Virtual Assistant - Patient Calls & Scheduling (Audiology)
W
Winning AssistantsHealthcare
Philippines, Pacific Daylight TimePart-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Medical or healthcare experience (audiology experience is highly preferred)
- Virtual assistant experience, especially in phone-heavy roles
- Minimal to no accent (critical due to hearing-impaired patients)
- Excellent spoken English with clear pronunciation and steady pacing
- Strong phone-handling and customer service skills
- Proven experience with patient scheduling
- Familiarity with CycleNet scheduling software (or similar systems)
- Experience using RingCentral or other VoIP phone systems
- Ability to stay calm and professional in a fast-paced environment
- Proficient in speaking and writing English very clearly
- Relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding
- Must be available for video meetings with your camera on (when needed)
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional environment
Responsibilities
- Handle phone overflow when patient care coordinators are busy
- Answer incoming calls using RingCentral VoIP
- Speak clearly, calmly, and slowly to accommodate hearing-impaired patients
- Schedule and reschedule patient appointments using CycleNet (Solen)
- Confirm appointments and assist with patient reactivation outreach
- Triage calls appropriately and relay messages to the front desk team
- Maintain accurate scheduling and call records
- Provide end-of-day reports and updates to the front desk
- Work closely with the in-office team to ensure seamless communication
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