- Manage processes associated with order-to-cash and reverse distribution operations for a vaccine portfolio.
- Engage with customers, trading partners, and stakeholders to provide order and administrative support.
- Ensure compliance and accuracy for all transactions including orders, claims, and returns.
- Develop and maintain strong customer relationships to understand operational requirements.
- Respond to inbound customer calls and inquiries regarding pricing, availability, shipping, and website accounts.
- Proactively identify opportunities for process improvements while following standard operating procedures.
Customer serviceMicrosoft Office