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Customer Support Specialist

Posted 16 days agoViewed

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📍 Location: Worldwide, EST

💸 Salary: 48000.0 USD per year

🔍 Industry: E-commerce

🏢 Company: Whop👥 11-50💰 $17,000,000 Series A almost 2 years agoInternetMarketplaceE-Commerce

🗣️ Languages: English

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceTime ManagementWritten communicationMultitaskingExcellent communication skillsTroubleshootingActive listeningCustomer support

Requirements:
  • Previous experience in customer support or a similar role.
  • Excellent communication skills—both written and verbal.
  • Strong problem-solving chops and a focus on the customer.
  • Ability to juggle tasks and manage time in a fast-paced environment.
  • Familiarity with Whop, Intercom, Slack, and Linear is a bonus.
  • Ready to work different shifts, including nights and weekends.
Responsibilities:
  • Be the first point of contact for users and creators, managing inquiries via Intercom.
  • Troubleshoot and resolve issues with clear, easy-to-follow guidance.
  • Work with the team to tackle complex problems and escalate when necessary.
  • Keep customer satisfaction high with responsive, effective, and friendly support.
  • Jump into team meetings and help us continuously improve our support game.
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