- Manage patient appointments, cancellations, and rescheduling in Jane EHR.
- Match clients with clinicians based on specialties, availability, and scheduling requirements.
- Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
- Assist with billing and coding for individual and family counseling sessions, coordinating with the billing team.
- Collect insurance, payment, and intake information; assist with patient registration and completion of required documentation.
- Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls.
- Maintain accurate patient records, provide daily operational assistance, and support clinicians during counseling sessions.
- Assist with counselor onboarding by reviewing documents, tracking outstanding requirements, and maintaining checklists.
- Use Google Workspace to maintain administrative records and communicate with team members.
- Assist with insurance authorization requirements and related follow-ups.
Google SheetsGoogle Workspace