- Answer and manage inbound company calls professionally and efficiently.
- Identify the purpose and urgency of incoming calls and triage them to the appropriate sales, recruitment, support, medical, or operational pipeline.
- Connect callers with the appropriate department, team member, or radiologist.
- Take accurate messages and ensure information reaches the correct person.
- Serve as a point of contact for radiologists seeking assistance from other team members.
- Coordinate communication among radiologists, clinics, hospital systems, technical teams, and internal departments.
- Handle and coordinate calls on behalf of radiologists when they are unavailable or occupied.
- Escalate urgent or complex concerns according to established procedures.
- Provide administrative support across sales, recruitment, support, medical, and operational departments.
- Maintain organized and accurate records of calls, messages, and follow-up actions.
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