Roster

👥 11-50💰 $6,000,000 Seed over 2 years agoAdvertising Loyalty Programs Affiliate Marketing Marketing Social Media💼 Private Company

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Roster is a brand engagement platform that helps brands drive sales and build stronger communities through word-of-mouth marketing. We connect brands with people who are already talking about them, fostering engagement and driving referred sales. Our platform allows brands to diversify revenue streams and reduce reliance on paid advertising. Our technology stack includes a focus on mobile-first experiences with technologies like Viewport Meta and iPhone/Mobile compatibility. We leverage Google Tag Manager, Google Analytics, and Google Font API for website analytics and user experience. We utilize modern web technologies and are committed to delivering a seamless experience across various devices. With a remote-friendly culture, we foster a collaborative environment for our team. We are a rapidly growing company in the advertising and marketing space, backed by seed funding and a dedicated team of professionals. As a company with 11-50 employees, Roster is committed to building a strong culture that embraces innovation and drives business results. Our team is distributed across the globe. Join us in building the future of brand engagement!

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Jobs at this company:

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🔥 Active Pooling- Customer Service Representative

Posted about 6 hours ago

🧭 Full-Time

🔧 Requirements

Proven experience as a Customer Service Representative, Client Support Specialist, or similar role
Excellent verbal and written communication skills in English.
Strong problem-solving skills and ability to handle inquiries professionally.
Proficiency in using CRM systems, Communication & Support platforms, and other customer service tools.
Ability to work independently in a remote setting with minimal supervision.
Strong organizational skills and keen attention to detail.
Availability to work in a flexible/ changing schedule, depending on company/client needs.

💡 Responsibilities

Respond to inquiries via phone, email, and chat regarding job applications, interview scheduling, and recruitment processes.
Address concerns from candidates and clients, troubleshoot issues, and provide timely solutions.
Maintain accurate records in the CRM or applicant tracking system (ATS), ensuring candidate and client information is up to date.
Proactively follow up with candidates on application progress, interview schedules, and feedback.
Collaborate with recruiters and hiring managers to ensure smooth communication and coordination of candidate placements.
Stay informed about job openings, company policies, and recruitment best practices to provide accurate information to candidates and clients.
Ensure a high standard of customer service by adhering to company guidelines and maintaining professionalism in all interactions.

Posted about 6 hours ago

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🔥 34407365983 - Customer Support Representative

Posted about 6 hours ago

🧭 Full-Time

🔧 Requirements

3+ years of experience in a customer service role, preferably in a fast-paced, chat-based environment.
Experience using Intercom
Excellent written communication skills with the ability to convey complex information in a clear and approachable manner.
Ability to manage multiple conversations simultaneously while maintaining a high level of accuracy.
Strong problem-solving skills with the ability to think critically and stay calm under pressure.
Detail-oriented and able to follow up to ensure customer satisfaction.
Familiarity with SaaS products or backend systems is a plus, but not required—training will be provided.
Ability to work independently and as part of a team.

💡 Responsibilities

Respond to customer inquiries via Intercom chat in a timely and professional manner, aiming to resolve issues quickly and efficiently.
Maintain an average first response time of under 4 minutes during all working hours.
Become proficient in Bandwango’s backend system to troubleshoot and assist with customer inquiries regarding the platform’s features and functionality.
Provide guidance and solutions on common customer issues, including account setup, troubleshooting, promotions, and usage.
Ensure consistent communication with customers by providing timely updates and resolutions.
Document customer interactions, issues, and resolutions in our CRM system.
Collaborate with team members and other departments to escalate complex issues when necessary.
Assist with feedback collection to help improve the customer experience and enhance our platform.

Posted about 6 hours ago

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🔥 Active Pooling - Media Buyer

Posted about 6 hours ago

🧭 Full-Time

🔧 Requirements

Proven experience as a Media Buyer with a successful track record in managing digital advertising campaigns across various platforms (e.g., Google Ads, Facebook Ads, etc.).
Strong analytical skills and experience with data analysis and reporting tools.
Excellent negotiation and communication skills, with the ability to build and maintain relationships with media partners.
In-depth knowledge of media buying best practices and budgeting.
Experience in a fast-paced agency environment is preferred.
Ability to work independently and manage multiple projects efficiently.
Proficiency in digital marketing tools and software (e.g., Google Analytics, Ad Manager, etc.).

💡 Responsibilities

Develop and execute comprehensive media buying strategies that align with client objectives and target audience insights.
Oversee the full cycle of media buying campaigns, from planning and implementation to monitoring and reporting.
Manage and optimize media budgets to ensure efficient spending, maximizing ROI across all platforms.
Negotiate media rates and placement with vendors and build strong relationships with media partners.
Monitor campaign performance, analyze data, and generate reports to identify trends and insights for optimization.
Work closely with creative, analytics, and account management teams to ensure cohesive messaging and strategies across all platforms.
Keep abreast of industry trends, new digital platforms, and innovative media buying techniques.

Posted about 6 hours ago

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