Senior Customer Support Specialist

Posted 4 days agoViewed

View full description

💎 Seniority level: Senior, 2+ years

📍 Location: United Kingdom

💸 Salary: 30000.0 - 50000.0 GBP per year

🔍 Industry: Fintech

🏢 Company: Odin

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisCommunication SkillsCustomer serviceAttention to detailAdaptabilityProblem-solving skillsActive listeningFinancial analysisCustomer supportCustomer Success

Requirements:

You’ve got at least 2 years experience in a Customer role within a fintech or regulated environment
Familiarity with Zendesk and Airtable would be a definite plus

Responsibilities:

Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver

Apply