Remote Bilingual Contact Center Representative - IHA Scheduling Team
New
A
AdvantmedHealthcare
Remote, PR, 08:00am PST to 05:00pm PST OR 09:00am PST to 06:00pm PST (Candidate should be flexible)ContractMiddle
Salary12 - 15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of call center experience
- Required Skills
- Microsoft ExcelMS OfficeCustomer serviceData entry
Requirements
- Outgoing personality and sales approach
- Solid work history, citing any recognition and promotion
- Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
- Customer service or other directly related experience is a plus
- Ability to collaborate and be a team player
- Various software and data entry proficiency, including MS Office
- Ability to type 40Wpm, 60Wpm is preferred
- Strong communication and time management skills
- Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
- Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
- Honesty and integrity
- Excellent attendance and work record
- Ability to professionally articulate customer call scripts
- Exceptional customer service and active listening skills
- Ability to empathize and manage personal emotions
- Ability to function as an effective team member
- Ability to internalize and follow protocols/guidelines
- Demonstrate excellent oral and written communication skills; correct spelling is a must
- Strong computer skills required
- Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
- Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.
- 2+ years of call center experience in a target-driven environment
- Experience working in an outbound sales process is a plus
- Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction
- Good time manager. Ability to multi-task and work in a challenging environment
- Ready to learn and grow. Go-getter mindset.
- Windows-based laptop/desktop with video-calling capabilities
Responsibilities
- Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
- Learn about and address customer needs, complaints, or other service issues.
- Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
- Building lasting relationships with customers and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Making sales or recommendations for products or services that suit client needs better.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- To be available on meetings on camera as and when needed
- Adhering to all company policies and procedures.
- Additional ad-hoc tasks as assigned by the Call Center Supervisor
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