- Lead workflow discovery for a strategic product initiative, starting with batch analytics, to understand how work moves across roles, systems, and time horizons.
- Conduct and synthesize contextual research with customers and internal partners to uncover handoffs, bottlenecks, workarounds, and unmet needs.
- Translate insights into practical artifacts—such as journey maps, service blueprints, and future-state flows—that help Product and Engineering make better scope and design decisions.
- Design the resulting user experience end to end, including interaction design, prototyping, and high-fidelity workflows that are ready for implementation.
- Validate workflows as well as individual interactions, ensuring the end-to-end experience works across feature boundaries and real customer use cases.
- Partner with the UX Researcher and other designers to plan studies, share findings, and raise the quality of workflow-centered design across the team.
- Contribute to design critiques, Design System evolution, and team practices by sharing patterns, learnings, and methods from your work.
- Help shape how AI-enabled experiences appear within the workflows you support, with attention to trust, clarity, and role handoffs.
- Serve as a strong design partner and subject-matter contributor within your product area, guiding decisions through expertise, influence, and collaboration.
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