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Customer Success Operations Manager

Posted 11 days agoViewed

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💎 Seniority level: Manager, 7+ years

📍 Location: Costa Rica

🔍 Industry: Customer Success

🏢 Company: Zscaler

⏳ Experience: 7+ years

🪄 Skills: Project ManagementData AnalysisBusiness OperationsReportingData visualizationStakeholder managementProcess improvementCustomer SuccessSaaS

Requirements:
  • Bachelor's degree in Business Administration, Finance, Economics or related
  • 7+ years of experience in Customer Success Operations, Business Operations, Revenue Operations, or a related field
  • Strong background in data analysis, reporting, and operational process optimization within a Customer Success or post-sales environment
  • Proficiency in data analytics and visualization tools, including SFDC, Excel, and BI platforms
  • Excellent communication skills with the ability to present complex data and insights to leadership
Responsibilities:
  • Leveraging KPI analysis to refine customer adoption programs, resulting in a measurable increase in deployment and retention
  • Optimizing workload distribution through data-driven capacity planning, enhancing team productivity and operational efficiency
  • Developing proactive intervention strategies to identify and retain at-risk customers, reducing churn and strengthening long-term relationships
  • Developing and refining operating rhythms by standardizing cadences (QBRs, adoption reviews) to enhance performance tracking, drive accountability, and inform strategic decision-making
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