- Respond to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors.
- Provide customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.
- Answer general inquiries from Consumers and/ or HCPs.
- Work with third third-party vendors to provide wholesale/distribution support to requesters.
- Navigate and provide assistance navigating commercial tools and sites.
- Assist with temperature excursion inquiries and updates.
- Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
- Responsible for documentation of case notes in the customer relationship management system (CRM).
- Identify and triage medical information inquiries to the appropriate department.
- Perform outbound contacts to provide commercial status updates and follow-up interactions as necessary.
Problem SolvingCustomer serviceMicrosoft Office+1 more