- Set product strategy and measurable priorities for Trust & Compliance across squads.
- Coach Product Managers and designers, strengthen product judgment and execution, and establish clear ownership.
- Improve customer experiences across delivery, returns, refunds, and support.
- Partner with Customer Service and Operations to prevent recurring problems, improve self-service, and improve internal tools and workflows.
- Work with Legal and relevant specialists to embed requirements into customer experiences, controls, and maintainable systems.
- Balance customer trust and service quality with cost to serve, risk, and delivery speed.
- Clarify responsibilities and dependencies across Product, Engineering, Operations, Finance, Legal, and other product areas.
- Use customer and seller research, operational feedback, product data, and experiments to identify valuable problems.
Product ManagementProduct DevelopmentCustomer service+2 more