- Book air, car, hotel, and rail travel using Sabre, ensuring accuracy, policy compliance, and cost-effectiveness.
- Manage reservations, exchanges, cancellations, and itinerary updates for domestic and international travel.
- Provide global fulfillment assistance to clients, VICs, and VIP travelers.
- Handle booking inquiries, troubleshoot issues, and provide timely customer service.
- Provide emergency travel assistance and escalate complex issues when appropriate.
- Manage high-volume email and phone requests while meeting SLA requirements.
- Maintain updated logins for airline sites and tools used by VICs.
- Support debit memo management and produce administrative reports.
- Ensure bookings comply with fare rules and airline regulations, including POC/O&D requirements.
- Work with the Service Support Lead and Managers to identify recurring issues and improve processes.
Customer service