Keywords Studios

💰 Post-IPO Equity 9 months agođŸ«‚ Last layoff over 1 year agoAudioVideo GamesDigital MediaContent📈 Public Company
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Keywords Studios is the world's leading provider of technical services to the global video games market. Established in 1998 and listed on the London Stock Exchange’s AIM in 2013, the company operates over 50 studios across 21 countries, offering services such as graphic art production, game development, audio, testing, localization, and customer support. With a workforce of around 5,000 employees, Keywords Studios has a strong growth track record, having integrated 39 acquisitions since 2014.

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🏱 Amazon
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Jobs at this company:

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📍 Poland, United Kingdom, Spain

🔍 Videogames

  • Minimum 3 years of community management or social media management experience in gaming, creating strategies, content, and copywriting for platforms such as X, Facebook and Instagram.
  • Proven experience managing/leading teams in the games industry at least for 1 year OR 2+ years experience as a Senior Social Media Manager/Senior Community Manager.
  • Excellent level of English.
  • Availability to work 9am to 5pm CEST.
  • A proactive attitude
  • Ability to work effectively and decisively under pressure
  • Highly organized with the ability to prioritize tasks
  • Strong competency using spreadsheet software (Excel, GSheets).
  • Basic IT literacy, specifically with proficiency in MS Office suite, Word, and Outlook.
  • Experience in evaluating personnel and identifying talent.
  • A Bachelor’s degree in any course or equivalent work experience.
  • Assess your team’s performance regularly and according to the processes, providing positive and constructive feedback to team members.
  • Provide both positive recognition and disciplinary warnings appropriately.
  • Prepare and conduct team-building activities for the team.
  • Directly manage Community Managers and conduct regular coaching sessions.
  • Skillful conflict management and the ability to provide constructive feedback.
  • Report project statuses and information to the management team regularly.
  • Manage day-to-day client interaction and ensure correct quality control procedures are met.
  • Manage all processes and ensure the timely delivery of Keywords’ Community Management services across multiple projects.
  • Monitor KPIs, set goals, train, lead and motivate teams.
  • Onboard new projects and set schedules according to local regulations and project needs.
  • Manage and approve vacation requests and monitor employee attendance.
  • Ensure that all project and team-related documentation is stored correctly and up to date.
  • Participate in the recruitment process for reporting positions.

LeadershipProject ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceWritten communicationProblem-solving skillsReportingClient relationship managementMarketingTeam managementDigital MarketingEnglish communication

Posted 13 days ago
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📍 Europe, Poland

🧭 Full-Time

🔍 Gaming

  • Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors.
  • Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
  • Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
  • Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
  • Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.
  • Collaborate with operations experts, solutions experts and marketing team to strategically identify and target high-potential clients for Keywords' player engagement service offering
  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion.
  • Partner closely with the player engagement solutions architects and marketing team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle.
  • Delivering exceptional client support by proactively managing expectations in partnership with the player engagement solutions team and portfolio directors, ensuring seamless service delivery.
  • Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement.
  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making.
  • Support portfolio directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success.

LeadershipBusiness DevelopmentBusiness IntelligenceSalesforceCommunication SkillsAnalytical SkillsRESTful APIsAccount ManagementClient relationship managementCross-functional collaborationSales experienceMarket ResearchTeam managementLead GenerationStrategic thinkingCRMCustomer supportCustomer SuccessSaaS

Posted 14 days ago
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📍 Poland, United Kingdom, Spain, Romania

🧭 Full-Time

🔍 Gaming

  • Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors.
  • Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
  • Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
  • Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
  • Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.
  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
  • Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
  • Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

LeadershipBusiness DevelopmentCommunication SkillsCustomer serviceAccount ManagementNegotiation skillsClient relationship managementCross-functional collaborationSales experienceStrategic thinkingCRM

Posted 14 days ago
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📍 Canada

🧭 Full-Time

🔍 Gaming

  • Proven experience selling Globalize Services in the gaming industry or adjacent.
  • Success in managing commercial client relationships.
  • Experience with Language AI or testing automation solutions is essential.
  • Collaborate with the Service Line division, Client Partners, and Business Development Representatives to strategically identify and target high-potential clients for Keywords' Localization, QA, and Audio services.
  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion.
  • Partner closely with the Globalize Solutions Architecture team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle.
  • Deliver exceptional client support by proactively managing expectations in partnership with the Globalize Solutions team and Portfolio Directors, ensuring seamless service delivery.
  • Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement.
  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making.
  • Support Portfolio Directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success.

Artificial IntelligenceBusiness DevelopmentQASalesforceCross-functional Team LeadershipAPI testingREST APIStrategic ManagementNegotiationExcellent communication skillsAccount ManagementClient relationship managementStrong communication skillsSales experienceMarket ResearchLead GenerationCRMCustomer SuccessBudget management

Posted 19 days ago
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📍 Seoul, South Korea, Metro Manila, Philippines, Tokyo, Japan

🧭 Part-Time

🔍 Videogames

  • Native level in Korean
  • Excellent knowledge of English (C1 level or higher)
  • 1+ years experience in managing online communities within the gaming space
  • Outstanding communication and writing skills to connect with players and team members effectively
  • A burning passion for video games and social media, bringing your excitement and love for gaming to every interaction
  • Strong understanding and experience across various social media platforms (ideally Korean Twitter, Discord Korean channels, Steam reviews) ensuring seamless community engagement
  • Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
  • Showcase your creativity by crafting engaging content for social media that captivates and excites the gaming community.
  • Apply your moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
  • Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
  • Embrace your role as a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
  • Bring your passion and innovation to the table by proactively suggesting new initiatives to grow and nurture the gaming community.
  • Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

Data AnalysisContent creationREST APICommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceWritten communicationFluency in EnglishActive listeningCreativityCustomer supportEnglish communication

Posted 19 days ago
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📍 United Kingdom

🧭 Full-Time

🔍 Game Development

  • Strong programming skills in C++, with experience in Unreal Engine or custom engines.
  • Knowledge of digital marketing, branding, and content creation for game campaigns.
  • Experience in partnerships, sales, or client relations within the games industry.
  • Knowledge of functional, compliance, and localization QA for video games.
  • Knowledge of 3D or 2D applications such as Maya, 3ds Max, Blender, and Zbrush
  • Must have a strong reel/portfolio showing executed game/real time tech art
  • Strong portfolio/demo reel showcasing proficiency in 3D animation for video games.
  • Working closely with internal and external stakeholders to collaborate on AAA Game Development
  • Staying up to date with new technologies and ways of working
  • Assisting and mentoring other colleagues in your areas of expertise

3D Modeling - RhinoGame DevelopmentQAC++Project CoordinationUnreal engineCommunication SkillsCollaborationProblem SolvingRESTful APIsAttention to detailOrganizational skillsTeamworkMarket ResearchMarketingDigital MarketingScripting

Posted 19 days ago
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📍 Canada

🧭 Full-Time

🔍 Gaming

  • Proven experience selling Globalize Services in the gaming industry or adjacent.
  • Success in managing commercial client relationships.
  • Experience with Language AI or testing automation solutions is essential.
  • Ability to work collaboratively with central functions, supporting divisional growth.
  • Experience partnering with Solutions Architecture teams and representing a suite of services.
  • Collaborate with the Service Line division, Client Partners, and Business Development Representatives to strategically identify and target high-potential clients for Keywords' Localization, QA, and Audio services.
  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion.
  • Partner closely with the Globalize Solutions Architecture team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle.
  • Deliver exceptional client support by proactively managing expectations in partnership with the Globalize Solutions team and Portfolio Directors, ensuring seamless service delivery.
  • Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement.
  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making.
  • Support Portfolio Directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success.

Artificial IntelligenceBusiness DevelopmentQASalesforceAPI testingAccount ManagementNegotiation skillsClient relationship managementSales experienceMarket ResearchTeam managementStrategic thinking

Posted 19 days ago
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📍 Canada

🧭 Full-Time

🔍 Software Development

  • Excellente maĂźtrise des outils d’intĂ©gration de Workday (Studio, EIB, Workday Web Services, Workday Report Writer, etc.).
  • ExpĂ©rience avec XML, XSLT, les services Web (REST/SOAP) et les intergiciels d’intĂ©gration.
  • Connaissance des modules de Workday dont « gestion du capital humain », « gestion de la paie », « aide » et autres.
  • Connaissance de l’architecture d’entreprise et des modĂšles de conception d’intĂ©gration.
  • GĂ©rer des projets d’intĂ©gration : gĂ©rer le cycle complet d’intĂ©gration dans Workday, y compris la planification, la conception, le dĂ©veloppement, les tests, le dĂ©ploiement et le soutien.
  • Collaborer avec les parties prenantes : s’associer avec des parties prenantes commerciales et des Ă©quipes techniques pour comprendre les besoins en matiĂšre d’intĂ©gration et les solutions de conception qui s’alignent sur les objectifs commerciaux et les capacitĂ©s techniques.
  • Gestion de l’intĂ©gration des systĂšmes : diriger l’intĂ©gration de systĂšmes externes dans Workday [p. ex. paie, avantages sociaux, progiciel de gestion intĂ©grĂ© (PGI), etc.] en utilisant les outils d’intĂ©gration de Workday comme Studio, EIB et Workday Web Services (WWS).
  • Conception de solutions et dĂ©veloppement : concevoir des solutions d’intĂ©gration Ă©volutives, faciles Ă  maintenir et robustes, tout en respectant les meilleures pratiques et les lignes directrices de Workday.
  • DĂ©pannage et rĂ©solution des problĂšmes : fournir une expertise technique pour rĂ©soudre les problĂšmes d’intĂ©gration et garantir l’intĂ©gritĂ© des donnĂ©es entre les systĂšmes. Veiller Ă  l’identification des Ă©checs d’intĂ©gration potentiels en temps opportun et prendre des mesures proactives pour minimiser les temps d’inactivitĂ©.
  • Tests et assurance qualité : coordonner des stratĂ©gies de test exhaustives pour l’intĂ©gration des flux opĂ©rationnels, en veillant Ă  ce que toutes les intĂ©grations soient testĂ©es soigneusement sur le plan de la fonctionnalitĂ©, de l’exactitude des donnĂ©es et des performances avant la mise en service.
  • Documentation : maintenir une documentation claire et dĂ©taillĂ©e sur les spĂ©cifications d’intĂ©gration, les processus et les protocoles de traitement des erreurs pour assurer la transparence et faciliter le dĂ©pannage.
  • AmĂ©lioration continue : rester au courant des mises Ă  jour des produits Workday et des meilleures pratiques de l’industrie; recommander et mettre en Ɠuvre des amĂ©liorations continues pour l’intĂ©gration des processus et des stratĂ©gies.
  • ConformitĂ© et sĂ©curité : s’assurer que les intĂ©grations respectent la sĂ©curitĂ© des donnĂ©es, la confidentialitĂ© et les exigences rĂ©glementaires, et que des mesures de protection appropriĂ©es sont en place pour le traitement de donnĂ©es confidentielles.

SQLAlgorithmsData StructuresREST APIJSONData modeling

Posted about 1 month ago
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📍 Japan, Philippines, Worldwide

🧭 Full-Time

🔍 Videogames

  • Native level in Japanese and excellent knowledge of English (C1 level or higher).
  • 1+ years experience in managing online communities within the gaming space.
  • Availability to work 10am to 6pm JST will be preferred, but there is flexibility on working hours.
  • Outstanding communication and writing skills.
  • A burning passion for video games and social media.
  • Strong understanding and experience across various social media platforms (specially Twitter) ensuring seamless community engagement.
  • Review community interactions and respond promptly.
  • Craft engaging social media content.
  • Moderate discussions.
  • Keep records and create reports.
  • Ensure a safe and welcoming community.
  • Suggest new initiatives.
  • Work closely with developers.

Content creationCommunication SkillsAnalytical SkillsEnglish communication

Posted about 1 month ago
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📍 Vietnam

🧭 Freelance

🔍 Gaming

  • Native Vietnamese speaker with excellent command of the language.
  • Strong proficiency in English.
  • At least 3 years of proven experience in game localization.
  • Deep understanding of gaming culture and localization trends.
  • Experience using CAT tools is preferred.
  • Familiarity with esports and the player community is a plus.
  • Translate English content into high-quality, natural Vietnamese.
  • Review and refine Vietnamese translations for consistency and accuracy.
  • Provide detailed language quality reports on reviewed texts.
  • Develop and manage glossaries, terminologies, and style guides.
  • Work closely with freelance translators and vendors, offering feedback and support.
  • Ensure creative consistency in the Vietnamese localization.
  • Collaborate with Project Managers, LQA teams, linguists, and the translation team to maintain quality across all projects.
  • Perform Quality Assurance (QA) checks to ensure top-notch translations.
  • Take full ownership of assigned translations to ensure the best possible content for our players.

Fluency in EnglishData entryQuality AssuranceEnglish communication

Posted about 1 month ago
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