Healthcare Scheduling Coordinator
New
W
Winning AssistantsBehavioral health
Workable locations: Philippines. El Salvador. Colombia. Venezuela, Bolivarian Republic of. Mexico. Argentina, Monday, Tuesday, Thursday, Friday, and Saturday, from 9:00 AM to 1:00 PM Eastern Time; including evening and Saturday coveragePart-Time
Salary6 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Must speak and write English clearly and professionally.
- Required Skills
- Google SheetsGoogle Workspace
Requirements
- Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
- Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
- Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
- Working knowledge of behavioral health billing and coding, including individual and family counseling services.
- Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
- Speak and write English clearly and professionally, and communicate empathetically with patients.
- Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
- Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently.
- Available Monday, Tuesday, Thursday, Friday, and Saturday, from 9:00 AM to 1:00 PM Eastern Time.
- Able to attend video meetings with camera on when required.
- Have a reliable computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet, professional workspace.
- Must have relevant work experience.
Responsibilities
- Manage patient appointments, cancellations, and rescheduling in Jane EHR.
- Match clients with clinicians based on specialties, availability, and scheduling requirements.
- Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
- Assist with billing and coding for individual and family counseling sessions, coordinating with the billing team.
- Collect insurance, payment, and intake information; assist with patient registration and completion of required documentation.
- Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls.
- Maintain accurate patient records, provide daily operational assistance, and support clinicians during counseling sessions.
- Assist with counselor onboarding by reviewing documents, tracking outstanding requirements, and maintaining checklists.
- Use Google Workspace to maintain administrative records and communicate with team members.
- Assist with insurance authorization requirements and related follow-ups.
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