- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with order placement, tracking, and returns.
- Provide product information and recommendations based on customer needs.
- Resolve customer complaints and escalate issues when necessary.
- Maintain accurate customer records and update internal systems as needed.
- Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment.
- Identify opportunities to improve customer service processes.
Microsoft ExcelCustomer serviceMicrosoft Office Suite