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HelloFresh

HelloFresh

HelloFresh is a food subscription company that sends pre-portioned ingredients to users’ doorstep each week.

10001+ employees
Founded 2011
$88.3M series g
Delivery Service
Public Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
Delivery ServiceFood DeliveryFood and BeverageB2CSubscription Service

Open Positions2

Manila, Manila, PhilippinesFull-TimeBusiness Process OutsourcingPosted
Community Associate
  • Lead on responding to all customers across Instagram, TikTok and LinkedIn (DMs, comments, tags) including any product support.
  • Maintain and evolve our tone of voice in public-facing channels.
  • Identify and elevate UGC, testimonials, and strong community stories.
  • Create thoughtful surprise and delight moments that build loyalty.
  • Lead monthly documentation of community trends.
  • Spot recurring themes, questions and pain points on socials.
  • Feed into weekly and monthly insight reports and ad hoc analysis.
  • Track community sentiment shifts and emerging trends.
  • Reflect sustainability themes in tone and customer responses.
  • Champion mission-led, transparent language across CX channels.
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About HelloFresh

HelloFresh delivers pre-portioned ingredients and chef-designed recipes to your door. You can cook quick, healthy meals without planning or shopping. This company is pioneering a new way to consume food, actively disrupting a multitrillion dollar industry. With over 7.1 million active customers worldwide in Q4 2022, HelloFresh shipped over 1 billion meals in 2021. They aim to provide every household with wholesome home-cooked meals.

How We Work

HelloFresh fosters a collaborative environment focused on innovation and continuous learning. You will join a dynamic team that values diverse perspectives. Decisions happen in open communication channels. The culture emphasizes customer satisfaction and an egoless approach. Employee feedback is actively sought through surveys and town halls.

Engineering at HelloFresh

HelloFresh uses Kotlin, Python, and Golang for backend development. Frontend interfaces are built with React and TypeScript. Mobile apps leverage Swift/Kotlin with React Native modules. Services deploy on AWS using a robust service mesh architecture. This tech stack supports a subscription model that fundamentally changes the food supply chain. Engineers process immense data volumes daily, using Python-based pipelines on Databricks and Snowflake. You will work on machine learning models for recipe recommendations and demand forecasting. Generative AI accelerates recipe card production from weeks to hours.

Why Join Us

  • Shape the future of food delivery in a rapidly growing, global company.
  • Work on impactful projects that leverage advanced technology and AI.
  • Develop your skills with dedicated learning & development budgets.
  • Contribute to a customer-focused team that values diverse ideas.
  • Enjoy a supportive environment prioritizing work-life balance.

Benefits & Perks

  • Competitive Compensation with Long Service Benefits (anniversary bonus)
  • Mental health support and HMO medical coverage
  • Generous leave benefits and life insurance
  • Annual learning & development budget and 360 Learning platform access
  • Product discounts of up to 85% off HelloFresh items

Tech Stack

widgetsframeworkcms