Customer Support Specialist (CANTONESE & ENGLISH) - 100% Remote - Based in Philippines
Company:Alphanumeric Systems
Location:Philippines
Languages:English, Cantonese
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceRESTful APIsDocumentationTroubleshootingWritingActive listeningData entryCRMCustomer supportEnglish communication
Requirements:
Preference for individuals who have minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting. Prior experience with vaccine products in a Pharma/Biotech call center preferred, Previous contact center experience is an asset. Strong proficiency with English and Cantonese (listening, speaking, writing, reading).
Responsibilities:
Responds to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner. Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers. Answers general inquiries from Consumers and/ or Health Care Providers. Works with third-party vendors to provide wholesale/distribution support to requesters. Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs). Responsible for documentation of case notes in customer relationship management system (CRM). Contract support, liaison, and represents the face of the client. Potential for rotational shifts and after-hours support.
