Anicare Europe GmbH

Anicare Europe GmbH is a remote-based company specializing in customer service operations, currently seeking a Customer Service Representative proficient in Dutch and English.

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💰 about 5 years ago🫂 Last layoff about 5 years agoBusiness Development Security Information Technology Health Care

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Jobs at this company:

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🔥 Customer Service Representative (Dutch & French)

Posted 5 months ago

📍 Spain

🔍 Customer Support

🔧 Requirements

High English proficiency.
Native or near-native fluency in Dutch and French.
Excellent written communication skills.
Customer support experience, including complaint resolution.
Proficient with MS Office Suite, Google Docs, or similar applications.
Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet.
Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk.
Previous experience with social media management tools or management of social media profiles is a plus.
Basic online marketing and e-commerce knowledge.

💡 Responsibilities

Manage customer queries via email and support tickets.
Moderate social media comments for a positive online presence.
Resolve order-related problems, including returns, refunds, replacements, and disputes.
Address complaints on platforms such as Amazon, Klarna, and PayPal.
Monitor shipping performance and other key metrics.
Organize and maintain support policies and procedures.
Liaise with external partners like fulfillment centers, vendors, and third-party services.
Work closely with other team members.

Communication SkillsCollaborationMicrosoft ExcelCustomer support

Posted 5 months ago

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🔥 Customer Service Representative (French & Dutch)

Posted 5 months ago

📍 Ireland

🔍 Customer support

🔧 Requirements

High English proficiency.
Native or near-native fluency in Dutch and French.
Excellent written communication skills.
Experience in customer support, including complaint resolution.
Proficiency with MS Office Suite, Google Docs, or similar applications.
Familiarity with video conferencing tools like Zoom, MS Teams, or Google Meet.
Experience with customer support systems such as Freshdesk, Intercom, Kayako, or Zendesk.
Previous experience with social media management tools or profile management is a plus.
Basic knowledge of online marketing and e-commerce.

💡 Responsibilities

Manage customer queries via email and support tickets.
Moderate social media comments to maintain a positive online presence.
Resolve order-related issues such as returns, refunds, replacements, and disputes.
Address complaints on platforms like Amazon, Klarna, and PayPal.
Monitor shipping performance and key metrics.
Organize and maintain customer support policies and procedures.
Liaise with external partners like fulfillment centers and vendors.
Collaborate with other team members.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelWritten communication

Posted 5 months ago

Apply

🔥 Customer Service Representative (Dutch & English) - Fully Remote (WFH)

Posted 5 months ago

📍 France

🔧 Requirements

High English proficiency.
Native or near-native fluency in Dutch and French.
Excellent written communication skills.
Customer support experience, including complaint resolution.
Proficient with MS Office Suite, Google Docs, or similar applications.
Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet.
Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk.
Previous experience with social media management tools or management of social media profiles is a plus.
Basic online marketing and e-commerce knowledge.

💡 Responsibilities

Manage customer queries via email and support tickets.
Moderate social media comments for a positive, professional online presence.
Resolve order-related problems, including returns, refunds, replacements, and disputes.
Address complaints on platforms such as Amazon, Klarna, and PayPal.
Monitor shipping performance and other key metrics.
Organize and maintain support policies and procedures.
Liaise with external partners like fulfillment centers, vendors, and third-party services.
Work closely with other team members.

Communication SkillsMicrosoft ExcelWritten communicationCustomer support

Posted 5 months ago

Apply