- Answer incoming patient calls, respond to administrative inquiries, return missed calls, take accurate messages, and make outbound follow-up calls.
- Schedule, reschedule, and cancel patient appointments in ICANotes EHR.
- Manage provider calendars and confirm patient appointments.
- Verify insurance eligibility, coverage, benefits, copays, and deductibles using Office Ally or payer portals.
- Follow up on Employee Assistance Program authorization requirements and assist with EAP authorization documentation.
- Process incoming emails and upload and categorize patient intake documents.
- Update patient chart demographics and manage daily administrative tasks.
- Route clinical messages appropriately and relay non-clinical updates to patients.