- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
TechOp Solutions International provides solutions to technology and operational related matters.
TechOp Solutions International safeguards national security by providing critical technology and operational solutions. They empower federal, state, and local governments, especially Homeland Security, to counter threats and manage disasters. You will join a team processing $255.9 million in federal awards, supporting agencies like DHS and the Department of Justice. They deliver vital services, from situational awareness to complex system design. TechOp Solutions International protects communities, helping decision-makers act effectively when it matters most.
TechOp Solutions International embraces an open, diverse, and team-oriented environment. They prioritize your work-life balance through their "Quality of Worklife" initiative. Many roles offer 100% telecommuting flexibility for US-based candidates. Team members report a family-like atmosphere and an open-door policy. You will find flexibility and strong management support as you contribute to important missions.