Community Coordinator

North AmericaFull-TimeEntry

Salary50000 - 60000 CAD per year

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Job Details

1–2+ years of experience in community management, customer service, or social media
Strong understanding of social media platforms including Instagram, TikTok, and Facebook
Exceptional written communication skills and ability to adapt tone to reflect brand voice
Genuinely enjoy connecting with people and creating positive customer experiences
Responsive, organized, and able to manage multiple conversations at once
Customer-first mindset with empathy, positivity, and attention to detail
Proactive in engagement and relationship building
Collaborative team player who communicates effectively with cross-functional teams
Flexible and adaptable to changing priorities in a fast-paced environment
Detail-oriented with strong organizational and time-management skills

Be present and engaged across all social platforms (Instagram, TikTok, Facebook, and beyond), actively responding to comments, DMs, and mentions in a timely, on-brand way
Build genuine relationships with our community by creating thoughtful, engaging, and personalized interactions
Provide customer support through social channels by answering questions related to products, orders, and general inquiries
Escalate complex or sensitive customer issues to the appropriate internal teams when needed
Actively engage beyond inbound messages—liking, commenting, and participating in conversations to deepen community connection
Monitor brand mentions and conversations, ensuring no opportunity for engagement is missed
Keep a pulse on community sentiment, trends, and recurring feedback, sharing insights with the team
Support maintaining a positive, inclusive, and brand-aligned online environment
Collaborate closely with the Social Marketing Specialist to ensure seamless execution, enabling focus on strategy and growth initiatives

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