- Serve as the primary point of contact and strategic advisor for a portfolio of strategic customers, building strong executive-level relationships.
- Understand customer business challenges and provide strategic guidance on leveraging consumer insights to drive organizational change.
- Prepare and conduct high-impact client workshops and trainings to educate customers on modern market research.
- Monitor customer activity and health scores to identify opportunities, improve user experience, and mitigate churn risks.
- Identify growth opportunities and collaborate with the Sales organization to expand the value of customer insights.
- Gather and represent the authoritative voice of the customer internally to Product, Research, Marketing, and Sales teams.
- Coach and guide junior Customer Success Managers and contribute to team development and best practices.
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