Call Center Representative

Posted 1 day agoViewed

Norfolk, Virginia, United StatesCall Center

Company:TechOp Solutions International

Location:Norfolk, Virginia, United States

Languages:English

Seniority level:Middle, 3+ years

Experience:3+ years

Skills:

DocumentationMicrosoft Office SuiteCustomer serviceWritten communicationMultitaskingComplianceResearchVerbal communicationReportingData entryCRM

Requirements:

3+ years experience in a call center Associates Degree or higher completed degree (May be substituted with additional work experience.) Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite Experience in handling sensitive information

Responsibilities:

Answer and track incoming calls Prepare and submit accurate, detailed reports in government systems Accurately record all details in accordance with procedures Conduct database and open-source research Route and escalate calls appropriately