HealthJoy

HealthJoy is a healthcare navigation platform that simplifies the healthcare and benefits experience using AI and personalized guidance.

251-500 employees

Founded 2014

$60M series d

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Medical Hospital Employee Benefits Health Care

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions5

HealthJoy is a remote-first employer. While we are fully remoteHealthJoy prefers candidates based in C/E timezonesDue to global teams.Full-TimeHealthtech, Benefits TechnologyPosted

Customer Success Manager

Own key outcomes for a book of business, including product adoption, utilization, NDR, and customer health.
Lead end-to-end renewal and expansion sales processes, identifying and closing upsell opportunities.
Partner with internal teams to conduct discovery, uncover pain points, and map solutions.
Build consultative relationships across all levels of customer organizations, including C-Suite.
Serve as the primary point of contact for escalations, resolving complex issues with urgency.
Provide strategic advisement on optimizing member adoption and marketplace solutions.
Leverage AI tools and software to analyze book-of-business performance.
Maintain meticulous documentation regarding contracts, health scores, and stakeholder updates.
Travel 15-20% to conduct business reviews and meet with clients and brokers.

Data AnalysisAccount Management

Showing 1 of 5 positions

About HealthJoy

HealthJoy transforms the complex world of healthcare benefits into a simple, unified digital experience. We empower employees to navigate their benefits with ease, saving companies money and increasing employee satisfaction. Our platform serves over 1,800 employers and more than a million members nationwide, backed by $113 million in funding.

How We Work

HealthJoy operates as a remote-first company, valuing flexibility and a diverse workforce. We maintain strong team connections through virtual events like lunch-and-learns and happy hours. Our culture thrives on open-mindedness, purpose, accountability, and delivering 'JOY' to our members. We offer a remote work stipend to ensure you have a comfortable and productive home office setup.

Engineering at HealthJoy

Our proprietary AI, JoyAI, is at the core of our platform, trained on over a decade of member interactions and thousands of benefits plans. Engineers at HealthJoy build innovative solutions that proactively guide members to high-value care. You will solve complex challenges in healthcare navigation, leveraging technologies like AWS, JavaScript, Kotlin, MongoDB, Node.js, PostgreSQL, and Python to craft seamless user experiences and robust backend systems.

Why Join Us

Shape the future of healthcare by simplifying complex benefits for millions of users.
Work in a remote-first environment that prioritizes flexibility and employee well-being.
Contribute to a company recognized for rapid growth and a supportive workplace culture.
Advance your career with significant professional development and growth opportunities.
Join a compassionate team dedicated to a mission that positively impacts everyone.

Benefits & Perks

Medical, dental, and vision insurance with HSA contribution match.
Equity with stock options for eligible roles and 401k match.
Flexible PTO, paid holidays, and paid parental leave.
Company-sponsored English classes and a corporate learning platform (Udemy).
Mental health support program offering personal therapy sessions.
Remote work stipend and all necessary equipment for remote work.

Tech Stack

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