Civica

Civica UK Ltd is a global leader in public sector software, leveraging 30 years of experience to enhance public services worldwide. With a workforce of around 5,000 employees, the company operates across multiple countries including the UK, Ireland, Australia, and Canada. Civica is known for its strong organizational culture, having earned the Investors in People ‘Gold’ standard in the UK.

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Jobs at this company:

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🔥 Level 2 Support Analyst - Local Government (P612)

Posted 1 day ago

📍 Australia

🔍 GovTech / software for local government services

🔧 Requirements

Strong analytical skills for diagnosing complex application issues.
Excellent verbal and written communication skills.
Experience in Level 2 support for enterprise applications, especially in cloud-based or housing management systems.
Proficiency in supporting cloud applications, integrations, and configurations.
Understanding of database structures, APIs, and system workflows.
Experience handling escalations and following ITIL best practices.
Ability to document issues and ensure follow-up.
Adaptability to changing business needs.

💡 Responsibilities

Ensure seamless operation of CX Housing, a cloud-based housing management solution.
Diagnose and resolve complex application issues.
Collaborate with cross-functional teams, including developers.
Empower housing providers to deliver exceptional service.
Troubleshoot issues and ensure timely resolution.

SQLCloud ComputingAPI testingRESTful APIsTroubleshootingTechnical support

Posted 1 day ago

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