Apply📍 France
🧭 Full-Time
🔍 Laundry and dry cleaning services
- Fluency in French and English (written and verbal) with impeccable grammar and spelling.
- 1+ years of experience in a customer support role, particularly with email and live chat.
- Familiarity with customer support tools such as Intercom or similar platforms.
- Experience in problem resolution and handling escalations.
- Strong organizational skills and ability to multitask.
- Additional European language fluency is a plus.
- Provide quick and accurate support to clients via email and live chat, in both French and English.
- Manage escalations professionally, ensuring proper follow-ups.
- Collaborate with relevant teams to resolve customer complaints efficiently.
- Generate invoices using the online system and ensure clear communication with customers.
- Contribute to process improvements and share customer feedback with the team.
- Manage workload effectively while meeting KPIs to enhance the customer experience.
Communication SkillsAnalytical SkillsCollaborationOrganizational skills
Posted 2024-10-23
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