Manager, Financial Counseling

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Requirements:

• 5+ years experience working in a health care customer/patient success, billing or revenue cycle function.
• 3+ years people management experience with demonstrated experience setting team metrics and holding team members accountable to clearly defined goals and expectations.
• Expertise in healthcare billing, insurance, and financial assistance programs with an extensive knowledge of third party payer reimbursement systems, rules and regulations.
• Strong data analysis skills with knowledge of Excel and/or Google Sheets.
• Demonstrated ability to maintain confidentiality.
• Enthusiastic, strong team player.
• Strong written and verbal communication skills, including the ability to explain complex financial concepts clearly to patients.
• Comfort with virtual communication platforms, electronic health records, and other technology used in a virtual care setting.
• Strong customer service orientation with a demonstrated ability to connect with patients and build rapport, especially in a virtual setting.
• Strong problem solving skills including an ability to identify and resolve patient financial issues and challenges in a timely fashion.

Responsibilities:

• Hire, train, and mentor a team of financial counselors.
• Provide expert guidance to patients regarding their financial obligations.
• Ensure compliance with relevant healthcare regulations and policies.
• Track and analyze data related to patient financial inquiries.
• Effectively partner with cross-functional departments and teams.
• Recommend and establish systems and processes which result in improved patient satisfaction and retention.
• Perform all other duties as assigned.