Providing technical support for Merchants and Partners through our internal ticketing system.
Creating new documentation or updating existing documentation as required.
Preparing reports on technical issues that require further investigation or action by other departments within the company.
Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems.
Installing new software and upgrading existing software to ensure that it continues to function properly.
Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently.
Troubleshooting problems with software programs and networks to identify and resolve issues.
Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.
HTMLJavascriptVue.Js+5 more
Showing 1 of 4 positions
About Rebuy
Rebuy pioneers intelligent shopping experiences for e-commerce, empowering brands to personalize every customer interaction. Since its founding in 2017 by two developer brothers, Rebuy has been on a mission to know what you want before you do, leveraging AI and machine learning to drive sales and enhance customer loyalty. Their omnichannel personalization engine increases online sales and conversions through smart upsells, cross-sells, product recommendations, and automated retention strategies. Rebuy's platform integrates with leading e-commerce apps like Klaviyo and Recharge, supporting a diverse portfolio of fast-growing direct-to-consumer brands. They have raised $21.4 million in funding over two rounds to expand their platform and accelerate product development.
How We Work
Rebuy is a fully remote company operating across the U.S. and Canada, fostering a culture of ownership, drive, and empathy. They believe every team member plays a vital role in shaping the future of intelligent commerce. The culture thrives on collaboration, creativity, and a genuine passion for building lasting partnerships and a strong community. You'll find a tight-knit, driven team obsessed with teamwork and excellence, rewarding initiative and celebrating high performance. Leadership is earned through action, emphasizing strong work ethic, smart prioritization, and clear communication.
Engineering at Rebuy
Rebuy's technical foundation is built on a robust, API-driven personalization engine that combines AI's power and precision with the flexibility of no-code, low-code, and custom-code technology. The platform's architecture features a distinct data layer, an AI layer for intelligent recommendations, and an application layer for products like search, cart, checkout, and A/B testing. Engineers tackle challenges in optimizing site speed, evidenced by improvements resulting in 1-millisecond response times and a 31% faster, 10X lighter platform. They also focus on integrating with a wide array of e-commerce platforms and developing new AI-powered tools such as Smart Search and the Rebuy Intelligence Graph. You'll contribute to an environment that continually refines its products, releasing 218 new products or feature enhancements in a single year.
Why Join Us
Shape the future of intelligent commerce with a company that has secured $21.4M in funding.
Work in a fully remote environment across the U.S. and Canada, offering flexibility and resources to thrive.
Build innovative AI-powered products that impact over 50,000 Shopify brands and process millions of orders.
Join a team that values ownership, empathy, and initiative, where you can make a real impact without red tape.
Benefit from comprehensive perks including 100% free health, dental, and insurance for you and your family, plus a 3% retirement plan contribution.