- Schedule new patient orthopedic consultations, follow-ups, and post-operative appointments within the EMR.
- Proactively coordinate and manage provider calendars to maximize efficiency.
- Handle outbound calls for appointment confirmations, reminders, and schedule adjustments.
- Process, sort, and organize incoming and outgoing medical records and imaging.
- Request missing clinical documentation and upload records into DrChrono.
- Coordinate secure record transfers between external providers, facilities, and patients.
- Answer phone calls to assist patients in both English and Spanish.
- Update patient profiles, verify insurance details, and document interactions in EMR notes.