Customer Support Specialist

Prior experience in customer support, community management, or a similar role Ability to provide effective troubleshooting and problem resolution Familiarity with Discord, email-based support systems, and ticketing tools Strong, clear communication & collaborative skills Goal-orientation, ownership & commitment Doer mindset Comfortable building products based on uncensored models and content

Serve as the first point of contact for customer inquiries Build and maintain strong relationships with customers Provide customer support via email, Discord, and eventually other channels Educate customers on product features, troubleshoot issues, and make tailored recommendations Monitor customer engagement and proactively address concerns Collect, record, and communicate customer feedback and insights Ensure adherence to assigned schedules Engage in continuous learning and professional development Consistently meet performance targets