Apply📍 Slovakia
🧭 Part-Time
💸 712.5 - 1187.49 EUR per month
🔍 Transportation
- You’re fluent communicating German, C2 level in both written and spoken.
- You’ll be working with an international team, so you need to be comfortable in English too!
- You love helping people and solving problems, whether it’s over the phone or by email.
- You’re comfortable with MS Office and can pick up new tools quickly.
- Even when things get busy, you stay organised and keep delivering quality service.
- Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
- Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
- Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
- Foster positive interactions in all communications, making sure customers feel understood and supported.
- Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
- Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
Customer serviceMS OfficeCustomer supportEnglish communication
Posted 28 days ago
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