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๐Ÿ“ Philippines

๐Ÿ” Customer Service

๐Ÿข Company: Martin Management Group๐Ÿ‘ฅ 251-500AutomotiveRetail

  • Excellent verbal and written communication skills
  • 1-2 years of customer service experience
  • Must have their own work from home equipment and has a quiet environment.
  • Enthusiastic and Positive Attitude
  • Self-motivation
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused
  • Speed and efficiency
  • Ability to type >50 words per minute at a minimum
  • Must have a Windows laptop or desktop computer. Minimum system requirement: Intelยฎ Coreโ„ข i5 Processor with at least 8GB RAM.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
  • Answers incoming calls promptly and professionally.
  • Answer incoming calls in a friendly manner utilizing multi-line phone operator system.
  • Identify customer needs, clarify information, direct to the appropriate department.
  • Identify and escalate customer service issues to supervisors.
  • Follow scripts and procedures to ensure the highest level of customer service.

Problem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingMicrosoft Office SuiteVerbal communicationComputer skillsCustomer support

Posted 12 minutes ago
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๐Ÿ“ United States

๐Ÿงญ Temporary

๐Ÿ” Early Education

  • Passionate about early childhood education.
  • Believes that curriculum plays a critical role in supporting teachers and enhancing student development.
  • Skilled at motivating educators to adopt new methods.
  • Comfortable working in a dynamic, fast-paced environment.
  • Collaborative and adaptable.
  • Provide hands-on support and guidance to help schools implement Experience Curriculum effectively.
  • Foster positive relationships with administrators and teachers, providing them with the training and resources they need to be successful.
  • Motivate educators to adopt new methods and walk them through the curriculum.
  • Manage multiple customer interactions simultaneously.
  • Proactively identify potential obstacles and finding creative solutions.
  • Analyze customer feedback and data to continuously improve the onboarding experience.
  • Support the team in delivering impactful results.

Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailAdaptabilityTrainingRelationship managementCustomer support

Posted 18 minutes ago
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๐Ÿ“ Americas, Europe

๐Ÿงญ Full-Time

๐Ÿ” Software Development

๐Ÿข Company: Nango๐Ÿ‘ฅ 1-10๐Ÿ’ฐ $3,000,000 Seed almost 2 years agoDeveloper APIsWeb DevelopmentSoftware

  • 10+ years of backend engineering experience
  • Experience with Node.js
  • Strong work ethic & sense of ownership
  • Great organizational skills to track and fulfill customer requests
  • Excellent communication skills to interact with customers and team members in a remote setting
  • Product mindset & developer empathyโ€”you instinctively optimize for Developer Experience (DX)
  • Ability to write high-quality codeโ€”readable, structured, documented, reliable, performant
  • Fluency in English (written & spoken)
  • Experience in a startup, dev tool, US and/or remote companies
  • Develop our open-source platform to accelerate product integrations by 10x.
  • Design and build scalable backend systems, APIs, and services that power our platform.
  • Collaborate with customers (B2B SaaS engineering teams) to build tooling and integrations that make their lives easier.
  • Optimize performance, scalability, and reliability of our backend services.
  • Shape the product and company strategy, actively participating in key decisions.
  • Own and maintain our open-source repository, engaging with the developer community.
  • Drive engineering best practices and make key technology decisions.
  • Develop startup acumen and gain hands-on experience in building a dev-tool startup from the ground up.

AWSBackend DevelopmentDockerNode.jsPostgreSQLSoftware DevelopmentSQLGitAPI testingREST APICI/CDProblem SolvingLinuxOrganizational skillsMicroservicesExcellent communication skillsStrong work ethicJSONSoftware EngineeringDebuggingCustomer supportEnglish communication

Posted about 1 hour ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 90000.0 - 115000.0 USD per year

๐Ÿ” SaaS

๐Ÿข Company: Surgimate

  • Experience building technical support workflows, documentation and reporting.
  • Experience working with API (required) and HL7, some coding skills a bonus.
  • Ability to travel to customers and for team activities
  • Own our technical support queue- efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values.
  • Communicate with our users via ticketing system and phone.
  • Innovate and improve technical support workflows and documentation to set us up for scale and a proactive approach to support.
  • Act as liaison between Customer Experience and Engineering- escalating complex issues, building better workflows and identifying product improvements.
  • Ensure we are upholding our SLA and reporting requirements to drive and exceed user satisfaction.
  • Work with vendors (API/HL7) to troubleshoot and improve our technical efficiency.

SQLBusiness AnalysisProduct ManagementProject CoordinationAPI testingCommunication SkillsProblem SolvingAgile methodologiesRESTful APIsWritten communicationReportingTroubleshootingData visualizationTechnical supportData modelingSoftware EngineeringDebuggingCustomer supportCustomer SuccessSaaS

Posted about 2 hours ago
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๐Ÿ“ South Korea

๐Ÿ” Customer Support

๐Ÿข Company: Jobgether๐Ÿ‘ฅ 11-50๐Ÿ’ฐ $1,493,585 Seed about 2 years agoInternet

  • 2+ years of experience working with financial data within customer support operations.
  • Experience in billing, invoicing, or other finance-related activities, particularly in accounts payable.
  • Proficiency in financial modeling, large-scale data structures, and developing reporting tools.
  • Advanced experience with Excel, Google Sheets, Tableau, and other data analytics tools.
  • Strong analytical skills with the ability to identify trends, solve complex problems, and present actionable insights.
  • Experience in BPO financial modeling and familiarity with the travel or shared services industry is a plus.
  • Oversee the accounts payable process, ensuring vendor invoices are accurate and processed on time.
  • Support the development and implementation of defensible cost allocation strategies for multiple business units.
  • Coordinate with internal teams to ensure efficient data collection, reporting, and problem resolution.
  • Maintain and optimize reports, dashboards, and tools to monitor financial performance and track key metrics.
  • Assist in the development of financial models for BPO support, ensuring alignment with organizational goals.
  • Identify and address discrepancies within vendor invoices and financial records, ensuring timely resolution.

Data AnalysisTableauFinancial ManagementAccountingReportingData visualizationFinancial analysisData modelingData analyticsCustomer supportBudget management

Posted about 2 hours ago
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๐Ÿ“ Poland

๐Ÿงญ Full-Time

๐Ÿ” SaaS

๐Ÿข Company: Rossum๐Ÿ‘ฅ 251-500๐Ÿ’ฐ Debt Financing about 1 year agoArtificial Intelligence (AI)SaaSMachine LearningDocument ManagementSoftware

  • Strong customer-facing skills.
  • Hands-on technical background.
  • Experience with other SaaS products, including API, integration, configuration, and customization.
  • Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau
  • Basic scripting in Python
  • Be customers' main technical contact throughout their contract.
  • Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
  • Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
  • Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

AWSProject ManagementPythonSQLGitJavascriptAPI testingCommunication SkillsProblem SolvingRESTful APIsAccount ManagementTechnical supportScriptingCustomer supportCustomer SuccessSaaS

Posted about 2 hours ago
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๐Ÿ“ EMEA region

๐Ÿ” Life Sciences

All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.
  • Build a team of Consultants and Senior Consultants focusing on Quality Managed Services work for both SMB and Global accounts (Biotech and large Biopharma)
  • Help our clients keep their Production Vaults updated with new Features and Best Practices to ensure customer success
  • Design, plan, and drive long-term service growth for a leading cloud software company
  • Serve as a point of Quality leadership for selected Biotech and large Biopharma accounts

LeadershipProject ManagementPeople ManagementSCRUMCross-functional Team LeadershipAnalytical SkillsCollaborationAgile methodologiesMentoringNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationComplianceCoachingInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsAccount ManagementTeamworkVerbal communicationReportingTrainingClient relationship managementSales experienceQuality AssuranceRisk ManagementTeam managementStrategic thinkingProcess improvementData managementCustomer supportChange ManagementCustomer SuccessSaaS

Posted about 2 hours ago
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๐Ÿ“ United States

๐Ÿ’ธ 24.52 USD per hour

๐Ÿ” Healthcare

๐Ÿข Company: Tebra๐Ÿ‘ฅ 501-1000๐Ÿ’ฐ Series B over 2 years agoElectronic Health Record (EHR)MedicalHealth Care

  • High school diploma or equivalent required; associateโ€™s degree preferred
  • 12-month minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
  • Experience in Medical Billing or Healthcare industry
  • Understanding of medical billing workflows, insurance claims submissions, and payment processing
  • Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
  • Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
  • Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
  • Knowledge of HIPPA compliance and data security best practices
  • Ability to navigate and troubleshoot SaaS- based platforms and related integrations
  • Basic coding knowledge related to medical billing and claims processing
  • Understanding of claims submission and payer communications, including EDI enrollment process
  • Analytics skills to diagnose and resolve billing-related issues efficiently
  • Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
  • Experience using CRM platforms such as Salesforce
  • Strong multi-tasking and time management skills
  • Provide billing support to healthcare providers, billers, and administrative teams via phone, email, and chat.
  • Resolve technical issues regarding billing, claims processing, utilizing features effectively, and payment issues within the platform.
  • Assist users in navigating the software, managing patient accounts, and utilizing features effectively.
  • Utilize Salesforce to log, track, and manage customer support cases.
  • Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams.
  • Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
  • Ensure compliance with HIPAA and healthcare data security regulations when handling sensitive information.
  • Collaborate with training teams to improve self-help documentation, FAQs, and user guides.
  • Meet or exceed customer satisfaction, response time, and resolution targets.
  • Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

SQLSalesforceCommunication SkillsAnalytical SkillsMS OfficeTroubleshootingTechnical supportCRMCustomer supportSaaS

Posted about 3 hours ago
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๐Ÿ“ United States

๐Ÿงญ Full-Time

๐Ÿ’ธ 32000.0 - 53000.0 USD per year

๐Ÿ” Legal Services

๐Ÿข Company: InfoTrack US๐Ÿ‘ฅ 101-250Legal TechInformation TechnologyLegalSoftware

  • 2+ years in customer support (call center preferred)
  • CRM systems (Salesforce preferred)
  • Telephonic support (DialPad preferred)
  • SaaS, legal services, or litigation support experience is a plus
  • Proficiency with Microsoft Office
  • Ability to quickly learn new software
  • Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams
  • Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment
  • Strong time management, ability to leverage technology for organization and automation.
  • Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently.
  • Maintain accurate records in Salesforce and escalate complex issues as needed.
  • Provide feedback to improve support materials, tools, and processes.
  • De-escalate distressed callers and ensure timely, effective resolutions.
  • Deliver clear, professional communication with strong listening and problem-solving skills.
  • Work collaboratively with teammates and leadership, remaining open to coaching and feedback.
  • Advocate for customers by sharing insights to improve products and services.
  • Use available tools and resources to enhance customer experience and meet performance goals.
  • Stay accountable for personal growth, training, and continuous improvement.
  • Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery.
  • Engage in team meetings, contribute ideas, and support new team members as needed.
  • Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements.
  • Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration.

SalesforceCommunication SkillsProblem SolvingMicrosoft OfficeActive listeningCRMCustomer supportSaaS

Posted about 3 hours ago
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๐Ÿ”ฅ Member Support Associate
Posted about 3 hours ago

๐Ÿ“ United States

๐Ÿ’ธ 45760.0 - 58240.0 USD per year

๐Ÿ” Healthcare, Finance

  • Adaptable to handle high customer volume during busy seasons.
  • Detail-oriented and able to work on various tasks or use diverse systems simultaneously.
  • Strong written, verbal, and listening skills.
  • Enthusiasm and empathy to make a difference in customers' lives.
  • Ability to stay calm under pressure.
  • Team-player with a good sense of humor.
  • Help Lively end-users via phone, email, and chat during business hours.
  • Leave each customer happy with accurate and timely information.
  • Simplify and solve complex tasks related to all Lively products.
  • Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs.

JiraCommunication SkillsProblem SolvingCustomer serviceAttention to detailMicrosoft Office SuiteAdaptabilityEmpathyReportingActive listeningData entryCustomer support

Posted about 3 hours ago
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