Alphanumeric Systems

At Alphanumeric, we are committed to bridging the gap between pharmaceutical companies, healthcare professionals (HCPs), patients, and caregivers thro...

Private Company

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Open Positions4

Based in SpainFull-TimePharmaceuticalsPosted

Customer Support Specialist

Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors.
Support wholesalers and distributors with ordering, logistics, and contract queries.
Navigate commercial tools and websites to provide prompt, accurate assistance.
Identify and triage medical information inquiries to the appropriate department.
Document case notes, potential Adverse Events (AEs), and Product Quality Complaints (PQCs) with precision.
Provide information regarding clinical trials and company news as requested.
Perform outbound follow-up interactions to provide commercial status updates.

SalesforceCustomer serviceMicrosoft Office+1 more

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About Alphanumeric Systems

At Alphanumeric, we are committed to bridging the gap between pharmaceutical companies, healthcare professionals (HCPs), patients, and caregivers through innovative and tailored communication solutions. Our mission is to enhance education, understanding, access, and loyalty by revolutionizing the way stakeholders in the healthcare ecosystem connect and collaborate.We empower pharmaceutical companies with personalized communication strategies that foster meaningful engagement, ensuring that critical medical information is delivered effectively, efficiently, and with clarity. By integrating cutting-edge technology and data-driven insights, we create bespoke solutions that drive improved patient adherence, better health outcomes, and stronger partnerships across the industry.

Alphanumeric Systems

Open Positions4

About Alphanumeric Systems

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