Odin

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📍 United Kingdom

đź§­ Full-Time

đź’¸ 30000.0 - 50000.0 GBP per year

🔍 Fintech

  • You’ve got at least 2 years experience in a Customer role within a fintech or regulated environment
  • Familiarity with Zendesk and Airtable would be a definite plus
  • Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
  • Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
  • Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver

Data AnalysisCommunication SkillsCustomer serviceAttention to detailAdaptabilityProblem-solving skillsActive listeningFinancial analysisCustomer supportCustomer Success

Posted 4 days ago
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🔥 Talent Partner
Posted 5 days ago

📍 United Kingdom

đź§­ Full-Time

đź’¸ 40000.0 - 52000.0 GBP per year

🔍 Fintech

  • You’ve got around 3 - 5 years of experience in Talent Acquisition, ideally in a startup or high-growth environment where speed, quality, and high standards really mattered
  • Comfortable running full-cycle hiring processes from start to finish - you know what good looks like and what it takes to get there
  • A strong sourcer who doesn’t rely on what’s inbound - you can build lists, write compelling outreach, and engage people who raise the bar
  • You build real relationships with candidates - genuinely curious about who they are, how they think, and whether Odin is the right match
  • Confident in kickoff meetings - you ask the right questions, challenge scorecards, and push for clarity to help hiring managers make better decisions
  • You take ownership and stay dependable - spotting blockers early and keeping processes on track without needing to be chased
  • Communicate clearly and concisely - across written, verbal, and async channels, both internally and with candidates
  • Hold high standards for candidate experience - you treat people with care, even when things are moving fast
  • Motivated by helping teams grow - you get a real kick out of seeing great people join and do great work
  • Curious and improvement-minded - you ask why, spot ways to improve how we hire, and bring ideas as well as execution
  • Run end-to-end hiring processes for roles up to senior level. You’ll lead kickoffs, advise and shape scorecards, keep momentum high, and ensure every hire is made with rigour and confidence.
  • Lead qualifying calls for junior to mid-level roles. You’ll assess fit against both the role requirements and Odin’s values, showing genuine curiosity about how people think, what motivates them, and whether Odin is the right match.
  • Support sourcing for hard-to-fill and business-critical roles. This includes building target lists, running outreach, mapping the market, and constantly asking what “great” looks like.
  • Challenge and improve how we hire. You’ll bring expertise to every kickoff and help iterate on our hiring processes to improve quality, speed, and consistency.
  • Own interview scheduling across all roles. You’ll make sure coordination is smooth, respectful of people’s time, and delivers a world-class candidate experience.
  • Build pipelines for future hiring needs so we’re never starting from zero.
  • Contribute to employer brand and EVP by helping communicate what makes Odin special. You’ll craft outreach and content that resonates with the right people.
  • Maintain clean and accurate data in our ATS. You’ll help shape what we track, how we track it, and what we learn from it - improving visibility, spotting patterns, and using data to make sharper hiring decisions.
  • Explore how we can use AI tools to improve how we hire. You’ll test ideas across sourcing, outreach, screening, and candidate experience - bringing recommendations and helping us stay ahead of the curve.

Data AnalysisPeople ManagementHR ManagementCommunication SkillsRecruitment

Posted 5 days ago
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📍 United Kingdom

đź§­ Full-Time

🔍 Fintech

  • You have at least two years of experience working in KYC/AML within an FCA-regulated environment
  • Excellent written and verbal communication – Clear, professional, and proactive communication is essential.
  • Extremely responsive & good at context switching – The kind of person who can’t stand unread emails and knows when to send a quick holding response.
  • Selfless approach to customer support – You think ahead to prevent unnecessary back-and-forth, adding useful context in emails to help investors submit correct documents the first time.
  • Attention to detail – You can spot inconsistencies and apply good judgment to identify potential risks.
  • Tenacious – If something isn’t simple, you’ll keep pushing for a resolution rather than letting it slip through the cracks.
  • You’ll take full ownership of onboarding, becoming the go-to expert for resolving any issues - around KYC and AML checks - ensuring investments are processed smoothly and without delay.
  • Proactively support investors and companies experiencing difficulties with Odin’s automated KYC/AML workflows.
  • Review KYC/AML documentation for flagged investors, conducting additional checks or enhanced due diligence when necessary.
  • Assist investors with tracing missing payments.
  • Respond to investor support issues promptly, contributing to a response time of under 2 hours across the board.
  • Identify patterns in support requests and implement efficiencies (e.g., setting up templates/macros for common answers).

SQLAttention to detailWritten communicationComplianceExcellent communication skillsRisk ManagementCustomer support

Posted 5 days ago
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📍 Europe

đź§­ Full-Time

🔍 Fintech

  • Proven expertise in backend development, including designing and operating highly available, scalable distributed systems.
  • Go is preferred, but experience with Ruby, Java, or similar is also valuable
  • Build and deliver new features end-to-end, from concept to deployment, ensuring high quality and performance
  • Drive major architectural and data model decisions, influencing the technical direction of our projects
  • Shape and refine engineering processes to enhance development velocity, delivery quality, and the developer experience
  • Mentor peers through technical knowledge-sharing while prioritising delivering impactful work
  • Work closely with Product and Engineering leadership to align technical decisions with business goals

Backend DevelopmentGraphQLSQLAPI testingGoREST APICommunication SkillsCI/CDProblem SolvingAgile methodologiesMentoringTerraformSoftware Engineering

Posted 5 days ago
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