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Remote IT Jobs

Customer service

1,898 jobs found. to receive daily emails with new job openings that match your preferences.

1,898 jobs found.

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🔥 Bilingual Customer Operations Associate

Posted 1 minute ago

📍 United States, Canada

💸 39000.0 - 59000.0 USD per year

🔍 Financial

🔧 Requirements

Willingness to support operation functions on evenings, weekends and public holidays
Excellent verbal and written communication skills
Proficient in both English and French

💡 Responsibilities

Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers
Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport
Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types

Communication Skills Analytical Skills Collaboration Problem Solving Customer service Attention to detail Organizational skills Written communication Teamwork Fluency in English Financial analysis Customer support Customer Success

Posted 1 minute ago

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🔥 (fluent Dutch) Customer Support Consultant (Thailand, remote)

Posted 23 minutes ago

📍 Thailand

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🔧 Requirements

Dutch and English languages at advanced/C1 level
Experience in customer support
Strong communication skills
Technical background is preferred

💡 Responsibilities

Provide B2B customer support via calls, emails and chats
Build positive and long-lasting relationships with customers
Identify and escalate complex technical issues, ensuring prompt resolution of requests
Assist customers with inquiries related to product features
Meet team KPIs
Securely work with customers’ sensitive information
Maintain working knowledge of our client’s products and services

REST API Communication Skills Problem Solving Customer service Troubleshooting Technical support Customer support Customer Success English communication SaaS

Posted 23 minutes ago

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🔥 Planning Specialist, Customer Experience (Remote)

Posted 39 minutes ago

📍 United States

🧭 Full-Time

🔍 Service

🏢 Company: rentokilnorthamerica

🔧 Requirements

Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company’s operating systems

💡 Responsibilities

Creates route plans using work order data and route analysis software
Communicates routes within assigned territory to service personnel
Summarizes and reviews plans daily with the Service Planning Supervisor
Creates summary reports daily and provides to supervisor
Performs other duties as assigned

Data Analysis Communication Skills Analytical Skills Microsoft Excel Customer service Written communication MS Office Verbal communication Reporting Data entry

Posted 39 minutes ago

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🔥 B2B Sales Representative - Events Industry

Posted about 1 hour ago

📍 Mexico, El Salvador, Guatemala, Colombia, Honduras

🔍 Events Industry

🏢 Company: Walter👥 11-50

🔧 Requirements

Proven experience in B2B sales, preferably within the events or hospitality industry.
Strong communication, negotiation, and interpersonal skills.
Excellent organizational skills with an ability to manage multiple projects and priorities.
Results-driven mindset with a knack for achieving sales targets.
Ability to work independently while collaborating effectively with teams.
Familiarity with CRM tools and sales tracking software.
Passion for the events industry and understanding of its dynamics.

💡 Responsibilities

Develop and implement sales strategies to target potential clients in the events industry.
Build and maintain relationships with event organizers, venues, and partners to foster collaboration.
Conduct sales presentations and negotiations to close deals effectively.
Conduct market research to identify trends and opportunities within the events sector.
Collaborate with the marketing and events teams to align sales efforts with upcoming events and promotions.
Maintain accurate sales records and forecasts, tracking performance metrics.
Attend industry events and networking opportunities to promote our brand and services.

Salesforce Communication Skills Customer service Negotiation Organizational skills Relationship building Account Management Teamwork Client relationship management Sales experience Market Research Lead Generation CRM Customer support

Posted about 1 hour ago

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🔥 Customer Success Manager

Posted about 1 hour ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted about 1 hour ago

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🔥 Allergy Territory Account Specialist - Toms River - Philadelphia - Remote

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 114100.0 - 211900.0 USD per year

🔍 Pharmaceuticals, Biotech

🔧 Requirements

2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Business Intelligence Business Operations Communication Skills Analytical Skills Collaboration Customer service Compliance Problem-solving skills Account Management Teamwork Negotiation skills Training Cross-functional collaboration Relationship management Sales experience Market Research Customer Success

Posted about 2 hours ago

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🔥 Inside Sales Specialist

Posted about 2 hours ago

📍 United States

🔍 Food ingredient

🏢 Company: Clear Staffing Solutions

🔧 Requirements

2-4 years of previous inside sales OR customer service/sales support experience, specifically from a food ingredient industry
Bachelor's degree
Experience in HubSpot or other CRMs
Seeking candidates who are organized, proactive, detail-oriented, and strong communicators

💡 Responsibilities

Update and maintain customer database & records
Assist sales directors, collaborate with sales team, general account maintenance, timely processing of customer orders, generating reports
Coordinate tradeshow logistics, assist with booth design/setup, branding, new marketing materials for shows

Salesforce Communication Skills Microsoft Excel Customer service Organizational skills Account Management Data entry Sales experience Market Research Lead Generation CRM

Posted about 2 hours ago

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🔥 PCS Field Engineer 2 - Rochester, NY

Posted about 2 hours ago

📍 United States

💸 72000.0 - 108000.0 USD per year

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 6 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.

💡 Responsibilities

Complete on-time and accurate Preventative Maintenance, Installations, Corrective Repairs and FMIs.
Assist less experienced field engineers with equipment installation.
Work on advanced troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Demonstrate effective communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment

Embedded Systems Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Linux Microsoft Office Suite Account Management Troubleshooting Data entry Customer support

Posted about 2 hours ago

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🔥 Sales Manager

Posted about 2 hours ago

📍 United States, Canada, the Philippines

🔍 Sales

🔧 Requirements

Expert at solution-based selling through aligning prospect goals, needs and problems to product solutions
Experience with CRM and sales tools, preferably Salesforce
Must have a minimum of 3 years cold-calling/outbound sales and 2-3 years of people management experience handling a sales team
Be able to multitask, be detail oriented, stay organized, and be available for the team during shift.
Expert in creating processes for scale and SOPs to be more efficient and drive results
Must have excellent communication skills (voice and non voice) to be able to clearly explain the benefits and features of our product well
Leadership. Be able to motivate, influence mindsets, create positive team selling environments.

💡 Responsibilities

Maintaining high team morale, setting & achieving goals both as a team, coaching and improving the sales process, managing ever-changing campaigns and team productivity, and helping to streamline the SDR or AE workflow and operations processes
Train and mentor current team members and new hires on sales strategies, scripting, and processes in a work from home environment
Provide feedback to Sales Leadership, Sales Operations and Enablement on ways to improve workflow and efficiency for SDRs or AEs, as well as identify training needs.
Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan
Performance & documentation
Other duties as assigned or required.

Leadership People Management Salesforce Cross-functional Team Leadership Communication Skills Customer service Mentoring Coaching Problem-solving skills Account Management Teamwork Negotiation skills Training Recruitment Sales experience Team management CRM

Posted about 2 hours ago

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🔥 Wedding & Honeymoon Travel Advisor

Posted about 2 hours ago

📍 United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Grenada, Guatemala, Honduras, Italy, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, St Kitts & Nevis, St Lucia, Spain, Trinidad & Tobago, United Kingdom, Uruguay

🧭 Part-Time, Full-Time

🔍 Travel

🏢 Company: Hamilton World Travel

🔧 Requirements

Must be at least 18 years old
You MUST be a resident and have work authorization with one of the following countries to qualify: United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Grenada, Guatemala, Honduras, Italy, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, St Kitts & Nevis, St Lucia, Spain, Trinidad & Tobago, United Kingdom, Uruguay
Travel lovers who enjoy romance and special events.
Organized individuals with strong attention to detail.
Self-motivated people eager to help couples plan their dream celebrations.

💡 Responsibilities

Plan romantic getaways, including honeymoons, anniversaries, and destination weddings.
Work with resorts, cruise lines, and vendors to coordinate ceremonies, receptions, and accommodations.
Customize itineraries tailored to each couple’s dream experience and budget.
Arrange group travel for wedding guests and family members.
Stay updated on the latest wedding and honeymoon trends, promotions, and top romantic destinations.
Provide exceptional customer service to ensure a seamless and stress-free planning process.

Communication Skills Customer service Attention to detail Organizational skills Relationship management Customer support

Posted about 2 hours ago

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