WATI.io

WATI.io is a CPaaS company specializing in business messaging solutions primarily through WhatsApp. Backed by prominent investors and recognized as Shopify’s first investment in Asia, WATI serves over 8000 customers in more than 100 countries. As a remote-first company, it fosters a collaborative and inclusive work environment, focusing on innovation and customer empowerment.

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🔥 Partner Manager - Europe

Posted 2024-11-20

📍 United Kingdom, Germany, Spain

🔍 CPaaS (Communications Platform as a Service)

6 to 10 years of overall experience, with at least 4 years in partnership development, preferably in a SAAS company.
Strong communication skills (verbal and written), energetic, and a team player.
Self-driven and comfortable in a fast-paced, ambiguous environment.
Prior experience in building a partnership program with a successful track record.
Familiarity with CRM tools like Hubspot and Apollo.
Fluency in English is essential, with additional fluency in German or Spanish being a plus.

Play a pivotal role in accelerating and developing partnerships across BENELUX, DACH, UK and Iberia.
Identify, onboard, enable relationships with the right partner persona from marketing agencies and IT organizations by running outbound campaigns.
Track partner performance, address challenges, and ensure alignment with growth targets for the region.
Drive go-to-market activities by working with cross-functional teams internally to plan and launch partnerships.
Manage existing portfolio of partners, including upselling, expanding scope, and optimizing current partnerships.

Posted 2024-11-20

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🔥 Data Analyst Intern (Revenue Operations)

Posted 2024-11-07

📍 Indonesia

🧭 Internship

🔍 CPaaS

Master's or Bachelor's degree in quantitative fields or relevant field of study.
0-2 years of experience in a data role.
Experience working with SQL for querying.
Familiarity with BI tools like Looker Studio is preferred.
Experience working with multiple stakeholders across different divisions.
Exceptional interpersonal skills and a self-starter mentality.
Familiarity with data warehousing/data modeling (e.g., DBT) is an advantage.
Knowledge of advanced analytics languages like Python or R is a bonus.

Design, build, and disseminate dashboards or self-served data products for stakeholders.
Optimize SQL queries for better dashboard performance and efficiency.
Ensure data quality and integrity across all dashboards.
Create and maintain documentation for BI processes, dashboards, and reports.
Collaborate with cross-functional teams to understand and translate business requirements into analytical solutions.
Analyze large datasets to extract actionable insights for various stakeholders.

PythonSQLBusiness IntelligenceData AnalysisGitData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-07

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🔥 Software Engineer II (PHP)

Posted 2024-11-07

📍 Vietnam

🔍 SaaS, eCommerce

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
2+ years of hands-on experience with PHP development.
Strong understanding of web development principles, including HTML, CSS, JavaScript, and jQuery.
Experience with version control systems (e.g., Git).
Knowledge of MySQL or other relational databases.
Experience in developing and/or customizing Shopify stores or apps is a plus.
Familiarity with Shopify’s API and Liquid templating language is a plus.
Understanding of eCommerce principles and a passion for building user-friendly solutions.
Knowledge of modern front-end frameworks (e.g., React) is a plus.

Design, develop, and maintain scalable and secure applications using PHP and Go.
Create, modify, and extend E-Commerce platform functionalities, apps, or themes as needed.
Collaborate closely with cross-functional teams, including product, design, and other engineering squads, to deliver solutions that meet business needs.
Write clean, well-documented, and efficient code following best practices.
Participate in code reviews, contribute to technical discussions, and maintain a high standard of code quality.
Troubleshoot, debug, and optimize application performance.

PHPGitHTMLCSSJavascriptjQueryMySQLShopifyJavaScriptStrategyGo

Posted 2024-11-07

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🔥 Software Engineer II (Front End)

Posted 2024-11-07

📍 Vietnam

🔍 SaaS

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
3+ years of hands-on experience with React development.
Proficiency in JavaScript, HTML, CSS, and front-end development principles.
Familiarity with state management libraries (e.g., Redux or Context API).
Experience with version control systems (e.g., Git).
Understanding of RESTful APIs and integrating front-end code with back-end services.

Develop, test, and maintain web applications using React, focusing on creating clean, efficient, and reusable code.
Collaborate with cross-functional teams, including design, product, and QA, to deliver a seamless user experience.
Participate in the entire software development lifecycle, including planning, development, testing, and deployment.
Implement front-end solutions that integrate with backend APIs and services in a secure manner.
Optimize applications for performance, scalability, and accessibility.
Participate in code reviews, uphold high code quality standards, and troubleshoot front-end issues.

RESTful APIs

Posted 2024-11-07

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🔥 Accountant

Posted 2024-10-28

📍 Malaysia

🔍 CPaaS (Communication Platform as a Service)

3-5 years of experience in financial accounting.
Professional accounting qualifications such as ACCA or CPA.
In-depth understanding of IFRS.
Excellent command of both written and spoken English and Chinese.
1-3 years of experience in a multinational environment.
Strong multitasking, planning, analytical, and organizational skills.
High attention to detail and capability to thrive in a fast-paced environment.

Ensure all vendors’ invoices are recorded accurately into the accounting system.
Prepare monthly expenses schedules, accrual and prepayment lists for management review.
Support revenue-related transactional activities and perform daily bank reconciliations.
Support month-end close activities including record of month-end transactions and preparation of financial reports.
Prepare inter-company reconciliations and manage cash flow forecasting.
Assist in audit preparations and improve internal control procedures.

Financial ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelAttention to detailOrganizational skillsMultitasking

Posted 2024-10-28

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🔥 Sales Manager

Posted 2024-10-21

📍 India

🔍 Software SaaS

Bachelor’s Degree, preferably in a technical discipline, or equivalent; Master’s degree/MBA is a plus.
Previous leadership role at a high-growth software SaaS organization.
8+ years of leadership experience in Sales.
Strong analytical and process-oriented mindset.
Executive presence with a hands-on approach.
Ability to inspire and demonstrate strong empathy for customers.
Curiosity and willingness to address and solve customer challenges.
Strong data-driven decision-making skills.

Achieve growth and hit sales targets by successfully managing the inbound India/ SEA/ HK sales team at Wati.
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives (SDRs, AEs, Presales).
Build the outbound motion and teams in India and SEA/HK.
Present sales, revenue and expenses reports and realistic forecasts to the management team on a weekly basis.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Work closely with the sales ops team and provide direction on CRM set-up and build playbooks for SDRs and AEs.
Collaborate with Marketing to discuss demand generation strategies and sales enablement.

LeadershipBusiness DevelopmentData AnalysisPeople ManagementCross-functional Team LeadershipStrategyBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationCoaching

Posted 2024-10-21

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🔥 Engineering Manager

Posted 2024-10-21

📍 Vietnam

🧭 Full-Time

🔍 SaaS

At ease leading or working in several different technical tasks concurrently.
Significant programming experience in either C#, JavaScript, Python, Go, or other similar languages.
Substantial experience in cloud-based system configuration, programming, and deployment.
Solid understanding of CI/CD practices, agile software development methodologies, and development principles.
Track record leading a team of software engineers in a startup environment.
Proficient communication skills in English, both written and verbal.
Bachelor’s degree in Computer Science, Computer Engineering, or equivalent work experience.
Strong business acumen to align engineering efforts with business objectives.
Engineering manager or team lead experience.
Strong expertise in at least one or two programming languages (C#, Java, Go).
Experienced working in a cloud environment utilizing AWS, GCP, MongoDB, Postgres, Kubernetes, Docker, Jenkins, or similar technologies.

Lead, inspire, coach and mentor the team of software engineers by example and feedback.
Effectively manage the processes necessary to operate the team in the development of new products and solutions.
Champion application modernization with an ongoing commitment to industry-leading quality, reliability and security standards to continuously improve new and existing systems.
Provide technical leadership to and cultivate relationships with product managers, data scientists/engineers, and software architects.
Utilize in-depth knowledge of cloud technologies, data engineering, data science, and software engineering to design reliable, scalable and robust end-to-end architectures.
Recruit engineers that are amongst the best in the industry, from outreach through close.

AWSDockerLeadershipPythonSoftware DevelopmentAgileGCPJavaJavascriptJenkinsKubernetesMongoDBC#JavaScriptStrategyData engineeringData scienceGoPostgresCommunication SkillsCI/CD

Posted 2024-10-21

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🔥 Head of Customer

Posted 2024-10-15

📍 India

🔍 CPaaS (Communications Platform as a Service)

10-12 years of experience in sales, with a focus on SaaS/Customer Support/Sales/CRM.
Experience selling marketing automation, CRM, email, or marketing analytics solutions is strongly preferred.
Proven record of achieving 100%+ of sales quotas as an individual contributor.
Experience managing sales teams, preferably in SMB SaaS.
Experience with scaling sales in an SMB SaaS Customer Engagement startup from 10 million ARR to 50 million ARR.
Passionate about training early career sales representatives.
Ability to thrive in a startup environment with strong strategic and tactical execution skills.
Proven capability to work cross-functionally with customer and internal teams.
Excellent presentation, organization, and listening skills.
Must be data-driven, analytical, and results-oriented through all stages of the sales cycle.

Build a high performance customer team, including sales, success, and partnership.
Ongoing coaching and development of the team including recruiting, on-boarding, and ongoing training, and culture-building.
Oversee business strategies, processes, and best practices for the team to follow, setting target markets and establishing goals.
Map the customer journey and determine channels to secure sales.
Identify ways to innovate sales model, including product demonstrations and task automation.
Monitor efficiency by building dashboards, analyzing customer data for buying/expansion/churn signals.
Define and execute strategic plans and develop clear milestones for sales targets.
Proactively adjust strategies to navigate market shifts and internal challenges.
Lead the team with a forward-thinking approach, anticipating roadblocks and fostering adaptability.

LeadershipBusiness DevelopmentData AnalysisPeople ManagementCross-functional Team LeadershipStrategyBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationCoaching

Posted 2024-10-15

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🔥 Product Support Associate

Posted 2024-10-15

📍 Brazil

🔍 SaaS

Minimum of 2 years of experience in Product Support or a similar technical support role.
Proficiency in English and Spanish is a must.
Experience working in a SaaS environment is required.
Familiarity with help desk software and remote support tools.
Strong understanding of CRM systems.
Excellent communication and problem-solving skills.
Ability to demonstrate patience when handling complex queries and challenges.
Flexibility to work shifts.

Respond to customer queries promptly and accurately via phone, email, or chat.
Identify customer needs and assist them in using specific features.
Analyze and report product malfunctions.
Update internal databases with information about technical issues and customer interactions.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather and share customer feedback with our Product, Sales, and Marketing teams.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-15

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🔥 Customer Support Associate

Posted 2024-10-15

📍 Brazil

🔍 CPaaS (Communications Platform as a Service)

Proven experience in billing and analyzing invoices.
Excellent communication skills with a strong ability to address and resolve customer concerns.
Experience in mentoring and training team members.
Ability to make quick, sound decisions and handle complex customer issues effectively.
Experience with troubleshooting and resolving QoS issues and managing escalations.
Proficiency with support and billing software is preferred.

Manage billing inquiries and analyze invoices to resolve discrepancies.
Ensure accurate and timely processing of billing-related issues.
Assist in optimizing and enhancing our Billing platform.
Address customer concerns and provide feedback in a friendly and empathetic manner.
Treat customer problems with urgency and personal attention.
Provide training and mentorship to team members, sharing best practices and improvement suggestions.
Make sound decisions quickly and efficiently to resolve customer issues.
Utilize problem-solving skills to handle escalations and complex queries.
Troubleshoot and resolve QoS issues, including coordinating with third parties when necessary.
Ensure high standards of service quality are maintained.

LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-15

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WATI.io

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