Advise Product teams on legislative and regulatory requirements, customer needs, and market drivers.
Advise Sales on product capabilities, limitations, and use cases for pre-sales and commercial conversations.
Represent the product accurately in demos, proposals, and solution discussions.
Advise Project Management on product capabilities, configuration options, and best-practice usage for implementation and delivery.
Partner with Support to diagnose complex customer issues and identify solutions or workarounds.
Assist with testing new features, acceptance criteria, and high-level regression testing.
Maintain relationships with core customers and support account-ownership transitions and knowledge transfer.
Synthesize customer requests, feedback, and market insights into themes and opportunities for Product Management and roadmap planning.
Work with Product, Engineering, Sales, Projects, and Support teams to align understanding of product capabilities and customer needs.
Maintain product documentation, FAQs, enablement materials, and internal guidance.
Product Management
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About Civica
Civica pioneers software solutions that power essential public services for over 100 million citizens globally. Your work here directly impacts the efficiency and effectiveness of local governments, healthcare, education, and justice systems. We serve over 6,000 public bodies, enhancing their operations with cloud platforms, data management, and automation. Our solutions help them manage finances, deliver social care, and process critical information. You will contribute to technology that administers £150 billion of funds, making a tangible difference in communities.
How We Work
You will join a global team, contributing to critical public services. We embrace a "blended working" approach, offering flexibility in how and where you work. Whether it's part-time, adjusted hours, or remote, we prioritize your work-life balance. We foster an inclusive and welcoming environment, believing diverse perspectives drive innovation. You can also give back to communities through our "Days of Difference" program, volunteering up to 3 extra days per year. We focus on your skills and capabilities, not rigid schedules.
Engineering at Civica
You will solve complex challenges that modernize public sector technology. We craft robust solutions using a diverse tech stack including Python, Java, C#, SQL, and cloud platforms like AWS and Azure. Our teams apply DevOps principles, build CI/CD pipelines, and implement Infrastructure as Code with Terraform. You will work on production systems, ensuring reliability and performance for critical services. We continuously improve monitoring, automation, and incident management, enhancing software delivery in the cloud. You will directly contribute to building scalable and secure platforms.
Why Join Us
Shape technology that improves outcomes for millions of citizens.
Grow your career in a company committed to professional development.
Work flexibly with blended working options supporting your life.
Collaborate with diverse teams across multiple global regions.
Contribute to meaningful projects that impact public services.
Benefits & Perks
25 Days Annual Leave + bank holidays, with option to buy 10 extra days.
Up to 3 "Days of Difference" for volunteering.
5% employer match for pension contributions.
Income Protection (up to 75% salary cover for long-term illness).
Life Assurance (4x salary tax-free lump sum).
Critical Illness Cover (£25,000 lump sum, extendable to dependents).
Private Medical Insurance and Health Cash Plan.
Dental Insurance and Electric Vehicle (EV) Scheme.