Account Manager East (Government Accounts)

Posted 3 months agoViewed

💎 Seniority level: Manager, 5–10 years

📍 Location: Canada, UK, 40 U.S states including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI

🔍 Industry: SaaS, enterprise software

🏢 Company: Mark43👥 251-500💰 $39,999,992 Series E 10 months agoGovTech Information Services Law Enforcement Public Safety Software

🗣️ Languages: English

⏳ Experience: 5–10 years

🪄 Skills: NegotiationAccount ManagementCross-functional collaborationSales experienceCustomer SuccessSaaS

Requirements:

5–10 years in account management, customer success, consulting, or related roles. Experience in SaaS or enterprise software is highly preferred.
A four-year degree is preferred but not required with relevant experience.
Proven ability to manage renewals, upsell opportunities, and contract negotiations.
Outstanding verbal and written communication skills.
Skilled at identifying and addressing customer challenges.
Strong organizational skills, with experience documenting tasks and managing multiple priorities.
Willingness to travel up to 50–80% across the East Coast.
Extensive experience working with government customers is a strong plus.

Responsibilities:

Advocate for the customer to ensure their needs are being met while driving customer satisfaction and retention.
Collaborate with government and public safety customers to understand their workflows and challenges, providing tailored solutions that drive value.
Partner with implementation and support teams to deliver a seamless post-deployment experience.
Track and analyze customer health metrics, such as NPS, to proactively address concerns and maintain high satisfaction levels.
Act as a liaison between customers and Mark43’s internal teams to ensure feedback and issues are communicated and resolved effectively.
Utilize metrics to demonstrate return on investment (ROI) to customers.

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