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German & English (speaking) Helpdesk Analyst - Remote from Portugal

Posted 28 days agoViewed

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📍 Location: Portugal, Portugal, USA

💸 Salary: 15000.0 EUR per year

🔍 Industry: Customer Service

🏢 Company: Alphanumeric Systems

🗣️ Languages: English, German

🪄 Skills: SQLCommunication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingActive listeningTechnical supportCustomer support

Requirements:
  • Fluent in German and English.
  • Legal documentation to work in Portugal (fiscal number, social insurance number and work permit if not an EU citizen)
  • Experience in Customer Service, IT Support, Technical Support or related fields.
Responsibilities:
  • Provide service desk support to external customers and users
  • Receive, document and track all incoming customer/user calls for immediate remedy and closure
  • Utilize computer and database information to update incident status
  • Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
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