- Handle incoming clinical phone calls and assess patient symptoms using OB/GYN protocols.
- Review, prioritize, and manage physician inboxes, lab results, and patient portal messages in AthenaHealth EHR.
- Identify high-risk clinical concerns and escalate to attending physicians.
- Deliver routine lab results and explain physician-approved care plans to patients.
- Assist with urgent OB/GYN scheduling, specialist referrals, and follow-up appointment tracking.
- Provide clinical administrative support to streamline clinic operations.