CPM International

Advertising Email Outsourcing Marketing💼 Private Company

CPM International is a people-focused company that believes in the power of talented and well-trained employees to deliver exceptional service to clients. With a commitment to creating a happy work environment, CPM International strives to support both its staff and clients effectively.

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Jobs at this company:

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🔥 Customer Service Representative with High Level of Italian (Part Time / WFH)

Posted about 19 hours ago

📍 Spain

🧭 Part-Time

💸 8993.33 EUR per year

🔍 Hygiene, health, and nutrition

🔧 Requirements

Fluent in Italian with exceptional grammar and spelling.
Fluency in both written and spoken English.
A genuine passion for delivering outstanding customer service.
Proven ability to manage administrative tasks efficiently and accurately with attention to detail.
A professional and proactive approach to identifying and resolving customer issues.

💡 Responsibilities

Act as a passionate advocate for customers, ensuring their needs and concerns are addressed effectively.
Develop and maintain a deep understanding of products and services to provide accurate information.
Deliver seamless support across all channels, including phone, email, chat, and social media.
Analyze customer issues, identify root causes, and offer personalized solutions.
Represent the brand and its values in every interaction, fostering positive customer relationships.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceFluency in EnglishEmpathy

Posted about 19 hours ago

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🔥 Customer Support Agent (TaaS) - German Market - Part Time Weekends

Posted about 2 months ago

📍 Slovakia

🧭 Part-Time

💸 6.23 EUR per day

🔍 Mobility industry

🔧 Requirements

Fluency in German, both written and spoken.
Comfortable communicating in English.
Customer-first mindset and problem-solving skills.
Tech-savvy with MS Office and ability to learn new tools quickly.
Organized and motivated, able to maintain quality service under pressure.
Eligibility to work in Slovakia.

💡 Responsibilities

Keep things running smoothly by offering first-line support through phone, email, and digital channels.
Aim for 'first contact resolution' to handle customer queries quickly and effectively.
Keep customer records updated with reasons for contact, solutions provided, and any other relevant information.
Foster positive interactions in all communications, ensuring customers feel understood and supported.
Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
Participate in training and briefings to gain expertise and understand client and contact centre requirements.
Follow all applicable policies and regulations.

Customer serviceMS OfficeTroubleshootingTechnical supportCRM

Posted about 2 months ago

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