HealthJoy

HealthJoy is a healthcare navigation platform that simplifies the healthcare and benefits experience using AI and personalized guidance.

251-500 employees
Founded 2014
$60M series d
Artificial Intelligence (AI)
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions3

This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine.ContractHealthTechPosted
  • Assist in handling member inquiries (tickets) accurately and efficiently.
  • Actively leverage automation tools and AI software to speed up resolution times.
  • Assess the urgency of incoming requests to prioritize critical cases and manage escalations.
  • Conduct outbound calls to healthcare providers and members to schedule appointments and verify information.
  • Identify scheduling bottlenecks or workflow trends and suggest improvements.
  • Deliver high-standard service tailored to the US customer base.
  • Keep team leadership and members updated in real time regarding ticket progress and blockers.
Problem SolvingTime ManagementData entry+2 more
Showing 1 of 3 positions

About HealthJoy

HealthJoy transforms the complex world of healthcare benefits into a simple, unified digital experience. We empower employees to navigate their benefits with ease, saving companies money and increasing employee satisfaction. Our platform serves over 1,800 employers and more than a million members nationwide, backed by $113 million in funding.

How We Work

HealthJoy operates as a remote-first company, valuing flexibility and a diverse workforce. We maintain strong team connections through virtual events like lunch-and-learns and happy hours. Our culture thrives on open-mindedness, purpose, accountability, and delivering 'JOY' to our members. We offer a remote work stipend to ensure you have a comfortable and productive home office setup.

Engineering at HealthJoy

Our proprietary AI, JoyAI, is at the core of our platform, trained on over a decade of member interactions and thousands of benefits plans. Engineers at HealthJoy build innovative solutions that proactively guide members to high-value care. You will solve complex challenges in healthcare navigation, leveraging technologies like AWS, JavaScript, Kotlin, MongoDB, Node.js, PostgreSQL, and Python to craft seamless user experiences and robust backend systems.

Why Join Us

  • Shape the future of healthcare by simplifying complex benefits for millions of users.
  • Work in a remote-first environment that prioritizes flexibility and employee well-being.
  • Contribute to a company recognized for rapid growth and a supportive workplace culture.
  • Advance your career with significant professional development and growth opportunities.
  • Join a compassionate team dedicated to a mission that positively impacts everyone.

Benefits & Perks

  • Medical, dental, and vision insurance with HSA contribution match.
  • Equity with stock options for eligible roles and 401k match.
  • Flexible PTO, paid holidays, and paid parental leave.
  • Company-sponsored English classes and a corporate learning platform (Udemy).
  • Mental health support program offering personal therapy sessions.
  • Remote work stipend and all necessary equipment for remote work.

Tech Stack

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