WATI.io

WATI.io is a CPaaS company specializing in business messaging solutions primarily through WhatsApp. Backed by prominent investors and recognized as Shopify’s first investment in Asia, WATI serves over 8000 customers in more than 100 countries. As a remote-first company, it fosters a collaborative and inclusive work environment, focusing on innovation and customer empowerment.

Related companies:

🏢 Twilio

👥 5001-10000💰 $378,215,525 Post-IPO Equity almost 4 years ago🫂 Last layoff over 1 year agoMessaging SMS Mobile Apps Enterprise Software Software

Website LinkedIn Email Facebook Twitter

🏢 Samsara

👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff about 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

Website LinkedIn Email Facebook Twitter

🏢 Ontra

👥 101-250💰 $200,000,000 Series B over 3 years agoLegal Tech Document Management Information Technology Legal Software

Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply

🔥 Senior Product Analyst

Posted 5 days ago

📍 Indonesia, India

🔍 CPaaS

🔧 Requirements

3+ years of experience in product analysis, data analysis, or a related field, demonstrating a track record of using data to drive product strategy and decision-making.
Excellent SQL skills, experience using DBT for data modeling is a plus.
Expert in the fundamentals of product analytics including building metric trees, experimentation, user activity & retention analytics, funnels & customer segmentation.
Experience in creating impactful data visualizations using tools such as Looker Studio.
Experience working with event based tracking data for web or mobile and hands-on experience with a behavioral analytics tool e.g. Heap, MixPanel, Amplitude etc.

💡 Responsibilities

Generate Insights and Influence data driven decision making.
Experiment Design and hypothesis testing.
Data visualization, dashboard building, self serve dataset building for the stakeholders.
Define and formulate metrics.
Storytelling with Data: Translating analytical findings into compelling narratives that resonate with both technical and non-technical audiences.
Problem Solving and Analytical Thinking: Employing strong analytical thinking and problem-solving skills to tackle complex product-related challenges.
Closely working with Product Managers on product related projects, and other technical (e.g. Engineering) and non technical stakeholders (e.g. Customer Success, Sales, etc.)
Applying advanced SQL skills for querying databases, as well as utilizing programming languages such as Python or R for data analysis tasks.

PythonSQLData AnalysisProduct ManagementAmplitude AnalyticsTableauProduct DevelopmentProduct AnalyticsCommunication SkillsAnalytical SkillsCollaborationData visualizationData modelingData analyticsA/B testing

Posted 5 days ago

Apply

🔥 Account Executive

Posted 7 days ago

📍 Brazil, Mexico

🔍 SaaS

🔧 Requirements

Strong verbal and written communication skills in Portuguese or Spanish are required or both would be an advantage
Strong organization and follow-up skills with attention to details
Experience with consultative solution-selling methodology
Experience connecting and selling to senior executives within medium and large organizations
Track record of high performance and extremely satisfied customers
Experience working with a SaaS/Startup environment preferred

💡 Responsibilities

Managing a pipeline of active deals from qualification to close
Conduct a consultative sales process, identifying the primary needs of leads through techniques such as SPIN Selling, Challenger Sales, among others.
Conducting demos and follow ups
Managing Inbound leads of the region.
Work closely with the Marketing team to drive continuous improvement in lead quality, conversion rates, and pipeline generated.
Provide ongoing feedback to the sales and marketing department for continuous process optimization.
Use and maintain Hubspot for data quality.
Research potential clients to prospect.
Achieve defined KPI goals.

Posted 7 days ago

Apply

🔥 QA Engineer (Manual)

Posted 7 days ago

🔍 Software Development

🔧 Requirements

2+ years of testing experience
Good understanding of the various types of testing and test management tools
Familiar with Web application, Mobile application, API as well as browser inspector
Can work well independently or teamwork
Good English skill: Reading, Writing, Verbal communication
Human relation skills
Able to create test related documents
Responsive testing

💡 Responsibilities

Planning test
Analyze and clarify detail of project issues
Implement writing checklists, test cases, test reports, defect log.
Manage and execute tests according to plan, including providing test results based on test status, test reports.
Coordinate with team members in the development team and other groups to complete the job well.
Complete tasks assigned on the schedule.
Prepare documentation for the automation team creating automation scripts.
Ready to study and switch gradually to write automation scripts using Playwright.

Posted 7 days ago

Apply

🔥 Customer Support Associate

Posted 7 days ago

Apply

🔥 Technical Support Operations Analyst

Posted about 1 month ago

🔍 B2B SaaS

🔧 Requirements

3–5 years of experience in Support Operations, Technical Support, Business Operations, or a similar role in a B2B SaaS environment.
Strong analytical and problem-solving skills with the ability to translate data into meaningful insights.
Hands-on experience with APIs, webhooks, scripting, and working knowledge of MongoDB or similar databases.
Proficiency with data analysis tools such as Excel, SQL, Looker, BigQuery, or equivalent.
Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk).
Excellent communication and interpersonal skills for effective cross-functional collaboration.
Deep understanding of SaaS support metrics, KPIs, and industry best practices.
Strong project management skills and the ability to drive process improvements and cross-team initiatives.

💡 Responsibilities

Implement Tools & Technologies: Support the rollout and configuration of new customer support tools, technologies, and initiatives to improve efficiency and service quality.
Drive Automation & Innovation: Identify and implement opportunities for automation, self-service, and AI-powered solutions to reduce manual effort and enhance the customer experience.
Partner with Support Teams: Work closely with L1 and L2 support teams to gather feedback, understand operational pain points, and propose process and tooling improvements.
Data Collection & Analysis: Analyze customer support data across channels (Slack, email, chat, etc.) including ticket volumes, response times, resolution rates, and customer feedback to derive insights.
Root Cause Analysis: Investigate recurring issues to uncover root causes and recommend long-term process or tooling improvements to reduce customer friction.
Reporting & Visualization: Create reports, dashboards, and visualizations to monitor support trends, bottlenecks, performance metrics, and team productivity.
Standardize Processes: Develop and maintain SOPs and best practices to enable consistent, scalable support operations across regions and use cases.
Cross-functional Collaboration: Liaise with Product, Customer Success, Sales, and Engineering teams to ensure support operations are aligned with broader business goals.
Monitor KPIs: Track and report on key performance indicators related to customer satisfaction, support quality, and operational efficiency.
Enable Support Teams: Train and support the support teams on tools, data analysis, new processes, and system best practices.
Own Support Architecture: Manage and maintain documentation of the support tool stack, data flows, integrations, and architecture.

Posted about 1 month ago

Apply

🔥 Revenue Operations Executive - Customer Success Operations

Posted about 1 month ago

📍 Brazil, Spain

🔍 CPaaS platform

🔧 Requirements

3-5 years of experience in Customer Success Operations, RevOps, or similar roles in a SaaS environment - with LATAM exposure.
Hands-on experience with HubSpot CRM
Excellent communication skills in English and Spanish or Portuguese

💡 Responsibilities

Lead and execute all BAU operations for the Customer Success team, ensuring daily workflows, tools, and systems are running seamlessly and efficiently.
Play a core role in shaping the future of CS Ops at Wati by contributing to the development and execution of key strategic projects, including process redesign, system integrations, and tooling enhancements.
Collaborate closely with Sales, Product, Marketing, and Support to ensure Customer Success initiatives are aligned with broader company goals and customer lifecycle strategies.
Maintain data accuracy and integrity across CS systems and dashboards. Provide actionable insights that help inform strategic decisions and improve customer outcomes.
Identify and eliminate operational bottlenecks, inefficiencies, and manual processes. Implement scalable solutions that improve team productivity and the customer journey.
Develop playbooks, documentation, and training programs to empower Customer Success Managers with tools, insights, and best practices for driving customer value.
Go beyond task execution — challenge assumptions, question processes, and be an internal advocate for continuous improvement in everything we do.

SQLData AnalysisExcel VBAGCPSalesforceAPI testingCommunication SkillsMicrosoft ExcelRESTful APIsTime ManagementProblem-solving skillsTeamworkCross-functional collaborationData visualizationCRMData modelingData managementSaaS

Posted about 1 month ago

Apply

🔥 Marketing Specialist

Posted about 1 month ago

📍 Brazil

🔍 SaaS

🔧 Requirements

Bachelor’s degree in Marketing, Business, or a related field.
4+ years of experience in marketing.
Proficiency in managing digital campaigns.
Strong understanding of data analytics.
Excellent organizational, communication, and project management skills.
Proficiency in English, Portuguese and Spanish.

💡 Responsibilities

Develop and execute lead generation strategies.
Manage agency relationships for effective ad placement.
Work closely with the SEO agency.
Plan and execute events with partners.
Develop customer case studies.
Assist in enhancing brand presence.

Posted about 1 month ago

Apply

🔥 Staff Product Manager

Posted 4 months ago

📍 100+ countries

🔍 B2B SaaS

🔧 Requirements

5+ years of product management experience in B2B SaaS
Experience in building new features from conception to launch
Experience in leading engineering and design discussions
Knowledge of multiple functional areas such as product management, engineering, UX/UI, sales, customer support, finance or marketing
Ability to influence multiple stakeholders without direct authority
An eye for design
Strong data skills
Good presentation skills
Ability to think creatively and solve customer problems
Demonstrated ability to work in a small team setting
Can hold your own while speaking to technical experts
Previous experience in B2B SaaS
Experience working in startups - a plus
Coding or data analytics experience - a plus

💡 Responsibilities

Help in developing and executing new features and products
Work with leadership to plan and execute roadmap
Understand the messaging ecosystem, markets, competition
Meet regularly with customers and customer-facing teams and translate customer needs into product capabilities
Drive the launch of new products and features, test their performance and iterate quickly based on data driven insights
Work collaboratively with Engineering, Marketing, Legal, customer success and UX teams
Share new user and business driven ideas and execute them end-to-end

SQLAgileData AnalysisProduct ManagementCommunication SkillsStakeholder management

Posted 4 months ago

Apply

🔥 Software Engineer II (Front End)

Posted 7 months ago

📍 Vietnam

🔍 SaaS

🔧 Requirements

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
3+ years of hands-on experience with React development.
Proficiency in JavaScript, HTML, CSS, and front-end development principles.
Familiarity with state management libraries (e.g., Redux or Context API).
Experience with version control systems (e.g., Git).
Understanding of RESTful APIs and integrating front-end code with back-end services.

💡 Responsibilities

Develop, test, and maintain web applications using React, focusing on creating clean, efficient, and reusable code.
Collaborate with cross-functional teams, including design, product, and QA, to deliver a seamless user experience.
Participate in the entire software development lifecycle, including planning, development, testing, and deployment.
Implement front-end solutions that integrate with backend APIs and services in a secure manner.
Optimize applications for performance, scalability, and accessibility.
Participate in code reviews, uphold high code quality standards, and troubleshoot front-end issues.

RESTful APIs

Posted 7 months ago

Apply

🔥 Software engineer

Posted 7 months ago

📍 Malaysia

🧭 Full-Time

🔍 SaaS

🔧 Requirements

Strong analytical and problem-solving skills
Experience in SOA (Service Oriented Architecture) applications
Hands-on experience in cloud computing like Google Cloud or AWS
Knowledge of Data Streaming concepts and distributed caching technologies

💡 Responsibilities

Expanding product offerings
Deploying new features
Drive the development team deliver quality software within schedule

Cloud ComputingMongoDBReact.jsC#AlgorithmsData StructuresNosql

Posted 7 months ago

Apply

Shown 10 out of 11