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CPM International

AdvertisingEmailOutsourcingMarketing💼 Private Company
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CPM International is a people-focused company that believes in the power of talented and well-trained employees to deliver exceptional service to clients. With a commitment to creating a happy work environment, CPM International strives to support both its staff and clients effectively.

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Jobs at this company:

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🔥 Customer Service Agent - German Market - Part Time Weekends
Posted 8 days ago

📍 Slovakia

🧭 Part-Time

💸 6.23 EUR per day

🔍 Mobility industry

  • Fluency in German, both written and spoken.
  • Comfortable communicating in English.
  • Customer-first mindset and problem-solving skills.
  • Tech-savvy with MS Office and ability to learn new tools quickly.
  • Organized and motivated, able to maintain quality service under pressure.
  • Eligibility to work in Slovakia.

  • Keep things running smoothly by offering first-line support through phone, email, and digital channels.
  • Aim for 'first contact resolution' to handle customer queries quickly and effectively.
  • Keep customer records updated with reasons for contact, solutions provided, and any other relevant information.
  • Foster positive interactions in all communications, ensuring customers feel understood and supported.
  • Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
  • Participate in training and briefings to gain expertise and understand client and contact centre requirements.
  • Follow all applicable policies and regulations.

Customer serviceMS OfficeTroubleshootingTechnical supportCRM

Posted 8 days ago
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🔥 New Balance Customer Support (Dutch with English) - Remote
Posted 17 days ago

📍 Spain

🧭 Temporary

💸 19400.0 EUR per year

🔍 Apparel and Footwear

  • Fluent in Dutch with excellent English language skills.
  • Passion for delivering exceptional customer service.
  • Proactive approach to resolving issues.
  • Attention to detail and strong organizational abilities.
  • Ability to handle sensitive situations with care.

  • Skillfully address product inquiries and resolve customer issues via phone, email, chat, and social media.
  • Understand customer needs, analyze problems, and offer tailored solutions.
  • Gain in-depth knowledge of products and services to become a New Balance expert.
  • Embody company values and serve as a brand ambassador.

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsEmpathy

Posted 17 days ago
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