Technical Account Manager West

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Requirements:

• Experience as a former officer or dispatcher is strongly preferred.
• Minimum of 5 years of experience in law enforcement, government sales, account management, or business development.
• Former experience as a software trainer within a government space is a plus.
• Experience working in the public safety realm.
• Proven track record of success in managing government accounts.
• Excellent communication and interpersonal skills.
• Prior experience assisting clients with the post-sales processes by providing technical support.
• The ability to communicate technical information to non-technical audiences.
• The capacity to understand customers' needs and offer prompt solutions.
• Strong written and verbal communication.
• Excellent problem-solving and critical-thinking skills.
• Initiative and motivated to solve problems.

Responsibilities:

• Work on-site with government clients on the Mark43 CAD product.
• Develop and maintain strong relationships with government clients, including police departments, law enforcement agencies, and emergency services.
• Collaborate with cross-functional teams to ensure the successful implementation of government contracts.
• Stay up to date with industry trends, regulations, and policies related to government procurement.
• Create a strategic road map for the account management function.
• Act as a customer advocate while working with the Customer Success team to identify, track, and drive resolution of customer pain areas.
• Share business, product, and technical expertise to improve client relationships.
• Coordinate with Engineering and Product leaders to learn about potential upsells and future development opportunities.
• Create internal tracking and briefing procedures to ensure account needs are aligned.
• Share client feedback with developers and stakeholders.
• Acquire a thorough understanding of the Mark43 product roadmap in relation to the customer roadmap