- Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.
- Process dental and medical insurance pre-authorizations.
- Upload and organize faxes and patient documents.
- Manage and update patient records in Oryx.
- Verify dental and medical insurance eligibility including same-day eligibility checks.
- Prepare and send referral acknowledgment letters and emails.
- Perform billing-related tasks.
- Maintain accurate patient records and ensure HIPAA compliance.
- Submit daily end-of-day activity reports.
- Provide general administrative support as needed.
Customer serviceGoogle Workspace