ApplyActive Pooling- Customer Service Representative
Posted about 9 hours agoViewed
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💎 Seniority level: Junior, 2+ years
📍 Location: Philippines, Mexico, India, Brazil, Colombia
🏢 Company: Roster👥 11-50💰 $6,000,000 Seed almost 3 years agoAdvertisingLoyalty ProgramsAffiliate MarketingMarketingSocial Media
🗣️ Languages: English
⏳ Experience: 2+ years
🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsWritten communicationInterpersonal skillsVerbal communicationCRMCustomer support
Requirements:
- At least 2 years of experience in a customer service or similar role.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a passion for helping others.
- Ability to work independently and manage priorities in a remote environment.
- Proficiency in CRM software and customer support tools.
- Detail-oriented with strong organizational skills.
- Flexible to work in various shifts to accommodate our client’s needs.
Responsibilities:
- Respond promptly to client and candidate inquiries and requests.
- Provide accurate information regarding services, processes, and job openings.
- Maintain and update the customer database and track interactions.
- Effectively troubleshoot and resolve issues raised by clients or candidates.
- Coordinate with internal teams to ensure efficient service delivery.
- Gather feedback to continually improve our service offerings.
- Stay updated on company policies and recruitment trends to provide informed support.
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