- Map, design, and improve scalable workflows across the entire revenue funnel (Marketing, Sales, and CS) to eliminate friction
- Lead complex initiatives from initial "ambiguous problem" to final implementation, managing competing priorities with a focus on high-impact results
- Establish automated data quality measures and "health-check" reporting to ensure our CRM remains a trusted, single source of truth
- Evaluate and optimise our ecosystem (HubSpot, Fathom, etc.) to ensure every tool provides clear ROI and supports the user's workflow
- Build and maintain internal documentation to ensure the business stays lean and organised as we scale
- Contribute to the RevOps roadmap from strategy to reality, diagnosing bottlenecks, managing end-to-end projects, and ensuring high-impact execution
- Serve as the primary point of contact for RevOps support, using incoming requests to identify recurring patterns and implementing permanent "root cause" fixes rather than just temporary patches
HubSpot