Alphanumeric Systems

At Alphanumeric, we are committed to bridging the gap between pharmaceutical companies, healthcare professionals (HCPs), patients, and caregivers through innovative and tailored communication solutions. Our mission is to enhance education, understanding, access, and loyalty by revolutionizing the way stakeholders in the healthcare ecosystem connect and collaborate.We empower pharmaceutical companies with personalized communication strategies that foster meaningful engagement, ensuring that critical medical information is delivered effectively, efficiently, and with clarity. By integrating cutting-edge technology and data-driven insights, we create bespoke solutions that drive improved patient adherence, better health outcomes, and stronger partnerships across the industry.

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👥 501-1000💰 over 3 years agoTelecommunications

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Jobs at this company:

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🔥 Customer Support Specialist (English + German + French speaking) - Full Time remote - Based in Spain

Posted 2 days ago

📍 Spain

🧭 Full-Time

🔍 Pharma

🔧 Requirements

Fluent in English, German and French (mandatory).
Based in Spain with fully legal and valid documentation to work in the country.
Experience in Customer Service or related fields.
Flexibility to have the training in different hours due to time zone differences.
Experience with Amazon Web Services (AWS) Connect & Salesforce Health/Service Cloud is preferred.
Knowledge of Operating systems: Windows through the current version and Microsoft Office tools.
Comfortable with PC Hardware environment: Laptops, Desktop and Printers.
Experience with contact center telephony, email, and chat tool is preferred.
Knowledge of using client relationship management systems is preferred.

💡 Responsibilities

Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner.
Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.
Answers general inquiries from Consumers and/ or HCPs.
Works with third third-party vendors to provide wholesale/distribution support to requesters
Navigates and provides assistance navigating commercial tools and sites.
Work with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service.
Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting temperature excursion origination).
Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
Responsible for documentation of case notes in the customer relationship management system (CRM).
Contract support, liaison, and represents the face of the client.
Identifies and triages medical information inquiries to the appropriate department.
Utilization of standard content (ie. on-label information).
Utilization of standard content, FAQs, product monographs, or other client-approved responses to deliver non-scripted on-label information to callers.
Identifies and completes the intake and reporting of potential Adverse Events and/or Product Quality Complaints.
Provides information to HCOs/HCPs seeking to participate in Clinical Trials.
Responds to Press Releases and other company news utilizing appropriate responses.
Perform outbound contacts to provide commercial status updates and follow-up interactions as necessary.
Provide information on customer ordering status.
Respond and complete other duties requested.
Potential for rotational shifts and after-hours coverage as needed.

SalesforceCommunication SkillsProblem SolvingCustomer serviceRESTful APIsDocumentationAdaptabilityFluency in EnglishReportingTroubleshootingActive listeningData entryTechnical supportCRMCustomer support

Posted 2 days ago

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🔥 Training Lead / Manager - BPO and Call Center - 100% remote (based in Portugal)

Posted 2 days ago

📍 Portugal

🧭 Full-Time

🔧 Requirements

Enterprise systems, tools and templates for providing training coordination services
Project Management principles and practices
Learning Management Systems (LMS) - Administrative functions
Client specifications and standards

💡 Responsibilities

Deliver services as defined in Training Coordination Services statement of work (SOW)
Validate client needs and create the logistics plan (process) to meet requirements
Ensure all projects are delivered on-time, within budget and scope
Clearly document changes in scope, impact to timeline and budget
Perform LMS administrative functions, such as: create / validate courses or curricula setup, manage student enrollment, follow up with enrolled students, monitor course signup lists, perform individual or batch enrollment of students to courses, run reports, close sessions and mark attendees complete.)
Provide input / guidance on run/cancel decisions for course sessions
Coordinate and monitor facility and audio/video needs (booking rooms, catering, and other equipment)
Provide WebEx and LIVE Meeting facilitation and customer service support
Document issues and escalate complaints for resolution
Ensure client satisfaction
Build effective client relationships.
Ensure timely response and delivery of requested services within defined timeline and budget.
Serve as a primary point of contact for inquiries on designated projects and provide project updates.
Utilize enterprise systems, tools and templates to complete the Training Services Request.

Project ManagementProject CoordinationCustomer serviceDocumentationMS OfficeTrainingClient relationship management

Posted 2 days ago

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🔥 Customer Support Specialist (English + German + French speaking) - Full Time remote - Based in Portugal

Posted 3 days ago

📍 Portugal

🧭 Full-Time

🔍 Pharma

🔧 Requirements

Fluent in English, German and French (mandatory).
Based in Portugal with fully legal and valid documentation to work in the country.
Experience in Customer Service or related fields.
Flexibility to have the training in different hours due to time zone differences.
Experience with Amazon Web Services (AWS) Connect & Salesforce Health/Service Cloud is preferred.
Knowledge of Operating systems: Windows through the current version and Microsoft Office tools.
Comfortable with PC Hardware environment: Laptops, Desktop and Printers.
Experience with contact center telephony, email, and chat tool is preferred.
Knowledge of using client relationship management systems is preferred.

💡 Responsibilities

Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner.
Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.
Answers general inquiries from Consumers and/ or HCPs.
Works with third third-party vendors to provide wholesale/distribution support to requesters
Navigates and provides assistance navigating commercial tools and sites.
Work with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service.
Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting temperature excursion origination).
Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
Responsible for documentation of case notes in the customer relationship management system (CRM).
Contract support, liaison, and represents the face of the client.
Identifies and triages medical information inquiries to the appropriate department.
Utilization of standard content (ie. on-label information).
Utilization of standard content, FAQs, product monographs, or other client-approved responses to deliver non-scripted on-label information to callers.
Identifies and completes the intake and reporting of potential Adverse Events and/or Product Quality Complaints.
Provides information to HCOs/HCPs seeking to participate in Clinical Trials.
Responds to Press Releases and other company news utilizing appropriate responses.
Perform outbound contacts to provide commercial status updates and follow-up interactions as necessary.
Provide information on customer ordering status.
Respond and complete other duties requested.
Potential for rotational shifts and after-hours coverage as needed.

SalesforceCommunication SkillsCustomer serviceCRMCustomer supportEnglish communication

Posted 3 days ago

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🔥 Customer Support Specialist (English speaking) - full time remote (based in Philippines) - 5 months contract

Posted 8 days ago

📍 Philippines

🧭 Temporary

🔍 Life-Sciences

🔧 Requirements

Experience supporting US pharma/biotech call centers and/or US commercial setting
Strong proficiency with spoken and written English and Spanish
Strong proficiency with spoken and written English

💡 Responsibilities

Responds to US commercial inbound calls, chats, and emails
Provides customer support to wholesalers and/or distributors
Answers general inquiries from Consumers and/ or Health Care Providers
Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs)

Customer serviceMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsMS OfficeTeamworkFluency in EnglishTroubleshootingActive listeningData entryComputer skillsCRMCustomer support

Posted 8 days ago

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🔥 Customer Support Specialist (English & Spanish speaking) - full time remote (based in Portugal) - 5 months contract

Posted 12 days ago

📍 Portugal

🧭 Temporary

🔍 Pharmaceutical

🔧 Requirements

BS/BA in Business, Supply Chain or related field preferred and/or 2 + years of experience.
Preference for individuals who have experience supporting US pharma/biotech call centers and/or US commercial setting, including but not limited to invoicing queries, tracking of shipments, return policies etc.
Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset
Experience to be able to upsell and boost revenue is preferred.
Previous contact center experience is an asset.
Strong proficiency with spoken and written in English and Spanish.
Operating systems: Windows through the current version.
Microsoft Office tools.
Ability to navigate multiple databases simultaneously
PC Hardware environment: Laptops, Desktop and Printers.
Contact center telephony, email, and chat tool – preferred.
Knowledge in using client relationship management system – preferred.

💡 Responsibilities

Responds to US commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.
Achieve customer satisfaction through front-line contact with the client’s customers.
Responsible for accurate and timely processing of all service center-owned transactions including orders, claims, and returns.
Responsible for the timely escalation of issues/transactions.
Answers general inquiries from Consumers and/ or Health Care Providers.
Works with third-party vendors to provide wholesale/distribution support to requesters.
Navigates and provides assistance navigating commercial tools and sites.
Works with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service..
Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting, temperature excursion origination).
Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
Responsible for documentation of case notes in the customer relationship management system (CRM).
Contract support, liaison, and represents the face of client.
Potential for rotational shifts and after hours support

Communication SkillsCustomer serviceRESTful APIsAttention to detailWritten communicationMultitaskingMicrosoft Office SuiteAdaptabilityProblem-solving skillsMS OfficeVerbal communicationActive listeningData entryComputer skillsCRMCustomer supportEnglish communication

Posted 12 days ago

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🔥 English (speaking) Customer Service Helpdesk - Based in Philippines - Full time Remote

Posted 16 days ago

📍 Phlippines

🧭 Full-Time

🔧 Requirements

Fluent in English in both written and spoken communication.
At least 2 years of related experience.
With BPO call center experience.
Stable Internet connection. (35 MBPS Minimum).
Experience using Microsoft Applications, preferably savvy in Excel.
Must be comfortable with the working hours and training hours mentioned above.

💡 Responsibilities

Provide service desk support to contracted clients.
Use defined procedures for responding to customer calls.
Collect information from the caller and document data elements in the designated tool.
Maintained records of all calls from customers using an established Service Management tool.
Provide detailed documentation of all steps involved in resolving customer issues.
Escalate issues to the appropriate department and personnel.
Investigate, examine, troubleshoot, and solve hardware and software issues quickly.
Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers.

Microsoft ExcelCustomer serviceRESTful APIsTroubleshootingTechnical supportEnglish communication

Posted 16 days ago

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🔥 Customer Support Specialist (CANTONESE & ENGLISH) - 100% Remote - Based in Philippines

Posted 16 days ago

📍 Philippines

🧭 Full-Time

🔍 Pharmaceutical

🔧 Requirements

Preference for individuals who have minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting.
Prior experience with vaccine products in a Pharma/Biotech call center preferred,
Previous contact center experience is an asset.
Strong proficiency with English and Cantonese (listening, speaking, writing, reading).

💡 Responsibilities

Responds to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.
Answers general inquiries from Consumers and/ or Health Care Providers.
Works with third-party vendors to provide wholesale/distribution support to requesters.
Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
Responsible for documentation of case notes in customer relationship management system (CRM).
Contract support, liaison, and represents the face of the client.
Potential for rotational shifts and after-hours support.

Communication SkillsProblem SolvingCustomer serviceRESTful APIsDocumentationTroubleshootingWritingActive listeningData entryCRMCustomer supportEnglish communication

Posted 16 days ago

Apply

🔥 German & English (speaking) Helpdesk Analyst - Remote from Portugal

Posted 28 days ago

📍 Portugal

🧭 Full-Time

💸 15000.0 EUR per year

🔍 Customer Service

🔧 Requirements

Fluent in German and English.
Legal documentation to work in Portugal (fiscal number, social insurance number and work permit if not an EU citizen)
Experience in Customer Service, IT Support, Technical Support or related fields.

💡 Responsibilities

Provide service desk support to external customers and users
Receive, document and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure

SQLCommunication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingActive listeningTechnical supportCustomer support

Posted 28 days ago

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