- Provide technical expertise to dealers and customers to resolve functional and operational issues for spa products.
- Respond professionally to technical inquiries via phone and email with a customer-first approach.
- Provide verbal instructions and French translation for spa repairs and accessory installations.
- Perform on-site service calls as required.
- Troubleshoot warranty issues and explain warranty terms.
- Write technical memos and product bulletins for dealers.
- Analyze field feedback to assist the QA department with continuous product improvement.
Customer serviceMS OfficeTroubleshooting+1 more