Order Approval Supervisor - East Coast
J
Jacuzzi GroupConstruction, Home Improvement
United States, ESTFull-TimeManager
SalaryAt least 60000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Problem SolvingCustomer serviceNetSuite
Requirements
- 3+ years of experience of Customer Service, Order Entry, contract management experience.
- Proven experience in a supervisory or leadership role.
- Strong team-building skills.
- Excellent communication and interpersonal abilities.
- High attention to detail and problem solving skills.
- Construction, Remodeling or home improvement experience (preferred).
Responsibilities
- Maintain an active individual workload reviewing and approving sold projects in alignment with established SLAs.
- Review contracts, measurements, materials, pricing, and documentation to ensure accuracy and installation readiness.
- Create or validate complete material lists and verify job costing accuracy.
- Create orders in ERP / NetSuite / Bios and ensure timely submission.
- Approve standard and complex orders within defined supervisor approval parameters.
- Provide day-to-day supervision of Order Approval Specialists while maintaining personal production targets.
- Assign and balance workloads; monitor queues, aging, and rework to prevent backlogs.
- Provide real-time guidance, clarification, and coaching during the order review process.
- Serve as the first escalation point for complex or out-of-parameter orders.
- Ensure consistent application of centralized approval standards.
- Resolve exceptions related to measurements, pricing, scope, or material requirements.
- Escalate margin-impacting or policy-related issues to the Manager as appropriate.
- Provide feedback to Sales Managers and Sales Representatives on recurring documentation or pricing issues.
- Support onboarding and ongoing training of Order Approval Specialists.
- Reinforce process standards, system usage, and quality expectations.
- Identify performance or skill gaps and partner with the Manager on development actions.
- Maintain timely communication with Sales, Finance, Installation, and Operations teams to resolve holds.
- Track and report key metrics (cycle time, error rates, rework).
- Identify trends and recommend process improvements to leadership.
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