Call Center Representative - Remote US
Remote US (Any city, TX, US, 99999)Full-TimeMiddle
Salary29100 - 41600 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 or more years
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software
- Knowledge of computer software
- Knowledge of Microsoft Office applications
- Strong problem-solving skills
- Strong customer service skills with an emphasis on written and oral communication
- Ability to understand your role on a team
- Ability to identify the correct stakeholders to consult to resolve client inquiries
Responsibilities
- Provide knowledgeable responses to basic client questions
- Elevate more complex cases to appropriate staff as needed
- Solve client problems
- Update account history and follow up with clients to confirm inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries
- Cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
View Full Description & ApplyYou'll be redirected to the employer's site
