HelloFresh

HelloFresh is a food subscription company that sends pre-portioned ingredients to users’ doorstep each week.

10001+ employees

Founded 2011

$88.3M series g

Delivery Service

Public Company

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Delivery Service Food Delivery Food and Beverage B2C Subscription Service

Open Positions4

Work from home – Please note that you will need to visit our BGC office to pick up your equipmentFull-TimeCustomer Experience BPOPosted

Customer Experience Manager

Deputise for the CX Lead and run the function independently.
Monitor sentiment and deliver actionable monthly CX reports.
Lead projects to improve tools and workflows, including automation pilots.
Own the rollout, testing, and documentation of new CX tools.
Manage customer-facing communications regarding stock and logistics.
Collaborate with Ops to drive improvements in returns, warranty, and logistics.
Champion the voice of the customer in cross-functional planning.
Manage and maintain quality for outsourced CX partners and BPOs.

Artificial IntelligenceZendesk

Showing 1 of 4 positions

About HelloFresh

HelloFresh delivers pre-portioned ingredients and chef-designed recipes to your door. You can cook quick, healthy meals without planning or shopping. This company is pioneering a new way to consume food, actively disrupting a multitrillion dollar industry. With over 7.1 million active customers worldwide in Q4 2022, HelloFresh shipped over 1 billion meals in 2021. They aim to provide every household with wholesome home-cooked meals.

How We Work

HelloFresh fosters a collaborative environment focused on innovation and continuous learning. You will join a dynamic team that values diverse perspectives. Decisions happen in open communication channels. The culture emphasizes customer satisfaction and an egoless approach. Employee feedback is actively sought through surveys and town halls.

Engineering at HelloFresh

HelloFresh uses Kotlin, Python, and Golang for backend development. Frontend interfaces are built with React and TypeScript. Mobile apps leverage Swift/Kotlin with React Native modules. Services deploy on AWS using a robust service mesh architecture. This tech stack supports a subscription model that fundamentally changes the food supply chain. Engineers process immense data volumes daily, using Python-based pipelines on Databricks and Snowflake. You will work on machine learning models for recipe recommendations and demand forecasting. Generative AI accelerates recipe card production from weeks to hours.

Why Join Us

Shape the future of food delivery in a rapidly growing, global company.
Work on impactful projects that leverage advanced technology and AI.
Develop your skills with dedicated learning & development budgets.
Contribute to a customer-focused team that values diverse ideas.
Enjoy a supportive environment prioritizing work-life balance.

Benefits & Perks

Competitive Compensation with Long Service Benefits (anniversary bonus)
Mental health support and HMO medical coverage
Generous leave benefits and life insurance
Annual learning & development budget and 360 Learning platform access
Product discounts of up to 85% off HelloFresh items