Customer Success Marketing Manager (Part-time Temporary)

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Requirements:

• 4+ years of journalism, content marketing, communications or similar relevant experience in writing/creating compelling content for publication
• Strong writing, editing, and content creation skills across a variety of formats
• Strong project management skills
• Passion and/or experience in working with public sector entities
• Very strong written communication skills as well as presentation skills
• Experience and/or interest in building customer reference programs and communities
• An understanding of how to manage the priorities of multiple stakeholders in a complex environment
• Comfortable and professional when interacting with customers and prospective customers, and representing Granicus to the general public
• An ability to work well in a fast-paced environment where functioning autonomously and as part of a team collaborating across many parts of the organization are equally important

Responsibilities:

• Immerse yourself in the daily life of Granicus customers to identify compelling cases where customers have used Granicus solutions to drive great outcomes
• Take our success story program to the next level by ensuring a steady stream of new and strategic stories are created in partnership with our sales and product/segment marketing teams
• Create an easy-to-use online success story catalog enabling sales, marketing, and executive staff to quickly locate relevant success stories for their pitches and presentations
• Create a customer speakers’ bureau by cultivating customer leaders who are willing to speak with external media and/or speak in person or online at industry or Granicus-produced events
• Manage our customer reference program, working continuously to expand our list of high performance customers willing to provide references, tracking customer reference usage, and advising sales staff on matching the best references for each opportunity
• Partner with our Marketing and Customer Success teams to create, lead and manage webinars and other customer-focused groups and events to help drive engagement and increase satisfaction
• Work cross-functionally on customer events and initiatives such as user groups, annual summits (both in-person and virtual), and other similar projects