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WATI.io

WATI.io is a CPaaS company specializing in business messaging solutions primarily through WhatsApp. Backed by prominent investors and recognized as Shopify’s first investment in Asia, WATI serves over 8000 customers in more than 100 countries. As a remote-first company, it fosters a collaborative and inclusive work environment, focusing on innovation and customer empowerment.

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Jobs at this company:

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🔥 Senior Product Manager
Posted 5 days ago

📍 India

🔍 CPaaS (Communication Platform as a Service)

  • 5+ years of product management experience in B2B SaaS
  • Experience in building new features from conception to launch
  • Experience in leading engineering and design discussions
  • Knowledge of multiple functional areas such as product management, engineering, UX/UI, sales, customer support, finance or marketing
  • Ability to influence multiple stakeholders without direct authority
  • An eye for design
  • Strong data skills
  • Good presentation skills
  • Ability to think creatively and solve customer problems
  • Demonstrated ability to work in a small team setting
  • Can hold your own while speaking to technical experts
  • Previous experience in B2B SaaS
  • Experience working in startups - a plus
  • Coding or data analytics experience - a plus

  • Help in developing and executing new features and products
  • Work with leadership to plan and execute roadmap
  • Understand the messaging ecosystem, markets, competition
  • Meet regularly with customers and customer-facing teams and translate customer needs into product capabilities
  • Drive the launch of new products and features, test their performance and iterate quickly based on data driven insights
  • Work collaboratively with Engineering, Marketing, Legal, customer success and UX teams
  • Share new user and business driven ideas and execute them end-to-end

SQLAgileData AnalysisProduct ManagementCommunication SkillsStakeholder management

Posted 5 days ago
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🔥 Product Design Intern
Posted about 1 month ago

📍 India

🧭 Internship

🔍 CPaaS

  • Strong organizational skills and attention to detail.
  • Basic understanding of design systems and component libraries.
  • Familiarity with modern design tools (Figma).
  • Clear communication skills and ability to work in a team.
  • Experience with design documentation tools (nice-to-have).
  • Basic understanding of front-end development (nice-to-have).

  • Organize and maintain design files and assets using industry-standard tools.
  • Support design QA processes to ensure consistency and quality across products.
  • Collaborate with designers to establish and improve design-to-development handoff processes.
  • Help maintain and improve our design system documentation.
  • Assist in creating and updating design documentation.

FigmaProduct designDocumentation

Posted about 1 month ago
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🔥 Data Analyst, Revenue Operations
Posted about 1 month ago

📍 Indonesia

🧭 Full-Time

🔍 CPaaS

  • Passionate in data, analysis, or insights with high curiosity and skepticism.
  • Master's or Bachelor's degree in quantitative fields or a relevant field of study.
  • 3+ years of experience in a data role.
  • Experience with SQL and familiarity with BI tools, preferably Looker Studio.
  • Exceptional interpersonal and communication skills.
  • Self-starter with a can-do attitude.
  • Familiarity with data warehousing/data modeling (e.g., DBT) is preferred.
  • Familiarity with advanced analytics languages like Python or R is an advantage.

  • Design, build, and disseminate dashboards or self-served data products for performance insights.
  • Optimize SQL queries for better dashboard performance and data retrieval.
  • Ensure data quality and integrity across all dashboards.
  • Create and maintain documentation for BI processes and reports.
  • Collaborate with cross-functional teams to translate business requirements into analytical solutions.
  • Analyze large datasets to provide actionable insights for stakeholders.

PythonSQLBusiness IntelligenceData modeling

Posted about 1 month ago
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🔥 Senior Strategy & Operations Analyst
Posted about 1 month ago

📍 India

🧭 Full-Time

🔍 CPaaS (Communication Platform as a Service)

  • 3-5 years of experience in strategy, operations, management consulting, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent data analysis and interpretation skills with proficiency in Excel and data visualization tools.
  • Highly motivated and results-oriented with a strong work ethic.
  • Ability to thrive in a fast-paced environment and drive projects to completion.
  • A passion for learning and a desire to continuously improve.

  • Support the development and execution of strategic plans and initiatives.
  • Conduct market research, competitive analysis, and industry trend analysis.
  • Develop and track key performance indicators (KPIs) and analyze data to identify areas for improvement.
  • Analyze existing business processes and identify opportunities for improvement.
  • Collaborate with cross-functional teams to drive operational excellence across the organization.
  • Manage and execute high-impact projects from inception to completion.
  • Collect, analyze, and interpret data from various sources to inform business decisions.

Project ManagementSQLData AnalysisAnalytical SkillsMicrosoft ExcelMarket ResearchData visualizationProcess improvement

Posted about 1 month ago
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🔥 Junior Account Executive
Posted about 1 month ago

📍 India

🔍 SaaS

  • 2-4 years of sales experience, preferably in SaaS or technology sales.
  • Strong communication skills to engage with prospects.
  • Self-motivated with a drive to meet and exceed targets.
  • Familiarity with CRM software such as HubSpot.
  • Excellent time management and organizational skills.
  • Strong problem-solving abilities and a consultative sales approach.
  • Ability to work in a fast-paced, target-driven environment.

  • Manage inbound leads from various channels and qualify them through discovery calls/demos.
  • Conduct product demos to showcase the SaaS platform and address client queries.
  • Track and update sales activities in CRM for accurate pipeline forecasting.
  • Understand customer pain points and provide tailored solutions.
  • Collaborate with Account Executives and Customer Success teams for smooth lead handoff.
  • Proactively follow up with leads needing additional nurturing.
  • Educate prospects about product features and benefits.
  • Maintain understanding of sales processes and product offerings.
  • Provide insights to marketing about lead quality.

Communication SkillsTime ManagementProblem-solving skillsSales experienceCRMSaaS

Posted about 1 month ago
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🔥 Software Engineer II (PHP)
Posted 2 months ago

📍 Vietnam

🔍 SaaS, eCommerce

  • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • 2+ years of hands-on experience with PHP development.
  • Strong understanding of web development principles, including HTML, CSS, JavaScript, and jQuery.
  • Experience with version control systems (e.g., Git).
  • Knowledge of MySQL or other relational databases.
  • Experience in developing and/or customizing Shopify stores or apps is a plus.
  • Familiarity with Shopify’s API and Liquid templating language is a plus.
  • Understanding of eCommerce principles and a passion for building user-friendly solutions.
  • Knowledge of modern front-end frameworks (e.g., React) is a plus.

  • Design, develop, and maintain scalable and secure applications using PHP and Go.
  • Create, modify, and extend E-Commerce platform functionalities, apps, or themes as needed.
  • Collaborate closely with cross-functional teams, including product, design, and other engineering squads, to deliver solutions that meet business needs.
  • Write clean, well-documented, and efficient code following best practices.
  • Participate in code reviews, contribute to technical discussions, and maintain a high standard of code quality.
  • Troubleshoot, debug, and optimize application performance.

PHPGitHTMLCSSJavascriptjQueryMySQLShopifyStrategyGo

Posted 2 months ago
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🔥 Software Engineer II (Front End)
Posted 2 months ago

📍 Vietnam

🔍 SaaS

  • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • 3+ years of hands-on experience with React development.
  • Proficiency in JavaScript, HTML, CSS, and front-end development principles.
  • Familiarity with state management libraries (e.g., Redux or Context API).
  • Experience with version control systems (e.g., Git).
  • Understanding of RESTful APIs and integrating front-end code with back-end services.

  • Develop, test, and maintain web applications using React, focusing on creating clean, efficient, and reusable code.
  • Collaborate with cross-functional teams, including design, product, and QA, to deliver a seamless user experience.
  • Participate in the entire software development lifecycle, including planning, development, testing, and deployment.
  • Implement front-end solutions that integrate with backend APIs and services in a secure manner.
  • Optimize applications for performance, scalability, and accessibility.
  • Participate in code reviews, uphold high code quality standards, and troubleshoot front-end issues.

RESTful APIs

Posted 2 months ago
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🔥 Product Support Associate
Posted 3 months ago

📍 Brazil

🔍 SaaS

  • Minimum of 2 years of experience in Product Support or a similar technical support role.
  • Proficiency in English and Spanish is a must.
  • Experience working in a SaaS environment is required.
  • Familiarity with help desk software and remote support tools.
  • Strong understanding of CRM systems.
  • Excellent communication and problem-solving skills.
  • Ability to demonstrate patience when handling complex queries and challenges.
  • Flexibility to work shifts.

  • Respond to customer queries promptly and accurately via phone, email, or chat.
  • Identify customer needs and assist them in using specific features.
  • Analyze and report product malfunctions.
  • Update internal databases with information about technical issues and customer interactions.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather and share customer feedback with our Product, Sales, and Marketing teams.

Communication SkillsAnalytical SkillsCollaborationSaaS

Posted 3 months ago
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🔥 Revenue Operations Executive
Posted 3 months ago

📍 Hong Kong, Indonesia

🔍 CPaaS

  • Growth mindset — you’re curious, always learning, and continuously looking for ways to improve both yourself and the processes around you.
  • 2-4 years of experience in revenue operations, operations, or similar roles, preferably in a SaaS company.
  • Hands-on experience with a modern GTM tech stack, including HubSpot, Calendly, and Chargebee.
  • Strong understanding of SaaS metrics and the ability to connect the dots across different teams and processes to drive results.
  • Excellent time management skills — you know how to prioritize and deliver BAU tasks on time while still taking on strategic initiatives.
  • Problem-solving skills that go beyond surface-level fixes — you can identify root causes and propose innovative, long-term solutions.
  • Collaboration and communication skills that foster strong cross-functional teamwork.
  • Founder or entrepreneurial experience is a big plus.

  • Manage and execute all day-to-day revenue operations tasks, ensuring everything runs smoothly and is delivered in a timely manner.
  • Collaborate with Sales, Customer Success, and Marketing teams to ensure alignment on goals, processes, and tools, keeping everything on track.
  • Challenge the status quo by asking 'why' to ensure we’re always moving in the right direction.
  • Identify inefficiencies, streamline workflows, and implement solutions that improve productivity, reduce friction, and enhance the customer experience.
  • Oversee the integrity and accuracy of data in our CRM, ensuring the system is fully optimized for all teams.
  • Lead or contribute to cross-functional projects like system integrations, process redesigns, or new tool implementations that directly impact revenue operations.
  • Develop and deliver training materials for tools and processes, ensuring teams are equipped to execute their roles effectively and efficiently.

LeadershipData AnalysisProject CoordinationCross-functional Team LeadershipOperations ManagementStrategyBusiness OperationsCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem Solving

Posted 3 months ago
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