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Remote IT Jobs

Process improvement

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🔥 Quality Audit for Life & Annuity Death Claims - US REMOTE

Posted about 1 hour ago

📍 United States

💸 43800.0 - 81300.0 USD per year

🔍 Life and Annuity

🔧 Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 2+ years of relevant work experience in Life and Annuity
Proven experience in Life/Annuity Death Claims processing and Quality review
Proficiencies in quality assurance and risk management
Continuous learner that stays abreast with industry knowledge and technology

💡 Responsibilities

Perform quality control and assurance tasks, by reviewing Life and Annuity Death Claims payment and correspondence review, to ensure product compliance with regulatory and processing standards
Assist in the analysis of quality data and metrics
Participate in the maintenance of quality standards and documentation
Collaborate with cross-functional teams to implement corrective actions
Provide support to quality analysts and technicians
Participate in the investigation of non-conformities
Maintain and update quality records and reports
Adhere to established quality assurance procedures and policies

Data Analysis QA Automation Compliance Quality Assurance Risk Management Process improvement

Posted about 1 hour ago

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🔥 Project Manager

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 86500.0 - 129500.0 USD per year

🔍 Software Development

🏢 Company: Classy👥 251-500💰 Series D over 3 years agoCrowdfunding Non Profit Events Software

🔧 Requirements

5-7 years of Project Management experience
Experience managing large-scale projects
Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
Demonstrated ability to prioritize and manage workflow to meet deadlines
Strong people skills to lead collaboration across functions and organizations
Experience identifying and implementing process improvements
Superior analytical, problem-solving and critical thinking abilities
Excellent organization and planning skills

💡 Responsibilities

Serve as an Senior Project Manager for the post-sales customer journey for complex, Enterprise Customers
Support evaluation of opportunities, review requirements, develop Statement of Works, support solution design, create schedule and cost estimates
Gather information from customers to evaluate their needs and create bespoke implementation solutions
Responsible for completion of deliverables, execution of the implementation and overall project success.
Develop unique project artifacts as required for complex customer projects
Creatively solution to solve unique customer problems to meet use case requirements
Identify, monitor and communicate project risks and scope changes that may arise during the implementation.
Ensure the services delivered conform to what has been contractually agreed between client and Classy.
Build strong relationships with all internal and external project stakeholders.
Manage resource planning and utilization.
Own and drive process improvements, internal projects, implementation success, and software documentation.
Mentor junior members of the team and own training responsibility for new team members and upleveling junior staff

Project Management Agile Salesforce SCRUM Project Coordination Cross-functional Team Leadership Resource Planning Account Management Client relationship management Risk Management Stakeholder management Process improvement Customer Success SaaS

Posted about 1 hour ago

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🔥 Operations Manager

Posted about 2 hours ago

📍 Philippines

🔍 BPO

🏢 Company: NeoWork👥 11-50 Outsourcing Web Development Manufacturing Animation

🔧 Requirements

5+ years of experience in operations management, preferably in the BPO industry
Bachelor's degree in Business Administration or related field; MBA preferred
Strong leadership and management skills
Excellent verbal and written communication skills
Proven track record in driving operational efficiency and process improvement
Ability to analyze data and make data-driven decisions
Strong problem-solving and decision-making skills
Ability to work well under pressure and meet tight deadlines
Knowledge of best practices in the BPO industry
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.

💡 Responsibilities

Manage and oversee day-to-day operations to ensure efficient service delivery
Identify areas for process improvement and develop strategies to optimize operations
Set and track performance metrics and KPIs to drive continuous improvement
Collaborate with internal teams to streamline and improve cross-functional processes
Develop and implement operational policies and procedures
Provide leadership and guidance to the operations team
Resolve operational issues and conflicts
Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive

Leadership Data Analysis Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Problem Solving Microsoft Office Reporting Client relationship management Risk Management Team management Strategic thinking Process improvement Budget management

Posted about 2 hours ago

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🔥 Specialist, Strategy & Org Management

Posted about 4 hours ago

📍 United States

💸 113254.0 - 143293.0 USD per year

🔍 Information Systems

🏢 Company: careers

🔧 Requirements

Ability to work independently to determine approach and meet operational and project objectives
A proven track record in managing strategic processes and organizational management, including hiring and training processes.
Strong analytical and problem-solving skills with the ability to handle multiple tasks and meet deadlines.
Excellent communication and interpersonal skills to interact effectively with all levels of the organization and knowledge of operational communication strategies and effectiveness.
Strong leadership skills with the ability to motivate and guide a team towards achieving defined objectives.

💡 Responsibilities

Coordinating and managing the functional and unified strategy processes to align with organizational goals.
Leveraging Artificial Intelligence (AI) and analytics tools to evaluate and communicate status, trends, future planning.
Supporting strategic and operational communications to ensure clear and effective dissemination of information within the team and across the organization.
Assisting in resource management processes, including educating and support staff in hiring, submitting backfills, promotions, etc.
Working with team members to develop standard training and career development processes and documentation.
Supporting the development of internal job rotations to promote skill development and employee growth within the company.
Maintaining documentation and process guidelines for all strategy and organizational management activities and creating new processes where necessary to drive desired results

Leadership Project Management HR Management Cross-functional Team Leadership Strategy Resource Planning Communication Skills Analytical Skills Problem Solving Mentoring Organizational skills Presentation skills Written communication Training Team management Strategic thinking Process improvement Change Management

Posted about 4 hours ago

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🔥 Senior Technical Support Specialist (Singapore, Remote)

Posted about 4 hours ago

📍 Singapore

🔍 IT productivity

🏢 Company: Wipro Technologies👥 11-50 Information Services Software

🔧 Requirements

Bachelor’s degree in computer science, Business, or a similar area
3-5 years of hands-on technical application, product support, or business process experience.
Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
Experience operating with SLAs in a client-facing role in a production support environment.

💡 Responsibilities

Provide efficient support on product and integration issues, and ticket triaging.
Follow detailed processes and workflows to support engineering teams.
Support service Request Management.
Support content creation, content update, and knowledge management.
Solve basic admin, and configuration issues in SFDC.
Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQL Salesforce API testing Communication Skills Customer service RESTful APIs Documentation Troubleshooting Process improvement Technical support Customer support

Posted about 4 hours ago

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🔥 Tax Filing Operations Sr Analyst

Posted about 4 hours ago

📍 United States of America

💸 55800.0 - 88500.0 USD per year

🔍 Tax Filing

🏢 Company: careers

🔧 Requirements

At least 5 years’ experience in Tax Filing Shared Services
Process knowledge for Deposit and Reconciliation and Agency Relations
High level knowledge for all Tax Filing Shared Services processes
Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
Ability to Multitask and prioritize without supervision
Knowledge of Agency requirements for Payroll tax filing deposits and returns
Proven ability to research issues
Financial experience preferred but not required

💡 Responsibilities

Provide escalation point for any Deposit and Reconciliation issues
Focused on deposit and reconciliation processes
Educates associates and clients and provides subject matter expertise for deposit and reconciliation processes
Approve funding requests and balance daily-back up
Decide on SOP changes needed and communicate to Audit and Compliance team
Respond to SAS70 documentation requests
Coordinate testing for Deposit and Reconciliation processes for updated interfaces
Recognize need for process improvement and communicate to management; Support any process improvements/changes
Audit Variance analysis control point when issue needs escalation or analysis
Review EFT setup to make sure all deposits set up for EFT payment where possible
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management
Recognize need for process improvement and communicate to management
Coordinate and/or provide needed training for new associates or processes
Meet periodically with SDM and report metrics and any ongoing issues
Work and support implementation of new clients
Offshore – facilitating moving DR side tasks for TFSS clients offshore and
Offshore - supporting / overseeing ongoing operations
Compile, report and analysis metrics and Financials
Support testing and maintenance of tax filing software – Master Tax
Back up manager on Financials and monthly reporting
Create and implement new processes for our Canadian area

Financial Management Accounting Compliance Reporting Training Troubleshooting Budgeting Data entry Process improvement Financial analysis

Posted about 4 hours ago

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🔥 Permit Operations Manager (Fully Remote)

Posted about 5 hours ago

📍 USA

🧭 Full-Time

🔍 Construction

🏢 Company: PermitFlow

🔧 Requirements

Bachelor's degree in business, construction management, engineering, or a related field.
5+ years of project, program, or operations management experience.
Strategic thinker with exceptional problem-solving abilities and a results-oriented mindset.
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build relationships, and collaborate effectively across all levels of the organization.
Proven experience with data analysis and the ability to distill complex data into clear, actionable insights.
Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously

💡 Responsibilities

Oversee the day-to-day activities of the permit operations team, including initial research, application submissions, and customer reporting.
Lead and mentor a high-performing operations team, fostering a culture of excellence, collaboration, innovation, and continuous improvement.
Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products or services.
Build strong customer relationships; develop a deep understanding of business goals, identify areas of improvement, and communicate needs and preferences to relevant internal teams.
Identify opportunities for process optimization and efficiency enhancements across all operational areas, implementing best practices and driving continuous improvement initiatives.
Monitor and analyze performance data to track progress, identify trends, and highlight areas for improvement.
Conduct regular data audits and quality checks to maintain the reliability and consistency of performance metrics.

Leadership Project Management SQL Data Analysis People Management Cross-functional Team Leadership Operations Management Communication Skills Organizational skills Strategic thinking Process improvement

Posted about 5 hours ago

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🔥 Permit Operations Lead (Fully Remote)

Posted about 5 hours ago

📍 USA

🧭 Full-Time

🔍 Construction Permitting

🏢 Company: PermitFlow

🔧 Requirements

5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.
Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.
Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.
Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.
Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.
Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.
Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.
Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

💡 Responsibilities

Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.
Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.
Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.
Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.
Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

Leadership Project Management Data Analysis Project Coordination Communication Skills Analytical Skills Problem Solving Customer service Negotiation Compliance Reporting Team management Process improvement Customer Success

Posted about 5 hours ago

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🔥 Revenue Accounting Manager

Posted about 5 hours ago

📍 United States

🧭 Full-Time

💸 115000.0 - 135000.0 USD per year

🔍 SaaS

🔧 Requirements

Multiple years of accounting or audit + accounting experience
Industry experience with at least 2-3 years specifically related to revenue recognition for SaaS under ASC 606
Proficient with Microsoft Excel
Fosters effective communication skills, both oral and written
Is a self-motivated individual who thrives in a team environment and maintains a positive outlook
Business or accounting degree required
CPA strongly preferred

💡 Responsibilities

Perform month/quarter-end close tasks for A/R and Revenue recognition accounts, including revenue recognition entries, deferred revenue reconciliations, manual revenue journal entries for non-standard revenue deals, and bookings to billings reconciliations
Document and communicate clearly and effectively a summary of the non-standard terms in customer arrangements along with the revenue recognition implications per ASC 606 guidance for internal management and audit purposes
Prepare and review quarterly revenue schedules and disclosures for internal and external reporting
Collaborate cross-functionally with legal, sales, and revenue operations on contract negotiations to provide guidance on technical accounting, policy or process issues around revenue recognition
Develop and implement strategies to improve billing accuracy and reduce customer collection disputes
Monitor and analyze billing and collections metrics, identifying areas for improvement and work with the business to implement corrective actions and drive efficiencies
Partner with Order-to-Cash cross-functional teams to ensure all fully executed agreements are correctly processed, invoiced, and accounted for
Execute internal controls as well as design new process controls to improve the efficiency and scalability of billing and revenue recognition processes
Drive ad hoc and business-critical revenue system and accounting projects through completion

Data Analysis Financial Management Microsoft Excel Accounting Compliance Reporting Budgeting Cross-functional collaboration Process improvement Financial analysis Bookkeeping SaaS

Posted about 5 hours ago

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🔥 Procurement Lead

Posted about 6 hours ago

📍 USA

💸 102000.0 - 155000.0 USD per year

🔍 FinTech

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLending Financial Services Payments FinTech

🔧 Requirements

3-5 years of recent experience in Procurement Operations and Procurement Tools (preferably Coupa and Zip)
Great attention to detail
Adaptability and ability to work in a rapidly growing company
Strong analytical and problem-solving skills and can communicate your thinking clearly
Excellent time management, project management, and organizational skills, with aptitude for prioritizing
Enjoy working cross-functionally

💡 Responsibilities

Manage the pipeline of procurement requests and ensure that all stakeholder teams (e.g. Legal, Information Security, Strategic Finance) conduct timely review and approval
Manage vendor onboarding in our P2P system, collecting supplier details and for proper review
Manage the purchase requisition and purchase order process
Conduct beginning to end procurement process (contract collection to signatures) in contract review in partnership with vendor legal
Assist in process improvement projects

Project Management Process improvement

Posted about 6 hours ago

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