Mitarbeiter Kundenservice im 2nd Level Support- remote deutschlandweit (d/m/w)
Company:
Location:Germany
Languages:German, English
Seniority level:Entry, erste Erfahrungen
Experience:Erste Erfahrungen
Skills:
Communication SkillsCustomer serviceAttention to detailTime ManagementExcellent communication skillsAdaptabilityProblem-solving skillsTeamworkActive listeningCustomer support
Requirements:
Previous experience in private customer support. Enjoyment of phone and chat communication. Excellent time management and multitasking skills. Team player with a hands-on mentality and quick comprehension. Fluent German in speaking and writing. Proficiency with Google Workspace tools (Sheets, Gmail, Calendar).
Responsibilities:
Act as the first point of contact for customers from order to vehicle handover. Collaborate with other departments to track orders and ensure smooth vehicle delivery. Oversee upcoming tasks and set team priorities.
