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Active Pooling- Customer Service Representative
Posted about 11 hours agoViewed
🏢 Company: Roster👥 11-50💰 $6,000,000 Seed over 2 years agoAdvertisingLoyalty ProgramsAffiliate MarketingMarketingSocial Media
🗣️ Languages: English
Requirements:
- Proven experience as a Customer Service Representative, Client Support Specialist, or similar role
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to handle inquiries professionally.
- Proficiency in using CRM systems, Communication & Support platforms, and other customer service tools.
- Ability to work independently in a remote setting with minimal supervision.
- Strong organizational skills and keen attention to detail.
- Availability to work in a flexible/ changing schedule, depending on company/client needs.
Responsibilities:
- Respond to inquiries via phone, email, and chat regarding job applications, interview scheduling, and recruitment processes.
- Address concerns from candidates and clients, troubleshoot issues, and provide timely solutions.
- Maintain accurate records in the CRM or applicant tracking system (ATS), ensuring candidate and client information is up to date.
- Proactively follow up with candidates on application progress, interview schedules, and feedback.
- Collaborate with recruiters and hiring managers to ensure smooth communication and coordination of candidate placements.
- Stay informed about job openings, company policies, and recruitment best practices to provide accurate information to candidates and clients.
- Ensure a high standard of customer service by adhering to company guidelines and maintaining professionalism in all interactions.
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