NHS Payroll Controller - 12 Month FTC
C
CivicaPublic Services
ContractEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Experience delivering excellent customer service in a customer-focused environment
- Strong working knowledge of Microsoft Word and Excel
- Ability to prioritise work and remain calm under pressure
- Clear and effective communication skills
- High levels of accuracy and attention to detail
- Willingness to follow established procedures
- Ability to use initiative within a team environment
- Strong time management skills
- Positive approach to change and continuous improvement
- Logical thinker with good problem-solving ability
- A proactive, “can-do” attitude
- Educated to GCSE level (or equivalent) including Maths and English
- Strong organisational and time management skills
- Excellent interpersonal abilities
- Methodical and analytical working style
- Exceptional attention to detail
Responsibilities
- Deliver high-quality, fully managed pension services to NHS clients using Civica’s payroll platforms
- Support a wide range of administrative activities
- Perform data input and administrative processing
- File and maintain paper and electronic records
- Receive, organise, and process information
- Answer calls and support customers with basic pension queries
- Produce benefit statements
- Opt members into and out of the NHS Pension Scheme
- Process refund requests
- Guide members through the retirement process
- Submit retirement applications
- Manage incoming and outgoing mail
- Assist Senior Pensions Administrators as required
- Support general administration duties
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