- Coordinate prior authorization documentation with physicians and healthcare providers.
- Manage 485 Certifications, Plan of Care renewals, and Medicaid compliance documentation.
- Maintain patient records and staff credentials within the EMR system.
- Provide professional phone coverage for inbound calls and conduct warm outbound lead follow-ups.
- Schedule appointments, discovery calls, and nursing supervisory visits.
- Assist with administrative tasks such as interview scheduling, DocuSign preparations, and onboarding orientations.
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