Keywords Studios

Keywords studios provides creative and technical services to the video game industry.

10001+ employees

Founded 1998

Audio

Public Company

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Audio Video Games Digital Media Content

Remote Work Available

This company offers remote work opportunities.

Open Positions35

Mexico City, MexicoFull-TimeCustomer SupportPosted

Robot Pilot - Customer Service

Actively monitor robot performance and system health through internal dashboards and monitoring tools
Detect anomalies, errors, or performance concerns through observation or automated alerts
Investigate issues, apply known solutions, and attempt resolution where possible
Document and escalate unresolved issues based on established workflows
Maintain status updates and incident logs in Slack and internal systems
Provide phone support to warehouse crew members regarding robot behavior or system status

Critical thinkingTroubleshootingCustomer support+1 more

Showing 1 of 35 positions

About Keywords Studios

Keywords Studios is the global leader in providing technical and creative services to the video game industry. You'll partner with 23 of the top 25 video game companies, shaping best-selling titles like Diablo IV, Fortnite, and Elden Ring. From concept art and game development to localization, QA testing, and player engagement, you will help create immersive gaming experiences. With 70+ studios in 26 countries and over 12,000 professionals, Keywords Studios offers unparalleled scale and expertise.

How We Work

We champion a flexible, can-do attitude across our global team. Our professionals collaborate virtually and from 43 studios worldwide. We embrace diversity and inclusion, striving to create a welcoming and supportive environment. Your recruitment journey is fully online and remote, designed for transparency. You will find teams committed to continuous improvement, empowering you to thrive.

Engineering at Keywords Studios

Engineers at Keywords Studios solve complex challenges across the entire game development lifecycle. You will develop, test, and implement systems and game code for AAA titles. Our teams leverage commercial engines like Unreal Engine and Unity, focusing on PBR workflows and optimization. We also utilize cutting-edge AI products like Mighty Build and Test, KantanAI for translation, and Helpshift for player support. You can contribute to integrating machine learning into our pipelines, driving innovation in gaming.

Why Join Us

Shape global gaming experiences for top-tier publishers like Activision Blizzard and Ubisoft.
Work in a truly global, flexible environment with over 12,000 professionals across 70+ studios.
Contribute to an innovative company driving AI advancements in game development and player engagement.
Benefit from professional development, ongoing training, and a supportive team culture.

Benefits & Perks

Home-based working model and remote flexibility for many roles
Annual Health Check-Up Subsidy
Employee Assistance Program
Festival Holidays Gift or Vouchers
Paid time off including annual leave and sick leave
Monthly allowance for home office equipment and supplies (for eligible remote roles)