- Handle high-volume inbound and outbound phone calls professionally
- Manage appointment scheduling and calendar coordination
- Aggressively follow up on denied/unclaimed insurance claims and billing issues
- Be available on-call for extended hours when needed
- Assist in handling mental health crisis calls
- De-escalate callers calmly and professionally when possible
- Immediately notify the clinician and/or appropriate authorities when escalation is required
- Act as a first point of contact and triage support (no clinical intervention required)
- Insurance verification for patients
- Patient data entry and EMR/EHR management
- Re-engagement calls to prospective patients who did not convert
- Assist with extensive documentation and note-taking
- Submit prior authorization forms promptly
- Handle patient communications and appointment confirmations
Problem SolvingAttention to detailDocumentation+1 more