- Obtain prior authorizations and verify patient eligibility using insurance payer portals and platforms.
- Educate patients referred by physicians on the sleep apnea treatment process and answer care-related questions.
- Manage high-volume inbound and outbound phone calls with excellent, professional customer service.
- Assist with patient communications, administrative coordination, and patient recall campaigns as needed.
- Coordinate seamlessly with the in-office team to ensure smooth patient handoffs for scheduling and follow-ups.
- Utilize Restful EMR and Weave VoIP software to accurately document interactions and manage patient communications.