Mark43

👥 251-500💰 $39,999,992 Series E 10 months agoGovTech Information Services Law Enforcement Public Safety Software💼 Private Company

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Mark43 builds next-generation cloud-based software for law enforcement agencies. Our platform empowers police departments to efficiently collect, manage, analyze, and share critical information, improving decision-making and resource allocation. We're making a tangible impact on public safety by providing intuitive, data-driven insights to first responders worldwide. Mark43 holds a leading position in the GovTech and public safety sectors, offering a comprehensive suite of products including Records Management Systems (RMS), Computer-Aided Dispatch (CAD), and advanced analytics tools. Our unique value proposition lies in our commitment to user-centric design and our ability to seamlessly integrate with existing agency workflows. We leverage a robust tech stack incorporating Java, .NET, React, TypeScript, SQL, Redis, and Elasticsearch, fostering a collaborative engineering culture that values both speed and quality. We encourage open-source contributions and empower engineers to take ownership of their projects. Our mission is to empower communities and governments with technology that improves safety and quality of life. We're a rapidly growing company with a hybrid work environment, offering numerous remote opportunities and a commitment to diversity and inclusion. We value a culture of collaboration, continuous learning, and a shared passion for making a positive impact. Mark43 has secured significant funding, enabling us to continue scaling our operations and expanding our reach globally. We offer competitive compensation and benefits, including stock options, and opportunities for professional development. Join our team and help us build the future of public safety technology.

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Jobs at this company:

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🔥 Technical Account Manager West

Posted 19 days ago

📍 United States, Canada, UK

🔍 Software Development

🔧 Requirements

Experience as a former officer or dispatcher is strongly preferred.
Minimum of 5 years of experience in law enforcement, government sales, account management, or business development.
Former experience as a software trainer within a government space is a plus.
Experience working in the public safety realm.
Proven track record of success in managing government accounts.
Excellent communication and interpersonal skills.
Prior experience assisting clients with the post-sales processes by providing technical support.
The ability to communicate technical information to non-technical audiences.
The capacity to understand customers' needs and offer prompt solutions.
Strong written and verbal communication.
Excellent problem-solving and critical-thinking skills.
Initiative and motivated to solve problems.

💡 Responsibilities

Work on-site with government clients on the Mark43 CAD product.
Develop and maintain strong relationships with government clients, including police departments, law enforcement agencies, and emergency services.
Collaborate with cross-functional teams to ensure the successful implementation of government contracts.
Stay up to date with industry trends, regulations, and policies related to government procurement.
Create a strategic road map for the account management function.
Act as a customer advocate while working with the Customer Success team to identify, track, and drive resolution of customer pain areas.
Share business, product, and technical expertise to improve client relationships.
Coordinate with Engineering and Product leaders to learn about potential upsells and future development opportunities.
Create internal tracking and briefing procedures to ensure account needs are aligned.
Share client feedback with developers and stakeholders.
Acquire a thorough understanding of the Mark43 product roadmap in relation to the customer roadmap

Communication SkillsProblem SolvingCustomer serviceRESTful APIsAccount ManagementClient relationship managementSales experienceTechnical supportCustomer SuccessSaaS

Posted 19 days ago

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🔥 Vice President of Sales - Federal Markets

Posted 19 days ago

📍 Canada, United States

🔍 Software Development

🔧 Requirements

10+ years of experience selling technology solutions to Federal government clients is required.
A strong network of government contacts within federal law enforcement agencies.
Experience in leading and developing high-performance sales teams, with a focus on mentorship, guidance, and strategic thinking to drive success in competitive and evolving markets.
Proven success in consultative selling methodologies, with the ability to identify customer needs, craft tailored solutions, and guide customers through complex purchasing processes.
Expertise in creating and executing go-to-market strategies with key stakeholders including systems integrators, resellers, cloud providers, and other strategic partners.
Exceptional communication skills, with a collaborative mindset that fosters strong internal and external partnerships.
Ability to thrive in challenging and uncertain environments.
Passion for Mark43’s mission to improve the safety and quality of life for all communities.

💡 Responsibilities

Leading Market Expansion: As the only FedRAMP High LE CAD and RMS solution in this role you will be focused on continuing to develop Mark43’s federal market strategy, identifying new opportunities, building relationships, to driving market penetration and revenue across federal.
Strategic Sales Leadership: Lead and mentor a team of account executives, ensuring the successful execution of sales strategies that build lasting relationships with customers and partners. Utilize your network of government contacts to accelerate sales cycles and expand Mark43’s footprint.
Internal Partnership Development: Collaborate closely with Solutions Architecture, Product, Engineering, Professional Services and Marketing to understand customer needs and translating those needs into tailored solutions that drive customer satisfaction and successful outcomes. Partner with Marketing ato craft go-to-market strategies that include systems integrators, cloud providers, resellers, and other strategic partners.
Sales Process Excellence: Apply industry best practices, including the MEDDPIC methodology, to develop close plans for existing opportunities, consistently hitting and exceeding quarterly sales targets.
Consultative Selling & Relationship Management: Leverage your extensive experience and consultative selling techniques to nurture and grow long-term relationships with key government stakeholders, including law enforcement agencies, system integrators, and technology partners.
Innovative Problem-Solving: Demonstrate resilience by proactively identifying and solving challenges in an evolving market landscape, ensuring Mark43 remains agile and adaptable to changing customer needs and industry trends.

LeadershipSalesforceGoRESTful APIsMentoringAccount ManagementRelationship managementSales experienceMarket ResearchStrategic thinking

Posted 19 days ago

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🔥 Senior Software Engineer - Locations

Posted 25 days ago

📍 Canada, United States

🧭 Full-Time

💸 145000.0 - 185000.0 USD per year

🔍 Software Development

🔧 Requirements

4 years of professional experience using Java, .NET, or other server side languages in production.
Deep understanding of databases, automated tes
Proficiency building and managing RESTful APIs
Strong DevOps experience and be able to manage a product in the Cloud
Deep experience designing and building out infrastructure for complex cloud-based software applications, preferably hosted in AWS or Azure
Proven experience in building for scale in a B2B environment
Knowledge of or prior experience with microservices architecture

💡 Responsibilities

Spent time working with a Product Manager to understand requirements for a new feature
Building features using popular technologies including but not limited to: Java, SQL, Redis, and Elasticsearch;
Participate in on-call rotation and strive to continuously improve Mark43's customer experienc
End to end technical ownership of a product or subset of a product
Improve architectural strategy of a front-end or backend area of the product to meet higher velocity needs created by our growing customer base.
Reviewed code submitted by other software engineers, and submitted your own code for review as part of our pull-request deployment process
Spent time meeting with a Product Designer to explain technical constraints for a specific feature
Collaborating with design and product teams to understand and document feature requirements
Written clear, concise technical documentation to accompany your code that your teammates will trust
Spent time testing out a new technology or taking part in a discussion on ways to improve our code base and engineering practices
Nurturing an engineering culture that cares deeply about the quality of the code we write, while still working quickly to bring our technology to as many departments as possible

AWSBackend DevelopmentSQLAgileCloud ComputingElasticSearchGitJavaSoftware ArchitectureTypeScriptRedisReactRESTful APIsDevOpsMicroservicesSoftware Engineering

Posted 25 days ago

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🔥 Senior Product (UX) Designer

Posted 30 days ago

📍 Canada, United States

🔍 Software Development

🔧 Requirements

7+ years of professional product design experience
3+ years of designing complex enterprise SaaS products
Understanding of native iOS and Android applications
Experience leading qualitative and quantitative research
Experience with end-to-end design and shipping products
Ability to work in a fast-paced environment

💡 Responsibilities

Own the 0-1 product design process by conducting research, designing solutions from insights, iterating based on data, and collaborating closely with product and engineering to deliver best-in-class products.
Collaborate with cross-functional teams to facilitate design thinking and innovation.
Lead design solutions for law enforcement, first responders, and 911 dispatchers.
Design across devices—desktop, tablet, and mobile apps in various environments.
Proactively meeting with the design team for feedback, product teams to plan the roadmap, and engineering for sprint meetings to drive the work forward.
Present design solutions to our customers and leadership teams, actively seeking feedback, and iterating quickly.
Care deeply about product craftsmanship, are proficient in Figma, and contribute to design systems and consistent pattern libraries.

Adobe Creative SuiteAndroidFigmaiOS DevelopmentProduct ManagementUI DesignUser Experience DesignCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsProduct designSketchAgile methodologiesRESTful APIsAttention to detailWritten communicationExcellent communication skillsTeamworkResearchVerbal communicationActive listeningCross-functional collaborationData visualizationPrototypingSaaS

Posted 30 days ago

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🔥 Lead Product Manager

Posted about 2 months ago

📍 Canada, United States, United Kingdom

🔍 Software Development

🔧 Requirements

8-10 years experience working in product, with 4+ years as a product leader
6+ years managing a complex enterprise product
Demonstrated experience shipping multiple products from start to finish, concept to launch
Well-rounded business, design, and tech acumen which enable productive discussions with customers, sales, designers, and engineers
Experience channeling the points-of-view of a wide range of stakeholders
Proven experience using data to drive decision making
Experience building internal training and onboarding for new PMs
Very comfortable using agile/kanban or similar methodologies to approach your work

💡 Responsibilities

Developing a deep understanding of our customers' needs through customer interactions, market research, user feedback, and competitive analysis
Partnering with customers, sales, design and engineering, customer success, and delivery to define, own, and execute the RMS product roadmap
Introducing AI-driven features to enhance report writing and streamline data entry processes
Improving processes to drive efficiency and foster collaboration with other teams
Communicating product priorities across the organization using data-driven decision making
Creating and owning team-wide goals and metrics around feature launches, success outcomes, and iterating based on results
Presenting company-wide and customer-facing product updates on a regular basis
Partnering with marketing on go-to-market strategy and sales enablement
Aligning RMS investments with company growth targets, launch enablement, and customer retention goals, all of which will enable the company to dominate the RMS market

LeadershipProject ManagementSQLAgileArtificial IntelligenceBusiness AnalysisCloud ComputingData AnalysisMachine LearningProduct ManagementReact.jsCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsAPI testingCommunication SkillsCustomer serviceRESTful APIsMentoringTrainingMarket ResearchStakeholder managementSaaS

Posted about 2 months ago

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🔥 Account Manager East (Government Accounts)

Posted 3 months ago

📍 Canada, UK, 40 U.S states including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI

🧭 Full-Time

🔍 SaaS, enterprise software

🔧 Requirements

5–10 years in account management, customer success, consulting, or related roles. Experience in SaaS or enterprise software is highly preferred.
A four-year degree is preferred but not required with relevant experience.
Proven ability to manage renewals, upsell opportunities, and contract negotiations.
Outstanding verbal and written communication skills.
Skilled at identifying and addressing customer challenges.
Strong organizational skills, with experience documenting tasks and managing multiple priorities.
Willingness to travel up to 50–80% across the East Coast.
Extensive experience working with government customers is a strong plus.

💡 Responsibilities

Advocate for the customer to ensure their needs are being met while driving customer satisfaction and retention.
Collaborate with government and public safety customers to understand their workflows and challenges, providing tailored solutions that drive value.
Partner with implementation and support teams to deliver a seamless post-deployment experience.
Track and analyze customer health metrics, such as NPS, to proactively address concerns and maintain high satisfaction levels.
Act as a liaison between customers and Mark43’s internal teams to ensure feedback and issues are communicated and resolved effectively.
Utilize metrics to demonstrate return on investment (ROI) to customers.

NegotiationAccount ManagementCross-functional collaborationSales experienceCustomer SuccessSaaS

Posted 3 months ago

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🔥 Software Engineer - Locations

Posted 4 months ago

📍 Canada, the UK, 40 U.S states including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI

🧭 Full-Time

💸 145000.0 - 180000.0 USD per year

🔍 Public safety software

🔧 Requirements

At least 4 years of professional experience using Java, .NET, or other server-side languages in production.
Comfortable utilizing agile development and testing your own code.
Experience in cloud feature development and front-end stack (JavaScript, ReactJS) is a plus.
Deep understanding of databases, automated testing, and Agile methodologies.
Proficiency in building and managing RESTful APIs.
Strong DevOps experience managing cloud products.
Experience designing infrastructure for complex cloud-based applications hosted in AWS or Azure.
Proven experience in building for scale in a B2B environment.
Knowledge of microservices architecture.
Commitment to mentoring junior team members and contributing to the company outside your role.
Experience in building low-code platforms is a huge plus.

💡 Responsibilities

Spent time working with a Product Manager to understand requirements for a new feature.
Built features using technologies like Java, SQL, Redis, and Elasticsearch.
Participated in on-call rotation and improved customer experience.
Provided end-to-end technical ownership of a product.
Reviewed and submitted code as part of the deployment process.
Collaborated with design and product teams to document feature requirements.
Wrote clear technical documentation for code.
Tested new technologies and discussed code improvements.
Nurtured an engineering culture focused on quality.

SQLCloud ComputingElasticSearchJavaTypeScriptRedisReactRESTful APIsDevOpsMicroservices

Posted 4 months ago

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🔥 Full Stack Engineer

Posted 4 months ago

📍 Canada, UK, 40 U.S states

💸 115000.0 - 145000.0 CAD per year

🔍 Public safety software

🔧 Requirements

At least 3 years of professional experience using Java and React in production.
Comfortable utilizing agile development and thoroughly testing own code.
Deep understanding of databases, automated testing, and Agile methodologies.
Proficiency building and managing RESTful APIs.
Experience designing and building infrastructure for cloud-based applications, preferably in AWS or Azure.
Knowledge of microservices architecture.
Extensive knowledge of JavaScript, frameworks, HTML, CSS, and interest in new front-end technologies.
Knowledge of web architecture concepts including HTTP and REST.

💡 Responsibilities

Spent time working with a Product Manager to understand requirements for a new feature.
Built features using technologies like Java, React, SQL, Redis, and Elasticsearch.
Improved product architecture to meet higher velocity needs.
Reviewed code submitted by peers and submitted own code for review.
Collaborated with design and product teams to document feature requirements.
Wrote clear technical documentation to accompany code.
Participated in discussions to improve codebase and engineering practices.
Nurtured an engineering culture focused on code quality while working quickly.

AWSSQLAgileCloud ComputingElasticSearchJavaRedisReactRESTful APIsMicroservices

Posted 4 months ago

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🔥 Senior Product Designer, Mobile

Posted 5 months ago

🔍 Cloud-based public safety platform

🔧 Requirements

Must have 7+ years of professional product design experience.
3+ years of designing complex enterprise SaaS products.
3+ years designing and shipping native iOS and Android applications.
Experienced in leading qualitative and quantitative research.
Capable of delivering end-to-end design deliverables.
Ability to thrive in a fast-paced environment.

💡 Responsibilities

Own 0-1 product design process through research and design solutions.
Collaborate with customers and cross-functional teams to innovate.
Lead mobile design for law enforcement, focusing on safety and efficiency.
Design across desktop, tablet, and mobile platforms.
Meet regularly with design, product, and engineering teams.

LeadershipAndroidFigmaProduct designCommunication SkillsPresentation skills

Posted 5 months ago

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🔥 Product Owner

Posted 5 months ago

📍 Canada, UK, AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI

🧭 Full-Time

🔍 Public safety analytics and data platform

🔧 Requirements

Five years of experience in B2B SaaS product management.
Technical product management experience is advantageous.
Exceptional written and verbal communication abilities.
Strong knowledge of the Software Development Life Cycle (SDLC).
Familiarity with Agile methodologies is required.

💡 Responsibilities

Collaborate with law enforcement agencies, emergency services, and other stakeholders to gather requirements and feedback.
Act as the primary point of contact for stakeholders, addressing their needs and concerns.
Prioritize and define the product backlog based on stakeholder input, business value, and technical feasibility.
Work closely with UX/UI designers to ensure a user-centric product design.
Develop training materials and provide support to end-users to maximize product adoption.

Software DevelopmentAgileProduct ManagementStrategyProduct designCollaborationAgile methodologies

Posted 5 months ago

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