Medical Virtual Assistant (with Simple Practice EMR experience)

Previous experience as a Medical Virtual Assistant or in a similar role is preferred. Proficient in using Simple Practice EMR Strong understanding of medical terminology and documentation. Excellent communication skills, both verbal and written. Strong organizational skills and attention to detail. Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment. Proven track record of providing exceptional customer service and maintaining professional relationships with patients and healthcare professionals. Ability to work independently and collaboratively as part of a remote team. Familiarity with medical billing and coding processes is a plus.

Utilize Simple Practice EMR system to manage patient records efficiently and accurately. Update and maintain new patient information, medical history, and treatment plans. Provide exceptional customer service by promptly and professionally responding to patient inquiries via phone, email, or chat. Explain our services to new patients, ensuring they have a clear understanding of how our systems work and what to expect. Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care. Collaborate with medical billing teams to ensure accurate coding and billing information. Maintain strict patient confidentiality and adhere to HIPAA regulations in handling sensitive medical information. Work closely with the team to ensure seamless coordination and communication.