Remote Travel Agent Jobs

Process improvement

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🔥 Manager, Financial Counseling

Posted 34 minutes ago

📍 USA

🧭 Full-Time

🔍 Healthcare

🏢 Company: Equip Health👥 251-500💰 $34,999,935 Series C about 1 year agoPersonal Health Fitness Wellness Health Care

🔧 Requirements

5+ years experience working in a health care customer/patient success, billing or revenue cycle function.
3+ years people management experience with demonstrated experience setting team metrics and holding team members accountable to clearly defined goals and expectations.
Expertise in healthcare billing, insurance, and financial assistance programs with an extensive knowledge of third party payer reimbursement systems, rules and regulations.
Strong data analysis skills with knowledge of Excel and/or Google Sheets.
Demonstrated ability to maintain confidentiality.
Enthusiastic, strong team player.
Strong written and verbal communication skills, including the ability to explain complex financial concepts clearly to patients.
Comfort with virtual communication platforms, electronic health records, and other technology used in a virtual care setting.
Strong customer service orientation with a demonstrated ability to connect with patients and build rapport, especially in a virtual setting.
Strong problem solving skills including an ability to identify and resolve patient financial issues and challenges in a timely fashion.

💡 Responsibilities

Hire, train, and mentor a team of financial counselors.
Provide expert guidance to patients regarding their financial obligations.
Ensure compliance with relevant healthcare regulations and policies.
Track and analyze data related to patient financial inquiries.
Effectively partner with cross-functional departments and teams.
Recommend and establish systems and processes which result in improved patient satisfaction and retention.
Perform all other duties as assigned.

Data Analysis People Management Cross-functional Team Leadership Financial Management Communication Skills Problem Solving Customer service Accounting Compliance MS Office Reporting Team management Process improvement Financial analysis Data management

Posted 34 minutes ago

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🔥 R&D Supplier Governance Monitor

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 104833.0 - 129025.0 USD per year

🔍 Biopharmaceutical

🏢 Company: careers

🔧 Requirements

BA/BS/BSc in the sciences or RN
7 years work experience in life sciences or medically related field, including 4 years of biopharmaceutical clinical trial experience (clinical research experience obtained working on clinical trials at a biotech, pharmaceutical or CRO company).
Experience at, or oversight of, technical suppliers (imaging and/or adjudication).
Experience working in a global, matrix organization.
Knowledge of Good Clinical Practices (GCP), FDA regulations and guidelines, and international regulatory requirements/guidelines.
Project management/project planning experience.
Proficiency in anticipating and resolving problems.
Experience writing and communicating clearly on scientific and clinical issues.
Excellent interpersonal, organizational, supervisory skills.
Professional collaboration and leadership skills.
Experience in compliance, quality, and audit

💡 Responsibilities

Monitoring the collection, processing, and analysis of data by Service Suppliers for Amgen sponsored clinical trials
Monitoring and evaluating Supplier compliance and data quality
Tracking corrective actions in relation to monitoring issues and audit findings; escalates as appropriate
Developing professional relationships with service suppliers and with Amgen stakeholders
Driving continuous improvement
Communicating identified issues to key stakeholders at the supplier and at Amgen
Facilitating and implementing supplier governance meetings, operating reviews, monitoring key performance indicators and perform issue management
Build and maintain relationships with key internal and external partners, including study teams, functional leads, procurement, quality, compliance, and suppliers
Support business functions with evaluation, selection, and startup of suppliers
Ensure quality oversight of vendors though:
Working with suppliers and internal customers (typically up to Director level) to identify, lead, raise and resolve issues related to supplier performance
Measuring supplier performance and reporting performance feedback to internal partners and supplier

Project Management Data Analysis Communication Skills Analytical Skills Compliance Interpersonal skills Problem-solving skills Quality Assurance Risk Management Stakeholder management Process improvement

Posted about 1 hour ago

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🔥 Lead Business Operations Analyst

Posted about 9 hours ago

📍 United States

💸 84000.0 - 132000.0 USD per year

🔍 Software Development

🏢 Company: external

🔧 Requirements

Bachelor’s degree in highly related field; Advanced degree a plus.
General knowledge of FICO products and how they work together.
Detail-oriented and process-focused, with excellent communication skills at the Executive Level.
Collaborative style; partner well with cross-functional teams to solve problems and complete complex deliverables within tight time frames.
Effective time management skills with the ability to juggle multiple tasks/projects simultaneously.
Must be proficient in Microsoft Office Packages, advanced level preferred for Word, Excel and PowerPoint.
An ability to balance detail-orientation as well as big picture thinking and strategy.
Able to work extended schedules during the month and quarter end cycles.
Experience working with SFDC CPQ and other sales related systems including data enrichment tools preferred.

💡 Responsibilities

Collaborate with and lead cross functional teams to ensure an end-to-end Architecture Review process adherence for every applicable opportunity.
Screen Solution Designs to determine if they fall within existing standards or require review.
Manage Solution Architecture Salesforce cases to ensure cases are opened as necessary and assigned to the appropriate resource within the specified SLA.
Follow up to ensure Architecture creation happens within the specified SLA.
Work with Architects and Presales consultants to ensure all appropriate documentation is completed prior to submission to the Architecture Review Committee.
Screen Architecture Review Materials for completeness and determine appropriate reviewer from relevant internal organizations (Product Management, Engineering, GTS, Information Security, Professional Services, etc.) based on technical architecture, product/cloud readiness, infrastructure requirements, and special security requirements.
Manage communication with the Review team, facilitate and moderate initial discussion between the Review team and the Requestor via email, and determine meeting(s) as necessary.
Ensure the review is completed within the SLA and schedule and moderate reviews via Zoom meeting as necessary.
Collect responses from the Review Committee and consolidate and summarize the final response.
Develop Action Plans as needed for “No” decisions and conditional approvals and manage the Actions Plans through to completion to ensure they are being executed.
Provide Results to the requestor including any action plans and conditional approvals.
Catalog all documentation in the Architecture Review Repository.
Conduct regular reviews via the established cadence to ensure the approved solution architecture is adhered to through pricing and implementation.
Cross trained as bench strength for the Proposal Team as needed.
Produce reports/dashboards and communicate on a regular cadence to relevant stakeholders.

Data Analysis Salesforce Cross-functional Team Leadership Business Operations Communication Skills Analytical Skills Microsoft Excel Microsoft Office Time Management Problem-solving skills Reporting Process improvement

Posted about 9 hours ago

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🔥 Director, Professional Services

Posted about 9 hours ago

📍 Indianapolis, Chicago, Boston, Atlanta

🧭 Full-Time

💸 130000.0 - 170000.0 USD per year

🔍 SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private almost 4 years agoRisk Management Medical Device Enterprise Software Software

🔧 Requirements

5+ years in a Professional Services leadership role with an exceptional track record at a B2B SaaS software company at the Senior Manager level or above.
Deep experience in B2B SaaS, particularly with multi-segmented customer bases.
Experience with regulation-oriented or compliance-driven SaaS platforms (e.g., GRC, audit, quality, risk, or compliance systems) is strongly preferred.
Experience with quality management systems (QMS), medical device-related technologies, life sciences or adjacent industries is preferred but not required

💡 Responsibilities

Hire, lead, and retain a high-performing onboarding and services team of Medical Device Consultants.
Develop team OKRs, bonus plans, and career development tracks.
Streamline onboarding processes to accelerate time-to-value (TTV) and product adoption and improve renewals, expansion, and customer advocacy.
Create/enhance project delivery methodology and ensure consistent product adoption and value attainment.
Introduce new and relevant service offerings to enhance customer value and experience and help maintain Greenlight Guru’s competitive advantage.
Maintain and report forecasted services demand and capacity. Ensure the team has sufficient capacity to meet anticipated demand through efficiency improvements, hiring, and partnerships.
Partner with Operations to develop the reporting and instrumentation for the services business.
Partner with sales leadership to gain visibility on sales forecasts and directly participate in closing new deals and supporting key accounts.
Serve as a liaison across Customer Success, Product, Finance, Marketing, and Operations to improve cross-functional processes and internal handoffs.
Contribute subject matter expertise to help shape the product roadmap and inform the go-to-market (GTM) strategy.
Coordinate and participate in the creation of high-quality thought leadership and training content in the Greenlight Guru Academy, Help Desk, and other systems to effectively scale our services efforts.
Leverage a modern SaaS tech stack (CRM, CS tools, project management platforms, etc.) and drive adherence to process and data discipline.

Leadership Project Management Salesforce Cross-functional Team Leadership Operations Management Financial Management Communication Skills Customer service Agile methodologies Presentation skills Compliance Excellent communication skills Risk Management Team management Stakeholder management Strategic thinking Process improvement CRM Data analytics Customer Success SaaS Budget management

Posted about 9 hours ago

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🔥 Utility Bill Pay Analyst

Posted about 9 hours ago

📍 United States

💸 85000.0 - 97000.0 USD per year

🔧 Requirements

Strong analytical skills.
Excellent communication abilities.
Experience in utility management or related fields.

💡 Responsibilities

Serve as the primary point of contact between the 3rd party bill processor and the client.
Monitor and manage the end-to-end utility bill pay process.
Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Review and validate utility bill data received from the 3rd party processor.
Ensure accuracy and completeness of billing information.
Identify and investigate discrepancies or anomalies in billing data.
Ensure bill processor stores all invoices, making it accessible for review by JLL.
Coordinate with the 3rd party processor to resolve billing errors or discrepancies.
Communicate with client representatives and internal finance director to address billing queries or concerns.
Manage escalations and ensure timely resolution of complex issues.
Generate regular reports on utility consumption, costs, and payment status.
Analyze billing trends and provide insights to the client.
Forecast utility cost yearly, utilizing historical bill data.
Prepare ad-hoc reports as requested by the client or management.
Identify opportunities to streamline the bill pay process.
Collaborate with the 3rd party processor to implement process enhancements where gaps are identified.
Suggest and implement improvements to increase efficiency and accuracy.
Maintain strong relationships and regular communication with client contacts.
Conduct regular meetings to review billing processes and address concerns.
Provide excellent customer service and prompt responses to client inquiries.
Ensure compliance with relevant regulations and internal policies.
Participate in audits of the bill pay process and provide insight when needed.
Maintain accurate documentation of all processes and transactions.
Liaise with the 3rd party bill processor to ensure quality service delivery.
Monitor vendor performance against contractual obligations.
Participate in vendor review meetings and contract negotiations as needed.
Serve as a subject matter expert for utility bill management systems.
Coordinate with IT teams for system updates or integrations.
Train client personnel on relevant systems and processes as needed.

SQL Data Analysis Communication Skills Analytical Skills Microsoft Excel Customer service Compliance Problem-solving skills Reporting Client relationship management Budgeting Data entry Process improvement Financial analysis

Posted about 9 hours ago

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🔥 Onboarding & Training Specialist (EST - Remote, Global)

Posted about 10 hours ago

📍 Poland, Colombia, South Africa, Mexico, New Zealand

🏢 Company: Stadium👥 1001-5000 E-Commerce Retail Sporting Goods Fashion Apparel Consumer Goods

🔧 Requirements

Ability to thrive in a dynamic & fast paced environment
Solutions oriented mindset, a proven problem solver
Strong customer focus and passion for engaging with customers to help them succeed
Excellent written and verbal communication skills with attention to detail
Great listener and keen to understanding customer situations and goals before responding with strategic guidance
An organized and process oriented approach to managing relationships with customers
Patient, empathetic and enthusiastic about interacting with all types of customers
A fun, approachable personality. Easy to get along with but driven and focused.
Team player and humble attitude
An eager desire to make a meaningful impact on the ground floor of a growing start up
English as a first language (additional languages a plus)
Strategic thinker able to envision and execute long-term goals

💡 Responsibilities

Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch.
Serve as the primary point of contact during onboarding, building trust and strong relationships from day one.
Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases.
Lead effective and engaging working & training sessions that drive product adoption and user confidence.
Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience.
Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders.
Collect and document key customer information and use cases to support long-term success and account growth.
Continuously refine onboarding materials and processes based on customer feedback and platform updates.
Help cultivate excitement and engagement in new customers by highlighting product value and best practices.
Track onboarding metrics and milestones to ensure timelines and customer goals are met.

Communication Skills Customer service Written communication Training Troubleshooting Active listening Cross-functional collaboration Relationship management Process improvement Customer Success English communication SaaS

Posted about 10 hours ago

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🔥 Revenue Specialist III, ROPS

Posted about 11 hours ago

📍 United States of America

💸 41600.0 - 64480.0 USD per year

🔍 Healthcare

🏢 Company: dkc_external

🔧 Requirements

High School Diploma or equivalent required
2 years of healthcare experience in Revenue Operations or experience working with a variety of health care insurance payers is preferred
Experience with using Microsoft Word, Excel, Access and Outlook
Excellent communication skills: (Written & Verbal). The position involves regular communication with insurance payers, internal teams, and customers
Excellent decision making and problem-solving skills: Patient account and every insurance payer is different. The ability to think through a situation and carefully identify the best action to take is critical to be successful at this role
Ability to adapt quickly and manage stress: Our environment can change quickly and on a daily basis. Adapting and managing stress is important for success
Relationships Building: Working in teams and with other departments is central to this position

💡 Responsibilities

Research and input system architecture changes for insurance setup objects in support of generating revenue and claims for billing
Implement and resolve highly complex payer contract requirements into DaVita’s systems
Respond to internal teams’ inquiries on contract, revenue, plan management and billing attributes
Perform duties for the revenue operations department related to either contract management, revenue management or insurance plan management including billing templates (i.e. UB04, HCFA 1500)
Communicate with insurance payers to understand network coverage, relationships and contract terms to ensure timely and accurate reimbursement for dialysis services rendered at our clinics
Process payer, partner and customer requests to ensure center and payer information is loaded into the billing system for accurate billing including single patient agreements
Respond timely and accurately to payer communications and bulletins
Collaborate with other revenue operations teams to ensure seamless processes across teams
Help identify process changes and opportunities for continuous improvements
Always maintain current system setup attributes, including new technology, and charge master items
Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
Understand how setup objects/contract/payer requirements and system logic tie together in the billing system by collecting, analyzing, interpreting and summarizing data from source systems
Attend team meetings, phone conferences, and training as scheduled
May be asked to work overtime as needed
Know, understand and follow teammate guidelines, employment policies, and department or company procedures

SQL Data Analysis Communication Skills Analytical Skills Attention to detail Problem-solving skills Process improvement

Posted about 11 hours ago

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🔥 Customer Portfolio Manager CPM TX

Posted about 12 hours ago

📍 Greece

🔍 Services & Customer Service Management

🏢 Company: only_confidential_executive_recruiting

🔧 Requirements

Advanced experience in the Services & Customer Service Management
Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)

💡 Responsibilities

Act as the single point of contact to the Greek Transactional and MMP customers for timely and satisfactory resolution of concerns
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Includes direct people management responsibility including staffing and performance development.

Project Management Data Analysis People Management HR Management Operations Management Financial Management Communication Skills Analytical Skills Problem Solving Customer service Agile methodologies Written communication Account Management Active listening Relationship management Sales experience Team management Process improvement Technical support Customer Success Budget management

Posted about 12 hours ago

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🔥 Senior Project Manager

Posted about 12 hours ago

📍 United States

🔍 Design and Technology Agency

🏢 Company: Beyond👥 101-250💰 $42,500,000 Series A over 5 years agoVacation Rental Travel Software

🔧 Requirements

7+ years as a client-facing project manager within an agency setting
Experience working directly with designers, developers, QA engineers, product managers and strategists
Experience working with Content Management Systems
Experience working with 3rd-party agencies and vendors
Experience with user-centered design and the latest web technologies
Process implementation is approached with organization, logic, and accuracy.
Experience working with creative and engineering teams in a lean, scrum/Agile environment
Design oriented and has working knowledge of design process, methodologies, tools and risks
Experience gathering and writing website requirements, managing sprints, and launch schedule
Experience with budget estimation, forecasting, vendor management, and SOWs
Experience managing day-to-day priorities for multiple team members (10+)
Comfort and desire to partner with clients
Expertise in resolving time sensitive circumstances

💡 Responsibilities

Help create beautiful experiences that transform the world around us
Collaborate with account and delivery leads on all scoping efforts for new business opportunities from client briefing through to proposal delivery, SOW writing and project establishment
Creation, management and communication of all product timelines
Work with team members to build product backlogs and document requirements in JIRA.
Steer and support engineering teams with technical discovery activities, access issues, technical design documentation, and release versioning
Partner with the resource manager, external contractors, and vendors to ensure all necessary resources are in place
Champion and facilitate all Agile/scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, demos, retrospectives
Lead all client communications and rituals including weekly statuses, prioritization sessions, workshops, and work reviews
Manage website design and release milestones, including the external security review process
Establish and oversee content intake and upload process for website launches
Manage project workflows, including feedback and approvals, file organization across multiple platforms, and distribute information from internal and external meetings
Facilitate retrospectives, identify process inefficiencies and implement optimizations
Prepare project documentation, including calendars, reviews, status reports, and burn reports
Direct the daily project activities while ensuring internal team and clients are tracking towards project milestones.

Leadership Project Management Agile Frontend Development Product Management SCRUM User Experience Design Jira Cross-functional Team Leadership Communication Skills Client relationship management Budgeting Risk Management Team management Stakeholder management Process improvement

Posted about 12 hours ago

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🔥 Associate Director, Data Management Processes, Training, and Inspection Readiness

Posted about 12 hours ago

📍 United States of America

🔍 Pharmaceutical

🏢 Company: DSI👥 5001-10000 Consulting Security Professional Services

🔧 Requirements

7 or more years training and compliance background and strong knowledge of FDA and EU regulatory requirements, industry audit processes, and Data Management best practices required.
7 or more years' experience in clinical data management experience in a medical device, pharmaceutical company, or similar environment (e.g., CRO); oncology, immunology, or complex disease preferred
7 or more years of working knowledge of Clinical trial data systems and/or EDC lab management tools is a preferred

💡 Responsibilities

Leads development and implementation of Data Management departmental strategy and solutions related to process development, improvement, and training.
Lead and coordinate development of DM processes and templates and ensure consistent execution of tasks and activities across programs.
Prepare internal teams for audits and compliance.

Project Management GCP Communication Skills Analytical Skills Written communication Compliance Interpersonal skills Excellent communication skills Problem-solving skills Verbal communication Training Cross-functional collaboration Risk Management Team management Stakeholder management Process improvement Data modeling Data analytics Data management Change Management

Posted about 12 hours ago

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