- Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.
- Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system).
- Update job details, completion statuses, and supporting documentation in Docket.
- Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution.
- Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details.
- Support miscellaneous vendor-related tasks such as onboarding vendors, collecting rate sheets, and maintaining tracking spreadsheets.
- Escalate issues or incomplete confirmations to the Operations Director.
- Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs.
Customer serviceNegotiationData entry