Level 2 Support Analyst - Local Government (P612)

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Requirements:

• Strong analytical skills for diagnosing complex application issues.
• Excellent verbal and written communication skills.
• Experience in Level 2 support for enterprise applications, especially in cloud-based or housing management systems.
• Proficiency in supporting cloud applications, integrations, and configurations.
• Understanding of database structures, APIs, and system workflows.
• Experience handling escalations and following ITIL best practices.
• Ability to document issues and ensure follow-up.
• Adaptability to changing business needs.

Responsibilities:

• Ensure seamless operation of CX Housing, a cloud-based housing management solution.
• Diagnose and resolve complex application issues.
• Collaborate with cross-functional teams, including developers.
• Empower housing providers to deliver exceptional service.
• Troubleshoot issues and ensure timely resolution.