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Aircall

👥 501-1000💰 $ on 2022-02-23Telecommunications
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Aircall is a cloud-based customer communication and engagement platform designed for sales and support teams. It integrates seamlessly with major CRMs and conversational tools to enhance productivity and customer satisfaction. With over 700 employees across 6 global offices, Aircall was recognized as one of Built In's Best Places to Work and is listed in the Deloitte Fast 500.

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Jobs at this company:

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🔥 Customer Support Specialist - English Speaking - Role based in Portugal
Posted 2024-10-17

📍 Portugal

🔍 SaaS B2B

  • Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills.
  • Fluency in English is mandatory.
  • Fluency in French or Spanish are a plus.
  • Excellent written and verbal communication skills.
  • Familiar with ticketing tools and systems.
  • An understanding of how CRMs systems work.
  • Strong understanding of basic computer skills.
  • Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders).
  • A curiosity to understand and troubleshoot complex customer inquiries.
  • Strong sense of time management and prioritization of work.
  • Exhibit uncompromising empathy.
  • Ability to multi-task across different platforms and forms of communication.
  • Willingness to work with multiple teams in an international and multilingual remote environment.

  • You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns.
  • You serve as their advocate at Aircall.
  • Your interactions with our customers directly impact their ability to run their teams efficiently.

Communication SkillsCollaborationWritten communication

Posted 2024-10-17
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🔥 Billing Support Specialist - Remote Portugal
Posted 2024-08-23

📍 Portugal

🔍 Technology communication

  • Ideally 1+ year of experience in a SaaS B2B customer support role or transferable skills.
  • Excellent written and verbal communication skills in English and French; German is a plus.
  • Familiarity with ticketing tools and systems like Netsuite.
  • Technical aptitude to understand and explain billing concepts.
  • Curiosity to troubleshoot complex customer inquiries.
  • Strong time management skills and ability to multi-task.
  • Empathy and willingness to collaborate in a multilingual environment.

  • Assisting customers with billing and payment inquiries such as receipts, credit notes, and payment processing.
  • Providing support to customer-facing teams regarding invoicing and subscriptions management.
  • Maintaining accurate account balances.
  • Partnering with the Account Receivable and Cash Collection teams.
  • Building professional relationships by delivering world-class billing support.
  • Developing knowledge of Aircall's billing and payment processes.

C (Programming language)Communication SkillsCollaboration

Posted 2024-08-23
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